Amazon India — Amazon pay balance

Website:

AMAZON.CO.IN

Following up with amazon since the past 2 months with regards to the amazon paybalance credit to be made to my account but all in vain... Vinay p/aayush/navin kumar s are all a bunch of # who are getting salaries for not doing any work. They have confirmed that i am eligible for 15% cash back but again asking for me to wait for some more days for the credit... Its been 2 months now and they have still not yet got back to me... Pathetic customer support

Navin kumar s... Are 5-7 business days not yet over or has amazon closed down its customer service department hence there is no one responsible to respond to customer complaints...???
Hello clarina,

I'm really sorry about the problem you're facing regarding the cash back of your order.

On a more personal note i don't want you to wait anymore for the issue to be resolved, i've forwarded the details to the promotion team to investigate the exact problem and requested them to resolve the issue with the cash back soon.

I realize that at this point of time asking you to wait again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

If you still haven't receive the cashback within 5-7 business days, please contact us and we'll do the needful to your end.

We won't let down our valuable customers like you in any situation and we do not want our customers to lose their money.

Be assured that we are here to help you and we won't leave our customer in trouble.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Navin kumar s
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Amazon.in
Original message
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02/18/17 22:00:20
Your name:clarina
Order no:[protected]
Comments:this is in continuation to my earlier mails dated 31/jan and 08/feb and the corresponding replies recd from amazon representatives vinay p & aayush where i have been assured that the correct amount of cash back would be credited to my pay balance within 10/feb.

For your kind information today is the day end of 18/feb and till date the amount has not been credited. This is height of inefficiency.

Has amazon hired representatives just to forward pre-typed format of replies to their customers and their job is over or are there sensible responsible representatives also who see to it that the complaint forwarded to them has been resolved or no.

By doing so it is amazon which is losing their market image also the customer is suffering because of such incompetent representatives.

Would appreciate if i could get the email id or contact information of some senior officials where i could excalate this matter as their incompetent representatives are only paid salaries to forward replies and not to resolve the complaints.

Highly disappointed by the service standards of amazon. Have never faced such issues with any other online sites. 19 days and still compaint un-resolved. Only false promises been forwarded by amazon.

Amazon do not broadcast false commitments just to gain business.

Hello,
Thank you for letting us know that you have not received the correct amount of cash back for the order you placed between 20-22 january.

Our sincere apologies for this inconvenience caused from our side.

As informed by the previous associate we had already forwarded the request to the concerned department for the incorrect amount of cash back credited to your account so that they can check it and rest of the amount can be credited at the earliest.

Rest assured we will take care of the issue for you and the rest of the amount will be credited within 10th february.

I request you to wait for just 24-48 hours maximum so that we can provide you a resolution for the same.

We value our customers' trust and above all, it is the foundation upon which amazon was built.

Please know that this situation was a result of a combination of technical and human errors; and in no way did we intend for this to happen.

I'm sorry this has been a disappointing order experience for you; this doesn't normally happen with amazon

If i relate it to myself i can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Please use the survey below to tell us about your experience today.

Warmest regards,
Aayush
Did i solve your problem??
Yes no to contact us about an unrelated issue, please visit the help section of our website: HTTP://WWW.amazon.in/help
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Amazon.in
Original message
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02/08/17 15:10:03
Your name:clarina
Comments:hello, please note that i have received the amazon pay balance in my account against the total purchases of rs.3054.60 made by me on 20jan and 22jan. I am eligible for 15% cash back (Rs. 458.20) against my orders as i am an amazon prime member but i have received 10% cash back (Rs.305.50). Kindly look into the same & revert back... Thanks, clarina
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Amazon
Your account amazon.in
Message from customer service
Hello,

I understand that you are concerned about the amazon pay balance cash back offer during the great indian sale.

I've checked your account ordered details and can see that you have placed the ordered on sunday 22 january 2017 10:45 pm. So, you are eligible for the 15% cash back for the order id:[protected] and[protected]

Be assured that the cash back in the form of amazon pay balance, which would be credited by 10th february, 2017.

In additional, i have contacted to our particular team for the offer to be done at earliest for you.

I would love to always hear from you. Be assured that in amazon, your words are always appreciated and there's always someone more than willing to listen to you 24 hours a day, 7 days a week.

I am always here to help you in further assistance.

We look forward to seeing you again soon.

I hope this information helps.!

Please use the survey below to tell us about your experience today.

Warmest regards,
Vinay p
Did i solve your problem??
Yes no to contact us about an unrelated issue, please visit the help section of our website: HTTP://WWW.amazon.in/help
Your feedback is helping us build earth's most customer-centric company.

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Amazon.in
Original message
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01/31/17 22:05:19
Your name:clarina
Other info:not yet reced credit against purchases done vide paybalance
Comments:hello, i've not yet received credit against purchases done vide paybalance by me during the period 20-22jan2017. Please advice when can i expect the 15% paybalance credit as i qualify for the same... Thanks, clarina