Amazon India — Amazon not issuing replacement or a refund of a nonworking item.

Website:

www.amazon.in

Kingston 16GB DDR4 3200Mhz Non ECC Laptop Memory CL 22, RAM SODIMM (KVR32S22D8/16), Green.

Product is not working. When checked with Kingston customer care, they said it is not a genuine product, so no warranty. Amazon says lifetime warranty (5 years). Amazon investigated and closed the matter citing no problem with the product not considering my complaint. Product cost is Rs. 9000. Now, I am left with a nonworking product. No replacement, no return, no refund. Order#[protected], ordered on October 3, 2022. Delivered on October 6, 2022. I would like to get a replacement or a refund. This is cheating and also selling fake products is an offense too.