Amazon India — amazon order no.[protected] mismatch product received and now denying to take back or replace the product

Address:	Thane, Maharashtra, 400607
Website:	www.amazon.in

Had ordered for 3 door wardrobe from amazon for office use order no.[protected]. The product came with a mismatch part & now they are refusing to take it back saying the return period is closed as per amazon policy. However, the product was delivered on 30th jan 18, their return window period closed on 9th feb and whereas the assembly was scheduled on 12th feb 18 by amazon itself. So the return policy window should start after complete assembly of the product.
All this time i was in touch with the amazon team via calls, had also requested that if amazon can send the missing part alternatively then we shall assemble it with assigned amazon carpenters. The amazon team assured us to deliver the missing part on time, whereas it was delayed from their end. A mail was sent 3 days after the scheduled reassembly appointment i. E. 22nd feb 2018 on which i received a auto mail saying the query will be addressed within 8 hours. We did not received any updates from amazon support for 15 days. A mail was drafted again on 8th mar 18 on which we received a revert saying, "its too late now as the return window policy has been closed". The executive i spoke from amazon was rude at the end of the call and hung up (May check the amazon call centre recordings). When requested to speak to the senior manager, the executive hung up on me. Pathetic customer service, not expected from brand like amazon. We did not receive any prompt reply nor a good assistance. I need help in returning the product & getting refund as its blocking a big space in my office and i am looking to receive my refund asap. Emails with all details has already been sent to amazon, however do not see any assistance.

We just need a simple thing, we expect a refund in full. As the product came with a missing part and we had reverted for return only when amazon carpenter has assisted to do the same. As the missing part and the part which was sent by amazon later did not match. So the assembly was incomplete and could not be used.

Kindly assist us to get refund payment.

Contact : [protected]
Email : [protected]@ileafritz.com