Amazon India — Any refund reference no does not provide today is 8 business days completed

Address:

uttarkashi

Sir i order iqoo z6 5g mobile order id[protected] on 12 dec 22 with the old phone exchange, total payable 12899 on debit card, but on 16 dec exchange verification does not complete so delivery boy cancel this phone, and 16 dec they proceed refund process and they told it complete on his site on 17 dec but on 18 dec i check bank balance but money not credit to my account, i call customer they tell it take 3-5 business day, 0n 23 dec i again check bank statement but money not credit to account, i again call many times to customer they tell we provide us rrn (refund reference no) on till 28 dec but on this day they not provide me rrn number, and told us please wait another 5 working days ..they making fraud to rural area customer..i am in a stress sir please help me sir please