Amazon India — Amazon GC/Pay Amount not giving as refund instead giving worse service

Address:Mumbai City, Maharashtra, 400053
Website:amazon.in

I'm being ordering from Amazon and lately I've received the worst services from them

each time they have kept my fund stuck in refund process and in Amazon GC/Pay
I had requested them to refund it to my bank and close my Amazon account but they are not supporting me.

kindly help
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