Amazon India — Amazon India Unethical Behaviour

Address:	Mumbai City, Maharashtra, 400058
Website:	www.amazon.in

Date: 14th March 2017
ORDER #[protected]
I paid extra amount to get the cell phone delivered by Tuesday 3rd March 2017. Got an sms at 04:07 pm that it was delivered. Amazon has updated as follows, 'Package was handed directly to customer Signed by Dhiraj Kunder'. (Package was handed directly to customer The delivery receipt was signed by Dhiraj Kunder). Came home to find that it was not delivered.(I never received the product nor did I sign for it!!!). Called the courier guy, he said that he did not come at all to deliver. He assured me that since I have paid the extra amount to get it delivered today he or his employee will come within one hour to deliver it. He did not turn up till 11:30 pm. Called him again but he did not pick up my phone.
Called Amazon customer service who showed me how bad a customer service representative could be. Inspite of telling him that my parents were at home the whole day he told me that since nobody was at home it was not delivered!!! I reminded him of the delivery status on Amazon;s website. He placed the call on hold and told me it may have been given to my neighbour or the building watchman!!! (without my permission). Again reminded him of the refused to call the supervisor because 'the manager could not come to his desk because this desk was assigned to him'...sic...
Told him to transfer my call to the floor manager. A guy who 'specialises' in escalation calls spoke to me. He turned out to be the same as the executive. Asked for the manager. He refused to transfer the call. Asked him why can't the manager come to his desk and take the call. He replied' Since this desk is assigned to me...!!!' I didn't know whether to laugh out loudly or cry in sheer agony.
One of the most pathetic customer service experience till date.till date. These people (delivery guys / customer service) spoil the name of Amazon.