[Resolved] Amazon India — amazon did not delivered the product and now they are not refunding the money

Anand007v

from Mumbai, Maharashtra

Address:

Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore, Thane, Maharashtra, 560055

I ordered a hard drive on amazon and now they delivered the case of the hard disk. Now after investigating they are saying that they have delivered the product. They are not ready to refund or replacement. After sending the mail mail many times they are saying you have too many missing complaints of our orders. This happened 2nd time with me. They are not sharing the right information. They are hiding their fault and they are jot doing their job properly. Nobody is helping me from the side of amazon. They are harassing me from 3 days, giving me mental torture. Order number is[protected]. Amazon said we cannot help you out. It is your lookout.

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Sep 27, 2019

Complaint marked as Resolved

Amazon provided me the refund after when I emailed jeff sir. This forum also helped me and Thank you everybody and again thanks for raising the complaint.

Amazon India customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by Anand007v They delivered just a plastic case and are not ready to check the product what they delivered. They are just saying they did their job. I am helpless.

Sep 10, 2019

Updated by Anand007v I forgot to give the information that the product is of 5298 rs. And now they are harassing me by saying we will delete your account. And after they delete my account i will jot have any proof of my order. Please do something before they delete my account. It is just a mental torture. They are not ready to reveal any information about their investigation. Please help me if you can. And i know only you can do something for me.

Sep 11, 2019

Updated by Anand007v They are saying that i have given too many false complaints of missing product. I told them there are not too many complaints there are 2 such complaints. They are not ready to listen me. They are just giving the same reply that i have placed too many false complaints and now they are saying i can continue using amazon but still i did not have any information about what action they are taking about my refund. They are not ready to reveal the investigation results about what all they have investigated. I am continuosly emailing them from 2 days but still no reply. The customer care are saying we cannot help you its your lookout. No one from the side of amazon are ready to help. Please tell them to solve out or take serious action. I am just a student. I cannot file a case and fight with trained lawyers of Amazon.

Sep 12, 2019

Updated by Anand007v Still no action had been took by anybody. I am contacting them again and again but their reply is same. They are not ready to check what they have delivered. I am tensed. Will i get my money or not

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