Amazon India — Amazon Prime e Mandate activated without my permission

Address:

Trivandrum

I just renewed my annual Prime subscription with Amazon and I used my card for payment. However, after payment, I receive a message from my Bank that an eMandate has been activated for Amazon Prime for my next renewal. I never gave an explicit Permission for emandate, and yet Amazon has processed my eMandate for 5 years until 2027.

I called up customer care and they have no idea how it happened. I asked them to raise a complaint and they refused !

Imagine, if my Bank had failed to intimate me of the eMandate that was activated in stealth mode by Amazon, they would be silently charging me and they also don't have a refund policy