Amazon India — amazon not providing refund

Address:	560078
Website:	www.amazon.in/hz/pwo/ref=oh_aui_pwo_o04_s00?_encoding=UTF8&orderID=407-7729978-5589926&selle

Hi,
I had ordered a product on amazon and the product was received in a damaged condition. I had requested for refund on 28th nov, but the seller has been lethargic and not responding properly. Had raised a claim in dec 5, but even that is not resolved till date. The seller says he is arranging for the pickup, but has not taken any action till now. The amazon representatives also go in hand with the seller and put the customer in trouble. My hard earned money is now stuck in the hands of the seller.