Amazon India — amazon denied to transfer funds from amazon pay to my credit card

Address:

500032

I ordered for a mobile phone in amazon. I noticed that there is 15% cash back when paid from amazon pay. So i loaded my amazon pay account with my credit card. After that i made payment for my order through amazon pay. Later i came to know that the maximum cash back possible is only inr 150. But due to urgent need for money due to some unforseen circumstances i had to cancel my order and request for refund. Then the funds were refunded to my amazon pay. As i was in an urgent need for money i contacted the customer support and asked them to transfer funds back to my credit card from amazon pay. They were very reluctant to help me out. They said that their policies does not agree. I told them that it is my money and i want it back. Even then they were simply denying the request. Then i told them that for bank account if we want to close the account bank gives our money back to us and in the same way i pleaded them to atleast close my amazon account and give my funds back. They were very adamant and they said that you have to use all your funds by doing shopping and then only you can close your amazon account. This is very cruel of them. I have never expected this kind of services and response from such a company. They are simply jeopardising the lives of their customers. How can a e commerce company deny to give my money back to me??? This is not at all acceptable. If their policies do not agree to serve their customers better then they have to change their policies. Customer first but not policy first. Atleast with last hope to get some kind of assistance i am posting my issue in this forum.

Thanks and regards,
A victim of amazon