Amazon India Complaints & Reviews

I am writing this to let you know that I have ordered a phone with one day delivery option. Been 2 days now the order is showing out for delivery but no one came to delilver it. Delovery agent didnt pick the phone. Now the amazon service team ask for 5 more days. Moreover the price of phone is now increased by 2k on the amazon site. So if I have to cancel the order then for reordering i have to pay 2k more. They are utilizing so much such additional money and getting interest from them.

I have ordered one metro handbag from amazon india on dt 18may 2022.. It was prepaid order of Rs 1294/_.
on 24 may insted of handbag women slippers.were delivered and same were retuned by me for reason wrong item delivered. Return was picked up very next day ie on 25 May 2022. My refund has been not issued by amazon india. After various calls now amazon is refusing refund quoting that wrong item.returned.
I have returned wrong item.delivered. what I ordered was not delivered.

I ordered a chair for 16k, warranty was one year, chair main frame (body) broke from the joint within 7 months,
now seller is refusing warranty and amazon india is not helping me with it, it seems to me that they are on sellers side.
I have made 7-8 calls to amazon india since, every time with a promise to call me back in 3-4 days, i never heard from Amazon,

Sir/ma'am,
I ordered a product on 10th june on Amazon but since due to prolong delivery date and product not required for now, I requested for cancellation with the help of customer service advisors but even after that the item is still on shipping and the product still didn't get cancelled therefore,
I want to raise an issue with amazon india that the service provided by them has been not nice and trustworthy to the customers.
My order id is : Order date

10-Jun-2022

Order id:

[protected]

Please resolve this issue at earliest.
Thank you

How are you sir when i purchased the product at that time it was in offer around 169 and delivery ordered i don't remember present now you are asking me double amount around 353... i can;t pay the amount you are asking if you want your product you can take ... it is in pack and box only and i didn't used ..you can take your product and close the due ...i discussed with Amazon customer they told me to discuss with Zebronic customer and i discussed with them also they told me to talk with amazon ...after that i didn't spoke with customer also if you want the product amount i can pay you of around 169 or else you can take your product and close the due...

I have ordered product ( Bigmuscles Nutrition Premium Gold Whey 1Kg Whey Protein Isolate Blend | USA FDA REGD. BRAND | 25g Protein Per Serving [Vanilla Crème]);
Tracking ID:[protected];
and delivery date shown was 9 June 2022...but from 9 June onwards till 12 June2022 .product not yet delivered .
Daily I contact to delivery agent he reject my call every time.
I also contact to Amazon customer care they tell me that sir your product is out for delivery and will deliver soon..but at end of day product not get delivered ...they make fake promises .

Amount rs 808 was transferred on date 12 may 2022
My account is not reflecting the amount. My refund reference number is :[protected]

Amazon shipment

The item which has been delivered from amazon shipment was not ordered by my brother jahangir sharief.
I want to return those items.
And the items sent to us was used and not good thing.
Please kindly help on his matter.
I have attached the photo of the parcel which is delivered yesterday.
Please kindly do the needful as soon as possible and find the attachment.

The shipment contains another packages with different add receiver address
Please help on this issue
Why these parcels are sent to me
Awb no
[protected]

I have ordered a egg boiler electronic appliance from Amazon and the product was defected i have done the exchange but its been a month i have not received a product.
After calling to amazon call center they have directly denied saying exchange will not be done only refund can be done.
However they were reacting like whatever you wanted to do you can do we are not going to refund any money to you.

Shobhraj khanapure
+91 [protected]

I had ordered 2 kitchen sinks from which they sent only one and took the money for 2. I have already requested to return the product and I have asked for the cashback. But no amazon person has come to pickup the product yet. I have requested few times, but no response yet.

The product was cancelled on 4th June and it was suppose to be pickup by amazon on 5th June.

Pickup tracking id:[protected]
Amazon return id: DXrn6TnFRRMA
Order ID:[protected]

Order ID:

I ordered a speaker on[protected] via order #[protected] and paid Rs 4960.90 through amazon pay balance but I got it on[protected] in damaged condition (See attached pictures of Damaged speaker). So, I requested a return of this product citing the reason “Product damaged, but shipping box is OK" and uploaded pictures of the damaged parts of the speaker. I was then asked to connect to customer care over a call and I told the CC executive that I had received a damaged product and there was no other accessory (like cable and wireless mic etc.) in the box. The customer care executive told me to wait for 3 days to investigate the issue. I waited and contacted Amazon CC on[protected], they informed me that my return request has been rejected by Amazon (without any reason). Hearing this, my senses were blown away. They said that they sent the intact product and refused to take the return of the delivered product, while I have shared the images of the damaged parts of the delivered product and I have the courier unboxing video which proves that the damaged item has been delivered to me. All the evidence shared by me was ignored by the so-called concerned investigation team. You can check the outer box images of the delivered product which is clear proof that it is very old and was returned multiple times by other customers. I don't know why Amazon customer care ignored photo proofs which are clear evidence of my claim. This is completely illegal & prejudice decision by Amazon investigation team and a violation of my consumer rights. How can Amazon force a customer to keep a damaged product which is not in working condition? I don't want to keep a non-working damaged speaker and want to return it. My hard-earned money is involved in this case and I cannot let it go like this. Forcing a customer to keep a defective/damaged product is against the Consumer Protection Act 2019 as well as against the Amazon return policy. I am facing mental anguish due to rude behaviour of Amazon customer care and leadership teams, yesterday my blood pressure increased due to obstinate responses from Amazon customer care staff and I needed to visit the medical inspection room of my office Where my ECG was done and the doctor referred me to a higher CGHS hospital for further review. I am facing mental agony in the last 4-5 days. Amazon CC team is not following Amazon's own return policy, my product has a return window till[protected], so why they are not accepting return of damaged/non-working product? I have sent several emails to Mr. Amit Agarwal, Head of Amazon India ([protected]@amazon.com) and all possible complaint channels of Amazon India ([protected]@amazon.in, [protected]@amazon.in). Also sent an email complaint to Amazon owner Mr. Jeff Bezos ([protected]@amazon.com), but no response from them yet. I humbly request you to kindly help me in this matter, so that e-com site Amazon India will accept the return of the damaged product and refund my money to me. Also, I want Amazon to compensate me for the mental distress caused by their unprofessional behavior. Thanks & Regards,

Order date: 02-Jun-2022
Order #[protected]

I placed a return request with amazon as product was really bad quality. I was given 11th June as pick up date. I made sure someone was available throughout the day to return the product. I was not contacted through call or message and now i find out that reson given is " return pickup verification failed". I contacted customer service and after several minutes of waiting, I have been informed to contact between 8 am to 12 am as it is a furniture item. This is such bad customer service, and I'm an amazon prime member. I have paid for a membership that doesn't even give me a benefit of 24X7 customer service.

Hi,
My account of this email id - lalit.[protected]@hotmail.com is on hold. And they had accepted amazon pay balance from another company as a gift voucher but now they are not returning it nor allowing me to use that as the account is hold. I contacted them many times but all in vain .
Thanks

Ordered this Product on 7 June 2022 (Signoraware Easy Flow Stainless Steel Oil dispenser), Paid by Credit Card same day. ORDER #[protected]. Product was to be shipped to Udhagamandalam/ Ooty.

Seller shipped on time. Got Amazon SMS notification on 10 June that product is to be delivered today. So I waited for it. But Delivery Agent has not delivered, never got any phone calls. Checked with my apartment security, etc. but not left with anybody else. Tracking information on Amazon wrongly and falsely claims "Delivered Yesterday".

I don't mind 2-3 days delay for getting a product, but what is so wrong here, is that it wrongly claims "Delivered", so it is as if I have paid for it and got nothing. Delivery Agent may be running late, some delay I can tolerate. But cannot accept false claim that it is "Delivered".

Another problem here, is that Amazon (India) "Customer Service" seems totally Missing in action. After trying so many times I still cannot get a customer support Rep on phone or chat. There is zero support.

Unless the product can still be delivered within a few days, I want a full refund.

I have ordered DELL LATITUDE 3542 Laptop 65WHR battery on 25th may it got delivered on 28th may, after opening package i found out it's different product i.e. 4oWHR battery, on escalating the matter to amazon, i have been told we'll investiage in this matter meanwhile i have requested for return/replacement of the battery it had been picked on 30th may, after a week discsussion and 15+ times call i have been informed that i won't get any refund/replacement as i have sent wrong/different item. i have shared proof o[censored]nboxing video and images as well but they have not listened to my query. i have been bombarded with threat mails for not giving refund/replacement.

I ordered a smart watch for 2000 from Amazon and it was fake and they are refusing to take it back they are telling for replacement but we don't want return the watch and want our money back. I called to the Amazon service center their said wait for 1 day and said call me tomorrow. Then next day I will try to call again to Amazon service center but their showing 'call me service currently unavailable'. I tried 2 days they are showing same problem.

I have purchased a refurbished watch but the box was empty and i have video o[censored]nboxing but they declined to replacement or refund.
Package was in good condition.

I bought HP hs04 battery on Amazon for the laptop on 17/07/2021, which stopped working and it's been less than a year. So to claim warranty, I reached HP store where they are denying warranty stating that the serial number on the battery is not mentioned on the amazon invoice and pslip. So, i reached Amazon customer service, they are asking for the service denial slip provided by hp store to further proceed. But the hp Store is not providing any slip for the same saying in order to provide service denial, bill has to be uploaded with serial number which is not mentioned. Now I am unable to do anything to claim the warranty. Please help me with this ASAP, as the warranty period is only a month ahead.

Ordered on 1 June 2022 Order#[protected]

Your return pickup is scheduled for Jun 8 7-7p.m. The carrier for this pickup did not contact me and updated the status as return pickup verification failed. Please arrange the rescheduling for the return pickup and replace the item.

I received a sms online part time job. I apply it then I received link to click (https://indeed-a.com/#/entry/register?reg_invite_code=257172) he talk me. On whatsapp no. & Telegram group So much money I invest huge money now withdrawal not giving so I lost money plz help me. When withdraw money it's showing have in hand to receive money from this UPI [protected]@ybl