Amazon India — Amazon employees are not launching / taking any complaints against fraud seller

Its been 11 days after order placed No estimated delivery date or any tracking details, No response from seller, and no support from amazon.

first complaint on 3rd sep
second on 6 sep and
third on 9 sep
still no action or any responce from neither seller nor amazon all amazon employees on call saying that they have taken complaint but every time not genrating a complaint token as matter of their performance goes down this kind of level amazon mentaing in india.