Amazon India — amazon didn't deliver my product for the past 20 days and not able to track where the product is

Have ordered through amazon order #[protected]. I have paid additional shipping charges and the company is not able to deliver the product or send a replacement. I have ordered on 27th sep and even today on 11th oct the package is not delivered. Even if the delivery boy is physically walking and delivering the product he could have done so in less than 2 days of time and ten times this delivery time is too much of a wait. It is a highly disgusting experience and on top of it you have paid additional delivery charges and what kind of logistics they have. The customer service is telling till yesterday that the package is in bangalore warehouse and today they finalyy say that they dontknow where the package is. Ridiculous!!