[Resolved]  Amazon India — amazon pay not refunding my amount in original payment mode

Address:

Ahmedabad, Gujarat

Hello Sir,

I have added 4520 Rs. in my amazon pay on 18th Feb 2019 For bill payment, but due to technical issues my payment was not done. and added amount is unused, I have raised 4 time queries for refund my amount in my original payment mode.but all the time they had decline for refund and says according to RBI Guideline amazon not transferring that amount. I have asked for close my amazon account and refund that amount then amazon customer care executive says if you closing your amazon pay account then your amazon pay balance amount is lapsed / gone. for the same thing i had talk 3-4 hours with customer care i have recorded that conversation in my mobile phone.
So please help me out or update me for the same where to complaint for the same in RBI.

My Amazon Account id is [protected]@gmail.com ad registered mobile number is [protected], My alternate mobile number is [protected]

Thanks
Vijay Thakkar