Amazon India — Amazon india refund money

Address:	600096
Website:	www.amazon.in

Hello Sir/Madam,

Regarding Amazon.in Order #[protected]

Refund Amount. Rs. 4082.00( Four Thousand Eighty Two rupees)

I have ordered a Suitcase 2 months ago. The moment I received and found that different quality, hence I returned it and my refund was initiated by the Amzon company on 24-December-2015, but till this date I have not received my refund amount. Amazon Customer care team keep on saying that issue is pending from Billing teame due to technical reasons and I have towait for 2-3 days but they are not resolving/escalating this problem.For the past 2 months I have been coordinating with Amazon team, but no response so far. I couldn't find solution so far. This is happening from last 2 months. I am attaching you the Amazon email response for your reference . I request you to please look into this matter and try to resolve ASAP.

Thank you!

Yours truly, ,
Srinivas