Amazon India — amazon pay transaction

Address:

#06 sri angaleshwari nilaya kpc layout kasavanahalli, Bangalore, Karnataka, 560035

I had paid a seller worth 5063 and it got debited in my pay balance but the seller refused to provide goods and also hasn't been responsive for the amount... it's been 3 months... several complaints on amazon but there was no use. i have raised queries on amazon for like 6 to 7 times they tell that the seller has received the money but he hasn't received. i have checked the sellers passbook his statement and all transactions in his phone as well as bank but there is no progress in my transaction so kindly help me in getting my money back