Amazon India — ASR Surgical Fabric Hospital Back Rest

I had purchased this product and git delivery on 6th February. as the product is damaged when received in a brown paper wrapping, i had initiated the return and refund process.
without attempting to pick up, the pickup agent bluffed amazon by filling in the wrong details.
request amazon to act on this type o[censored]nscrupulous pick agent
Ship Carrier
Amazon Tracking Number:[protected]
Status: Return pickup failed as the product box was missing
Return Authorization: Dd5KDPpbRRMA
Destination: HYDERABAD, TELANGANA, IN