Amazon India — Amazon India customer service was unable to help me. Please help me in the below mentioned issue

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.amazon.in

Dear Sir/Madam,

I have Amazon prime membership(Guarantee delivery service). If an order is placed under this scheme product should be delivered by the very next day.

I placed an order in Amazon.in on 9th Jan 2017. Product should be delivered by 10th Jan 2017 on or before 8 pm.

Before placing the order, I have asked the Amazon support executive whether they can deliver this product by next day(10th Jan 2017) If I place an order today(9th Jan 2017). They said yes. Then I placed an order.

Next day(10th Jan 2017), the product is out for delivery as soon as I receive the delivery agents number through message I called him he said He will come in another half an hour but he did not come. I again called him several times and I lost my trust on him and approached Amazon customer service.
They said they will escalate it and they gave an assurance that the product would be delivered by end of the day that day.
On 10th Jan 2017, when I called delivery agent for the last time He said he would deliver the product at 1 am or 2 am(I was very disappointed. Who will deliver at this time?).
And also, I received a mail saying "product could not be delivered as customer was not available".
I never received a call from him on that day.

I contacted Amazon customer service again and told what delivery agent told me and asked them to withdraw that false message.

Amazon leadership team(This is the highest level in their service) told me that on high priority basis they would deliver the product by next day(11 Jan 2017) in the first half(on or before 2 pm).

After so many call to delivery agent as well as to Amazon customer service I thought I would receive the product at least by end of the day. But I am not received the product on this day as well.
And also, I received a mail saying "product could not be delivered as customer was not available".
I never received a call from him on this day as well.

I have been calling the delivery agent as well as Amazon customer representatives on the delivery issue. It's not been delivered yet(12:30 am 12 Jan 2017).
After all, I talked to Amazon Leadership team(This is the highest level in their service) again. I called them many times(I don't remember the exact digit) They were unable to help me. Whenever I call they say they will escalate this issue but problem is not yet resolved. They were asking me to cancel the product or to wait until the product is delivered. I am helpless now.

I am writing this not because I am suffered. So many people who buys a product may have their own commitments related to the ordered product. If the seller would unable to deliver the product in time ultimately customer has to loose.
This should not be happened to any customer.

please find the below order details:
Order : Monday 9 January 2017 /[protected]

Please do the needful.

Thank you,
Suresh