Amazon India — amount deducted from card but product not delivered

Address:Udaipur, Rajasthan, 313001
Website:www.amazon.in

I have ordered mobile phone on 23.01.18 vide order number[protected]. Total amount was deducted from card on 23.01.18, mobile was to be delivered on 27.01.18, which is not delivered yet. When i tried to confirm from amazon, they said my ordered phone is lost by courier company.
Now amazon is ready to pay me amount deducted from my card instead of phone i have ordered.
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I purchased a router on 25th October 2017 and returned it after 3 days but have not received a refund of Rs.999.00 for order #[protected] but still i am not able to get my refund.

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