Amazon India — Amazon guy not taking the product on given time

Address:

Mumbai City, Maharashtra, 400082

Hello Amazon Service,

Yesterday, I got called from amazon support team and over conversation and SMS it was clearly mentioned that product will be taken from customer(me) at around 8 am to 11 PM slot.But till now no guy came to my doorstep.

Now when I called on Amazon Agent number he told me that he will come at around 3.15 pm to 3.30 pm.Is this the promise which amazon makes to customer.

Already Amazon Agent is late by first slot, I am not sure that he will come on 2nd slot and when it go to warehouse and when will my replaced product will reached to me back.

Seriously this is headache to me as well as my family members becoz they are not able to go out of house becoz of this false reason told by amazon that they will come on time and still agents are not available on given time.

I will make sure that from future onwards I will order any product from amazon becoz there services are not helpful for customers.

Seriously it is foolish behaviour by amazon service??????? Fooling to customer on call.