Amazon India Complaints & Reviews

Not expected from a huge company like amazon.
The customer service boy named VIVEK is extremely rude and hopeless, does not know how to talk to people.
Customer are calling to get solution not to chit chat or disturb the agents at night.

This is regarding my order[protected] for Apple watch 7 from Amazon.

Here is the details of what has happened till now:

- I had placed my order on 4th of June
- The order is received was a duplicate product with item missing
- After multiple follow ups I was able to place a return request where the
collection center guy came picked up the order in the morning and bought it
back saying that they cannot pick the order as it is a high value order and
a confirmation is needed from the central team
- this went on for a month and I have received and after countless calls to
Amazon the order was finally picked up
- I was told my order will be refunded in 3 days by 28th of June
- I called Amazon customer care on 29th and they told me the refund will
happen in 2 days
- no refund can by 4th of July and when I called again the team told me
they raised a enquiry which will resolved in 3 days.
- I called on July 9 and your agent confirmed to me that refund will start
in 3 to 5 day. They even sent me a email confirmation

How is it my fault that the order was incorrectly delivered. I have already
paid 2 EMIs for the same. I order was duplicate and I have returned the same thing that was delivered to me.

I didn't receive the item and it is showing delivered

I initiated this return on 30th May but still it's pending. It's rescheduled more than 17 times. Not even once anyone came for pickup or contacted me but still marked return failed by given false reason such as door was locked, box was missing, price tag was missing etc. I have contacted customer service more than 50 times. I was promised advance refund multiple times but never honoured their words. Multiple times escalation was raised but no solution. Now every time i contact customer service they are creating fresh return but what's the point of creating new return if no one comes for pickup.

Just to inform that my amazon account is on Hold by amazon and i requested them to close my account. But they are not responding to my emails. I want to delete my amazon account. Kindly help
Account id - [protected]@gmail.com

Sir
I Janak Bhandari was ordered a Pigeon Kessel Multipurpose Kettle 1.2L on 04 Jul 22 through Amazon app and amount Rs 1048 also paid through atm. However item not found me but shown delivered on 06 Jul 22 without any delivery. A call from [protected] was received me on 06 Jul 22 regarding my order. But the person who has called me not came and not delivered my order and stating that you are to be come at Telibagh Lucknow for received it. But I am unable to go their and request for delivery as per my address.

In this regard the ordered item neither delivered nor received me till date and I am complain through amazon customer care for resolve. Customer Care told me that the refund initated on 08 Jul 22, However the refund not yet received me.
You are requested to refund Rs 1048 at the earliest please

I gave my first interview and answered all the questions correctly and the interviewer was satisfied with my answers. It was on the 15 of June 2022.

Till now there is no response from HR regarding the second round and not even replying to my emails.

HR Email: [protected]@amazon.com

Hello,

My Your Amazon.in Order #[protected]

I Order "Cetaphil Gentle Skin Cleanser All Skin Type" and I received "Cetaphil Gentle Skin Cleanser Dry to Normal and Sensitive Skin".

I called to the amazon support team and then they said you received the same you order this is the very massive answer.

I ordered this item because the title of the product is match with what i need and i received wrong iteam please check the attached photo what i got. This is the completely wrong product for my skin.

Please resolve this issue as soon as possible.

looking forward to hearing from you.

Please contact hp service teknision

I am registered Amazon pay later.
Amazon say sign-up and get 150 rs cashback.
But cashback till now not received.
Customer care no support

Dear team,
My Amazon refund is not in deposit in my account so kindly check refrence number is HSBCN[protected] transition date is 14may 2022 to 23 may 2022 so kindly check and inform me

Hi,

I just noticed from my HDFC credit card statement that there has been a deduction of the amount in the name of " M-AMAZON SELLER SERVIC " since the May 2022 statement. As far as i remember i do not remember doing any such transactions in Amazon.in. Could you clarify on that? I would request a refund of the same as it is done without my consent from the saved credit card. I have deleted all my credit cards from Amazon and i will delete my Amazon account if not refunded.
Transaction Details:
12/07/2022 M-AMAZON SELLER SERVIC, P:03, 0000799 (Ref# 09999999980712011727709) 1, 034.99
12/06/2022 M-AMAZON SELLER SERVIC, P:02, 0000799 (Ref# 09999999980612011425140) 1, 023.93
12/05/2022 M-AMAZON SELLER SERVIC, P:01, 0000799 (Ref# 09999999980512011823528) 1, 012.96

BRs,
Mithun A G
[protected]

Hi,

I just noticed from my HDFC credit card statement that there has been a deduction of the amount in the name of "m-flipkart internet pr" since the May 2022 statement. As far as i remember i do not remember doing any such transactions in flipkart. Could you clarify on that? I would request a refund of the same as it is done without my consent from the saved credit card. I have deleted all my credit cards from flipkart and i will delete my flipkart account if not refunded.
Transaction Details:
12/05/2022 M-FLIPKART INTERNET PR, P:01, 0000799 (Ref# 09999999980512011823502) 990.64
12/06/2022 M-FLIPKART INTERNET PR, P:02, 0000799 (Ref# 09999999980612011425124) 1, 003.03
12/05/2022 M-AMAZON SELLER SERVIC, P:01, 0000799 (Ref# 09999999980512011823528) 1, 012.96
Amazon account: mithun.[protected]@gmail.com
CC last 4 digits: xxxx xxxx xxxx 9223
Expiry date: 06/23

BRs,
Mithun A G
[protected]

On 23rd March the order was placed, for VIVO V23 phone
Order No:[protected]

On 29th March we received the phone in shabby condition
IMEI1: [protected]
IMEI2: [protected]

the same was notified to the Amazon customer Care who approved Pick up of the phone,
The pick up was approved for 31st May but the agent came home on the 30th and picked up the phone, After 2 hours when the status of pick-up was not updated on the app, we spoke to Amazon customer care who said it will be updated in 5 hours or so
Then I spoke to amazon again on the 1st June, regarding the same issue but the tracker was not updated and received an Email saying "we will inquire about it and get back in 5 working days "

After a few days the Same delivery boy came and gave us the same phone Back And I had to raise the return request once again

This time the pick up was again done, but the status was still not updated and after complaining on 10th June, I received the mail stating:
"pick up was done and status will be approved in 4 ours or before 9 pm"

The customer care executive assured me that the problem would be resolved and this time the phone would not be returned,

Till today the phone has not been received back but after constant follow-up with the customer team The issue was escalated to the leadership team who said they would inquire and respond and they said: “the phone is not with us and we can’t help further”

When I told them I will speak to my lawyer can you connect me to the legal department I received an email on june 21 stating: "your refund has been processed and will reflect in your bank in 3-5 business days"

And after waiting for the refund for more than 2 weeks (now that the entire thing is over 40 days old) the team is again saying that "we won’t be able to help you as the phone is not with us",

After the mail from Mr. Pradip, none of the guys sent me the call notes on mail only false assurances were made and everyone agreed that they will send me a copy of the conversation, but it looks like they didn’t send any mails,

I have asked them to connect me to the delivery/pick-up agent as I am pretty sure that the same guy
delivered the phone on 29th May
then picked it up on 30th May,
Again deliver the phone,
And pick it up again on June 10th
But they just keep saying that the guy never picked Up the Phone from the delivery address with no details as to what happened during the pick up

This has become a traumatic experience after years of trust and business with Amazon
The Comapny has neither given the phone nor the money back and a lot of time has been wasted during working hours over this issue.

Sir Amazon paid me my refund and also they provided their refrence number as equals to transection id which im providing below they did their process i don't onow where is my money get stuck please try to resolve my issue im providing my transection refrence number as transection id

Total ammount rs.2620 (rs.428, rs.699, rs.999, rs.494)
All transactions have same refrence number becouse i did whole payment in one time

Refrence number[protected]

Please resolve my issue sir

I had ordered laptop worth around Rs.29000, after return request they picked up the item and then have not returned my amount .I have shared cctv footage and have contacted lots of time but are just pushing the matter, just saying wait for 2-3 days.

Dear Amazon
I had purchased one HP 247 G8 laptop on 10 June, I got delivery on 14 June, but due to technical snag I requested for return and contact Customer care, they said one engineer will come and find whether it has some problem or not, a day after I got call from engineer that he can't come at my place and he is reporting that laptop is not working.
Hence I order for exchange, next day on 16 June one pick up Boy name Rakesh came and picked the laptop. On 20th June exchanged laptop came at my address but they denied to hand over it to me, they said that they will give this only when I will return the previous laptop, I said that I have already given to the pick up boy.
I have mailed cctv footage, screenshot of that pick up, trying from last one month to get the solution, but still no one is responding.
Everytime I am getting copy paste mail reply, every time 6/12/24/48 hours time they need to resolve.
My 30k is stucked from last one month, I am bit frustrated.
Hope you will give importance to your post and assignment and will return my money soon.

A Frustrated Amazon Customer

I have continually received damaged products at my parents house and for a few I did not get refund even after sharing the damaged photos. Now amazon restricted my account due to which I cannot subscribe and save adult diapers for my 85 year old bedridden grandmother. Why do I need to suffer for Amazon's unprofessionalism.

Dear sir, I ordered the Cadbury dairy milk oreo chocolate from Amajon but I got the chocolate of very bad smell and taste. It was also totally melted. when I complained about the same to the customer care of Amajon he refused to return or replace the item. He replied me that he is not responsible for the quality of the product. He directly refused for any responsibility about the quality of the product.

I have ordered a product on 20th June 2022 on AMAZON but due to size issue I placed the return request which got accepted but no one came to pick the order and it got cancelled. Then i again did the same and no one came then too to pick the order and agent not even picked my call both the time. I have contacted Amazon customer and then they scheduled the pickup on 11th July 2022 and same goes here too NO ONE CAME TO PICK THE ORDER. I want my refund of Rs. 698 which is the value of my order. My order ID is #[protected] which is by this name "The Souled Store Bird Pattern Womens and Girls Graphic Printed Cotton Skater Dress Blue". I want my case to be resolved asap because i have paid for the order via Amazon pay later and the due date for its repayment is nearby otherwise penalty will be charged and if so happens penalty should be borne by Seller himself. I want my money back and seller have to pay me the opportunity cost as i have wasted my time here, i could have otherwise spent my time on my work