Amazon India Complaints & Reviews

On 05/Oct/2021, I placed the 02 orders on amazon.in of same product (MI 11X MOBILE) Order no[protected] and[protected]. Both order were same value (26999 RS) with mobile exchange. (amount bifurcation for both orders:- Exchange value of Mobile 11300 Rs, No Cost EMI Discount (that was paid to by me direct bank in EMIs) 621.18 Rs, exchange Mobile Pick up Charge 100 rs, Payment paid By Credit Card against product 15177.82 rs, Total Amount (11300+621.18+100+15177.82=27099 rs.). In which order no[protected] cancelled by me and[protected] delivered to me. After received the order no[protected]. I found some issues in product and returned the product to amazon. I got my fully refund of order no.[protected] on 25th Oct 2021( RRN is 753714 for 15047.82 Rs and rest amount in amazon pay wallet 4830 rs for mobile exchange after removal of promotion amount of 6500 rs and No cost EMI amount 621.18 Rs on 20/oct/2021) against order returned. However, I did not get the refund for order (order no[protected] which was cancelled by me on 5 Oct 2021. Against this order, I got 100 rs that was paid for Exchange mobile pick-up with RRN 74766511279139341417785 on 10/oct/2021. But order value was 27099 rs, ( Exchange value of Mobile 11300 Rs, No Cost EMI Discount(that was paid to by me direct bank in EMIs) 621.18 Rs, exchange Mobile Pick up Charge 100 rs, Payment paid By Credit Card against product 15177.82 rs, Total Amount (11300+621.18+100+15177.82=27099 rs.) I want my rest after removing all promotions and exchange value (Total Value (27099) - Mobile exchange value (11300) - No cost EMI (621.18) - Pickup charge that was refunded on 10/oct/[protected] = 15077.82 Rs Moreover, 621.18 Rs interest paid to bank against 06 EMIs because all 06 EMIs paid by me and paid Approx. 120 Rs GST Bank. Total Paid to bank 621.18+120= 741.18Rs and some amount also i required for my money hold at amazon from last 6 month if my money refund in this week. if delay then my hold money charge will increase. So I need my total refund amount from amazon ( paid by credit card + Interest paid to bank + GST paid to bank+ 6 month money holding charge) 15077.82+612.18+120+741.18=16560.18 Rs NOTE: - in file attachment (document 1 details for order no[protected], document 2 details for order no[protected], and Document 3 sample mail that required from amazon for order no[protected] if refund initiated by amazon) In addition, these details are sharing to [protected]@amazon.in Many times, I written mails to [protected]@amazon.in, [protected]@amazon.in, but on one is replying on both mails. In addition, I filled the dispute charge form at bank end but bank is asking for refund-initiated mail from amazon against this order[protected]) with amount and date of initiate mentioned in mail that is also not providing amazon after requesting many times to amazon support team as well as [protected]@amazon.in, [protected]@amazon.in team and twitter team. So I am attaching some sample mail that types of mail required to bank for dispute charge form.

It is informed that my name is Atul Kumar, Date of birth[protected] And mobile no. [protected] My PAN no is AXVPK1953E. Some unscrupulous person alleged to be named as Atul kumar DOB[protected] Mobile no. [protected] taken loan giving details my PAN card from Capfloat Financial Services Pvt. Ltd. It is made clear that I have not taken any loan and some person fraudulently in connivance with the officials of your institution taken loan on my PAN Card. So, you are requested to take appropriate legal action and save me from fraud done with me as well as with Capfloat Financial Services Pvt Ltd.

+[protected] she s d big fraud plz take a serious acation and plz refund my amount ... ₹29325 txn done on 18 march 2022...

Arun Kumar singh-[protected]
Riya singh-[protected]
Sweta singh-[protected]
Ankita varma-[protected]
I get call from this number as we are calling from amazon and they told me to send id proof, birth certificate etc.They call me and take interview they take 2 interview rounds and after 3 day i get mail as you selected in amazon and they ask me uniform fee i also send i don't know the amazon didn't ask money for uniform after i checked in google amazon don't ask money for anything.I am middle class family 1500rs is huge amount for me so please help me to get back my money and im really depressed because of this incident.Please help me and dont tell my name out kindly support me sir/mam.I also attached the their details and mail ids please get back my money.

i see vaccany for data entry amazon Ltd applied for the job they conduct interview through telephone and ask me to wait for selection confirmation .next day they call and told me iam selected and check the email and also send me offer letter application form and QR code for sending money rs 1500 for security uniform and I'd card and will Refund after completing 7 days training .I paid the money bcoz when I try to scan the code it mention the amazon name and also the offer letter are also very clear about their terms but one thing they not properly say about the job location next day received another call ask rs 5000 for starting salary account in hdfc and apply for mediclaim also send account opening form in hdfc ask scanned signature and personal bank account details .I feel something fishy so I not paid the amount bcoz without knowing the job location and also without complete the training how they start bank account.

I returned a product on Amazon and did not get my refund till 32 days of having returned the product. I might have called the customer care atleast 10 times and each time they told me to wait it is being processed. Then I reached out to amazon through social media and there also they keep telling me the same thing. They keep lying that the refund has been processed contact your bank. So I asked them to give me the refund reference number. It's been 8 days and they haven't given me the number. I don't even feel like I will ever get my refund.

I placed an order out of 10 items 6 items delivered and bill provided for 10 items.
Some way connected the customer care only answer from him is sorry. He said will do the refund, i told him refund means i have to go out or order online for these items. So who will compensate for my time, my urgency of item, even my money will be with them for few days too. Answer again is a sorry, also he told that order placed in fresh is not replaceable and no refund too. We are not responsible for it.
I said that we are ordered and paid money in your platform and how you can say we are not responsible. He again replied sorry and told only thing can do is refund and you can order again for these products.
Ask for further complaining it, he conveyed that not possible.
Irresponsible customer service and taken the customer as granted... Be careful with Amazon when ordering in fresh...

Purchase id :[protected]
Order No:[protected]
The refund has been processed on Wednesday, 9 March, 2022
11:41:55 PM IST. It should have been reflected in my account within three days but I haven't received my amount of Rs.273/- .
Kindly do the needful and confirm the refund status

I make the 2 orders by my credit card on amazon & on 13th march the items was delivered by one OtP when i open the box only 1 item is there & another one is missing.. when i call the delivery agent he said i got only this one so i make the complaint on that same day after discussion they told me that they taken investigation on this matter & i have to call them after 5days on 23rd march 2022 Wednesday i called them today now they literally & directly said that NO we can’t help you it’s delivered & all but till that I’m not getting my product or refund now I can’t understand what can i do & all bcz they’re literally cheat us & make us fool….

Hi team,

I received a damaged product from Amazon and the company refused to provide any resolution for it. The package seemed fine from outer appearance when i received it however, the face cream was smeared all over inside the package since the lid of the bottle was broken. I would request you if you could please help in this matter as i have tried to contact Amazon multiple times to resolve this issue and they are not cordial and behave very rudely on the call. Your help would be much appreciated if i could be compensated for this.

Thank you,
Pushpa

Details below for the product:
Order number[protected]
Date of purchase- 16th March 2022
Transaction ID[protected]

Calls are not clear suspect of calls are tapped out.clear, some people are abusing their power.

Online payment for my amount my order

You will come to know the real nature of a brand/person only when you face an issue with them. My all respect to a big brand, AMAZON is lost with this unfortunate incident.

I got an email on 9th March from AMAZON stating that my account is locked due to some suspicious activity. In subsequent mails, they are asking to share an account statement of a card which I am not holding.

Now I have a problem, lets see how I can reach out AMAZON.

1. Searched, could not find an email address.
2 Searched again, found a phone number.
3. Called the number to see non sense IVR messages. IVR is not smart enough to understand my problem, also I could not talk to a customer care executive.

I am stuck, the email I received was [protected]@amazon.com and I don't know what to do.
Again searched, someone in Quora mentioned about the pathetic Amazon service and he suggests to connect via Twitter.

Now to twitter,
Put a tweet there and immediately received a templated/bot answer.
https://twitter.com/Reji0707Reji/status/[protected]
On my response, it sounded like a person is answering by the signature, but the messages are more from a standard text.
It looks like nobody cares about an unhappy customer like me who has been buying products from Amazon for last ten years and a prime customer from its inception in India.

Now, I am stuck. Nowhere to go, cannot talk to a person or drop an email or write my query/complaint.. etc..

SUCH PATHETIC CUSTOMER SERVICE FROM AMAZON...

Here's the link

Hi,

Had ordered a product on 19th Jan '22 order #[protected] which was a defective product. Post which a replacement was initiated, it was an hand to hand replacement, but an agent came and picked up the product w/o delivering the replacement. About 10 days later the replacement product came but was not handed over since replacement was not available at my end as this was already picked up.

I've been chasing Amazon for past 3+ months asking for refund or deliver the product each time a new person comes online from large appliances teams making statements we have raised it to internal team please wait for 2 days, 7 days, 9 days, one agent even made a comment SLA is not breached and you want a solution.

Today (22/3/22) i called again same story even if i ask to transfer the call to an escalation level there is no escalation person this is the highest level of escalation sorry cannot transfer, please wait.

Every time a new agent same old story to be repeated and ask them to check history they have no clue what they need to resolve. Seriously frustrated.

I need help either with a refund of INR 3999/ - (Purchase price) of product or deliver the product.

I have ordered a smart watch in Jan I returned it to Amazon on 6 Feb and the refund issued by the Amazon is on 6 Feb but still I m not received my refund. I also contact to branch Bank of India ( St Mary school) but there is not any refund stuck in there system. Refund is of amount 4999.
Refund refrence I'd issued by Amazon is[protected].
Plzz help me ASAP

Sir.i am paid amount for order Sony PS4 Rs29, 990 on date 27 July 2021 by Airtel bank Netbanking.I am return my order back to Amazon.On date 19 Nov 2021 (Amazon) refund my money back to source.but my amount not credited yet.My amazon account no is[protected] and name Abhishek Kumar.sir please solve my problem

I am buy a product from Amazon and am cancil this product but I dont received my refund money

Sir my name is Deepak Gupta and i have bought ticket from amazon and the payment was failed but my amount was deducted from wallet and from my card on dated 9th March but my refund is not yet received till date. i have given reminder to customer care, but again not yet received any amount. My reference order id P[protected]. Please take necessary action ASAP.

Hello!

Order No:[protected]

My concern is as follows in a few steps .
01. I've placed an order "Xiaomi 11 Lite NE 5G (Vinyl Black 6GB RAM 128 GB Storage) from amazon.in, Dated: 25th Feb 2022.
02. Next I've faced (Heating Issue, Proxy during call, Battery Draining.)
03. I requested the Care/ Tech team to Replace or return the device, but no help.
04. Same Conversation continued day by day, yet no help,
On 6th March 2022 Mr. Salman from Tech Depart discussed all things & he advised me some steps to follow, he committed me after two days he'll call me but no call was made by him yet.
05. Dated: 11th March 2022 I called Amazon care & my call has been transferred to tech depart and i requested him to return my device and initiate my entire amount.
He discussed his senior team and agreed to return whether I asked him more than two or three times How much money would be credited then he told me step by step.
Rs. 4000 Basic value of your phone and Rs.5000 will be refunded into your amazon pay and Rs. !7, 099 will be refunded into your card.
Neither Rs.5, 000 nor Pickup Charge of Rs.100 credited yet after waiting a long time.
Since then till the team of Amazon made me totally Harass me.
I want my money back of Rs.5000 & pickup amount should be credited into my Amazon Pay ASAP.

Kindly refund my money asap.
Name; M.Husain
Date of incident: 11/03/2022

I ordered a Lewitt LCT 440 Pure MIC on 11th March
I received my order on 15th March
But instead of Mic I got a headphones from Amazon

I informed the Amazon Customer Service Center about this
And they told me that after investigating this in 5 days, appropriate action will be taken.
On the 19th March I spoke to the Amazon Customer Service Center
and they schedule my return and refund for date 20th march
But on the 20th when I spoke to the customer service center in this regard
they refused to accept and told me that the right product has been given by Amazon.

Amazon Customer Service Center has collected an army of donkeys
All executives in the Amazon Customer Service Center give wrong information
One executive took my request for refund and another said that he took it by mistake
Why should a customer pay Amazon's fault?

I have given clear information about the wrong product which I have received along with the video o[censored]nboxing.
But Amazon is ignoring this and trying to prove me wrong based on the investigation done by their investigative team.
And when I asked for the details of the work done by the investigation team, they are refusing to share it.
And Sayong, who is a high official of Amazon, instead of giving me the correct information, he disconnected my call

Regarding order no :[protected].

I have ordered Hit mosquito bat on 12th Feb 2022.
Once product is delivered, i placed return request because I didn't like the performance. From then I discussed with multiple customer care executives and they have raised more than 6-8 pickup requests but no use. Everytime they will say that pickup will be done in next 3 days, else we will do call back and will provide advance refund. But there is no call back / no pickup / no refund. Simply for every 3-4 days, I am speaking with customer care and new pick up request will be raised and they will give same false commitments. Pls help on this.