Amazon India — amazon wrong status - items not delivered

Address:

520007

Respected sir / madam,

Iam amazon prime customer and want to raise a complaint about the amazon pantry order that are not being delivered to me with order number: amazon order #[protected]

Amazon taking a very long time for this issue, customer support team is not making hard efforts to resolve the problems. My order for amazon pantry items has not been delivered. I have feedback from my last conversation with customer below.

I have raised complaint to amazon customer service after i received the message of amazon delivered items., 3 (Three) working days i waited and no resolution has taken place by amazon customer executives or the specialist team and the specialist team (Lady executive or supervisor) she is behaving rudely with me in phone with her harassed words, i hurted with her words (Indirectly she is speaking that iam a thief without any investigation done by amazon or amazon third parties, thrice she is stressing that words)
Iam clearly declaring and mentioning that i have not signed and not received the items that i ordered.

The amazon executives and the specialist team have not raised any reference number and for the issue since three working days
I didn't understand the situation why amazon executives and specialist team not raising the reference number for this fraud or system error to find out the problem and when i asked to escalate the issue with reference number for faster action for amazon pantry items (Daily needs), no reply from amazon and amazon executives and they are telling complaint registered is in our systems. What is the reason or problem sending a copy to my mail id?

For amazon pantry items (Daily needs) amazon need 10 days of time to resolve the issue, particularly the person spoken to me from the amazon specialist team needs more behavioral training in to help customers before she jumps to resolve the issue in a generic way. Then only the customer understands the specialist team people will resolve my issue.

The amazon executives spoken with me on 5th may 2019 and 6th may and 7th may executives was understanding and good listeners. I appreciate amazon i will be more happy if such kind of representatives in the frontline and in the specialist team also.

Finally the specialist team has spoken wrong way and not raised any complaint in this issue, specialist team told to me whatever you want you do like that specialist team told and disconnected the phone conversation.

Amazon does not have control on local logistic company and they are irresponsible. The delivery guy has not called to me or neither received any message for out for delivery saying that he is at my location.

Recently iam facing may issues with other delivery guys or delivering companies, i thought that amazon was exceptional but they are more ahead by other courier companies, it is showing in my present issue with fraud status delivered showing and harsh behavior with amazon specialist team.
I'm very much unhappy the type of service amazon providing at delivery stage and harsh behavior of specialist team when asking to raise complaint. I want to convey this message or complaint to nodal officer and consumer forum.

I've added a screenshot with this email where it shows the product was delivered. Although i didn't get my hands on this product while it shows delivered in my account! I would definitely like to take a legal advice on this and come after you if my case is not resolved with a good will.

I expect your reply very soon

Thanking you
Regards
Tulasiram