Amazon India — amazon protects sellers - no help with refund on a faulty product

Address:

Kothaguda, Hyderabad, Andhra Pradesh, 500084

I ordered CXM R2-Hoverboard UL 2272 Certified Self Balancing Electric Scooter 6.5" for Adult and Kids with LED Light and App (Red Chrome) cost price Rs.18, 780/- SELLER ABB INDIA Solutions & Services on April 19, 2019
ORDER NUMBER[protected]

The item did not charge from day 1, spoke to the seller who replaced the charger however the item still did not charge. Spoke with amazon who helped raise a buyer protection claim however have given me the run around since the time the claim has been raised. They asked me to return the item which I did only to find out that the seller did not accept the return Courier. I paid Rs.2000 for the return now the item is in the courier godown.

When I reach out to amazon they close my claim all the time without speaking with me or providing me with a reason. There is no doubt in my mind that they are protecting the seller in this regard.

Help me recover the money or I will not stop till I drag both the seller and amazon to court.