Amazon India — amazon pay or on screen replacement one year

Address:

Bokaro, Jharkhand, 827013

Sir mai 11/10/2018 ko mobile order karne ka rahe the but mujhe all details nahi thi ki mai instant or amozan pay or onscreen replacement ka offer kaise milega to maine customer ko call kiya usne mujhe dar process baths or maine us process se mai chalta gaya or maine order kiya uske baad maine evening time call kiya or delatil liya ki mujhe offer milega usne batya ki haa... Solo offer milega phir maine
13/10/2018 ko maine mobile shipping huaor mera pass na hi amozan pay balance aya or na hi onscreen replacement mila maine call kiya or pucha usne 17/10/2018 ka tak wait kiya or solo pay balance or onscreen replacement email mai link aa jayga but mera pass kuch nahi aya maine call kiya to mujhe batya ja raha hai ki aapko aga jo detai diya gaya tha wrong hai yaha offer aapko nahi milega batya mai kiya karo or amozan mujhe se sorry khaya hai kiya iska sorry mujhe dips sakta hai onscreen replacement please help me [protected]