Amazon India — Amazon India Invoice provided with wrong IMEI number | |||||
I have brought Redmi 2 Prime on 13th Oct 2015. Recently my mobile has giving issue with Camera. So i went to Redmi Service center in Vashi Navi Mumbai with invoicalled.ce for warranty claim. There I found IMEI number on invoice which I received from amazon is incorrect. Then I contacted Amazon several times and seller E-Mobile 4 times. But no luck. I haven't received any solution yet. Now warranty is expired. Anyway I have reported issue well before warranty expire. They are telling me that, we will take care of your issue even after warranty expire. Here is history for my conversation on phone, email and chat. 29th Sep 2016 called two times. As previous representative confused and asked me to download invoice from site. They asked me to wait for 4 business days. 2nd Oct: Again asked me to wait for 2 days. 4th Oct contacted seller as Amazon asked me to contact. They didn't read mail. Simpy replied me just reading subject line. Asked me to download invoice Again from site. Send Required attachment. 6th Oct E-mobile: They rejected as they said. I have to contact Amazon for any billing discrepancy : Provide required attachment. 6th Oct Contacted Amazon. He asked me to wait for 3 business days. 12 Oct E-Mobile: I contacted again on Amazons request. Again they rejected. 12 Oct : Contacted Amazon. Asked me to wait for 4 days. 16th Oct: they have exclalated to higher level. 17th Oct: Again asking for snapshost of IMEI number displayed on mobile. Was this information helpful? | |||||
Amazon India customer support has been notified about the posted complaint. | |||||
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