Amazon India — amazon delaying refund

Address:	608002
Website:	Www.amazon.in

I'm anupam sharma.. I placed a refund order of an item wrangler men's greenboys straight fit jeans[protected]_w24150w2283g_32w33l sky high) order#[protected] of rs 1347.
On 18 october 2017 but still not get refunded. Status of order is " we have received an item we will refund within 2 to 3 days) but still i haven't received my fund. Even when i try to make a call to customer service they are responding that i have not placed any order.. It creating troublesome to me.. And when i rang them frm my frn number they snd a long msg on which they state that.. We have proceed ur refund n u will receive within 2 to 3 days... I waited for 8 days n again when i try to call on one of its number.. They send msg that u will receive ur refund by november2 but its already november 9... Its my request to complain forum to look into this matter.