Hello,
I ordered a back brace posture corrector (Order ID:[protected], and instead received a faulty cheap product of wrong size not matching the description given on the website, and costing 4 times more than the actual price of the product I received.
Contacted Amazon, they told me to contact the seller. Seller said he won't process refund even though the product was defected, not matching the description and of the wrong size.
Contacted Amazon multiple times after that, and finally filed the A to Z guarantee refund. Got mail from Amazon and one from seller telling me to send the product to an address they sent. I sent the product. Few days later I received a call and status update from the courier telling me the seller rejected the courier.
Contacted the Amazon customer care again and they told me to send an email to the email address from which I received the mail about A to Z refund details (buyer-guarantee). It's been three days and they haven't replied. I sent a reminder mail too and they still won't reply.
After over one month of contact - 9 customer care chats, one phone call (where the customer care agent hung up mid way just saying 'Thanks for contacting'), and multiple mails, I am now left without the money, and without the product. In fact I even lost some more money in sending the product back. This entire process only wasted my money and time.
I would like to get refund for the product. Was this information helpful? | 
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