Amazon India Complaints & Reviews

I purchased a blanket but due to defective i returned the same on 25/12/21 but the amount was not received till date. The amazon told that they initiated the refund into my bank account but bank told that the amount was returned to amazon due to some technical issue in account number. The bank also send a mail that was forwarded to amazon but the company told that they havent received any amount from bank. pls help me and do the needful asap

On 19th feb- I have ordered two time with amazon pay later but order was on hold
order no is[protected] and[protected]
So, I have ordered with regular payment mode with order number.[protected].

On 20th feb I found that both order which was on hold has been processed with Pay on delivery mode.
So i called customer care and canceled both order as well another order which was problematic. They confirmed me that order has been canceled.

But on 23th feb they have delivered the order. When I denied to receive the order they pressurized and delivered by saying excuses.

When I called customer care for raising a complaint why they delivered this order, they saying sorry. That's it.

One of a bad experience with Amazon.

Hi Team,

I was using my account with mobile number [protected] and now I am not able to you it.

Please activate my account as soon as possible.

Thanks & Regards,
Manav mandal
Mob- [protected]

Order id[protected] returned to Amazon but refund not received. Customer service team just gives promises but no solution. Its been 21 days since the return been done. Pls help.

I have ordered a mobile One Plus 9 5G on exchange scheme
of my earlier mobile Redmi 9 prime in very good condition.
Since your delivery is committed before 9 pm on Tuesday 22nd Feb 2022 I have deleted all data, from the mobile, ready for exchange.
But your delivery person is unable to verify the details.
In this process, I am suffering a lot, without a phone. I am unable to convince him with facts or information. Kindly note that I am a very genuine prime customer of amazon. Kindly sort out the issue immediately. Regards

Md Nazir

I have bought three products 55inch Sony Bravia TV, IFB microwave and IFB washing machine during Diwali sales in 2021 from Amazon under no cost EMI sales offer. But Amazon backtracked from its promise of no cost EMI on Sony TV and IFB microwave. My order no. is #[protected] They created a ticket no. ddcfada3-519d-47d3-ade1-bffd9a6f5bd8 and referred the matter to payment team and told me there was no offer of no cost EMI on these two products.
I asked them to show me the Diwali sales page offer of these two products but they denied. This shows something fishy is there that shows my grievance is genuine.
They are denying me my rightful due and mentally harassing me and monetarily cheating and laundering me.
I hope u will coerce them and help me get my rightful due.
Warm Regards,
Nawansh Singla
[protected]

Refer to tracking ID:[protected]
Order no[protected]
Description: Echo Dot (4th Gen, 2020 release) with clock | Next generation smart speaker with powerful bass, LED display and Alexa (Blue)
order date 19 Feb 22
Amount : INR 5250.00

on 20 th Feb 22 Message of Item out for order was recieved. But at 1340 a message, the status shown as delivered.

At that time we were not at home (delivery address). If the item is handed over to some other person, he have to call us and inform and take affirmation.

i am subscriber of prime amazon. so its loss of money and time due this error. I am leaving Hyderabad for 02 months. So what is the solution. and 02 days continuosly ringing up amazon customer service, to get assurance (We are seeing into it)

Please see below payment details I have not received paint and not got any refund also it was deliverable on 2Feb 2022 then it was showing delay now order is not seen at all
Rs 1899 were paid On 28 Jan 2022 towards lemon yellow color Asian paints UPI ref number[protected] Icici bank
Awaiting refund of my money otherwise I will write to consumer court
Hope you will understand my concern and do the needful

Thank you
Regards
pankaj Maydeo
[protected]

When I try to login my amazon account it shows below notification

your account and have locked it temporarily. Please contact customer service for further assistance.

I have mailed to amazon and also talk to customer service but till date no call back received nor they replied to my mail. it's locked from around two months.

please help.

Purchased some edibles from amazon fresh. Attaching the pictures alongwith this email. At the time of delivery just seen a cut in the box at the lower side. Asked delivery boy but he said items are ok. Three boxes I got . They are heavy so I myself can't inspect at the moment. When checked found a rat damage in the box you can check attached picture. Opened the box aata packets were also damaged.

Hello sir I'm thiru
I have order in (11/01/2022) redmi 10 prime Exchange phone pay ment completed in credit card but this mobile as canceled
All refund insisted but not coming to money
Refund insisted no as: ‪30005120112011229168932‬
Account no :[protected]
Pls kindly check my

This mail regarding the refund amount from amazon has not been refunded yet in My Bank account since December 20/2021

I have ordered an APOLLO ALNAC 4G tyre in AMAZON of cost around 10, 598 rupees which i cancelled after paying all my pending dues against amazon pay later including interest of rupees 30711, so i received a mail and message stating that this 10598 which i have repaid against my amazon pay later dues in relation to this cancelled order which will be reflected in bank account in 5-7 business days on 20/12/2021 but i have not received the refund yet in my bank account. So i was in follow up with amazon for the same for past 15days and now they said refund as be initiated to the IDFC bank and asked me to contact the BANK for refund so kindly assist me in getting my refundÂ

I here by attaching all the transaction details as haveÂ

Now even IDFC BANK CLOSED MY PAYLATER Imstead of refunding

Name:Koushik K

REGISTERED email id in amazon :[protected]@gmail.com

Mobile no:[protected]

I made an order on 6 january 2022 and immeadiately cancelled it in amazon after sometime .The amazon app said it has issued a refund and I would get it within a few days.
But now whenever I ask them when will I get my refund they say yo wait a few more days .
They are wasting my time and not even giving me the refund reference number, calling it a technical issue and telling me wait a few more days .My bank account is of punjab national bank

Recieve wrong watch last week I was ordered a mk smart watch but Recieve citizen normal watch today amazon denied change or return the item it was totaly fraud

I ordered in Amazon.. But it cancelled, I didn't receive my amount to my account..

I ordered a pair of sneakers but I got different sneakers, so I returned It But I didn't get refund

I called customer care but they are refusing to give refund.

I neither got product nor refund this is very disappointing I am very old customer but never faced this type of issue.

Why pick up boy picked up the product without any objection, if the product has issue.

There is the fault of pick up boy so punish him Instead of torturing your customer.

Please issue refund

Order number[protected]

Sir i rfund the item device name OTG pendrive 64gb order d/t- 1-Feb-2022
order #[protected]
order total amt 639 reference no for the transaction is HSBCN[protected]
Product is refunded in 12/02/2022 and amazon initial d/t 17/02/22 but till i didn't receive the amount in my sbi account so kindly mention the above subject.
Thnks. SATYABRATA MISHRA

1. Initiated a transaction to buy airline tickets on amazon.in on 18th Feb. ORDER #[protected]
2. Ticket was not received even after 8 hours of booking.
3. Contacted Customer care and was redirected to MakeMyTrip. MakeMyTrip denied any booking with that ID.
4. Contacted Amazon Customer Care again and was asked to wait for 24 hours.
5. On 19th Feb, contacted Customer Care again and they raised a complaint with a resolution time of "72 working hours".

Even when I am asking Amazon to cancel the transaction, they are not doing it and using delaying tactics. It is a clear case where they are holding the money unnecessarily only to cancel the transaction later. At that time, the airline ticket price will have risen. Will Amazon pay me the difference in cost of tickets then ?

Even after repeated request to just reverse this incomplete transaction, they are not willing to listen.

[protected]

I purchased this [censored] mattress from Amazon and after I used it for the first night, it had deep dents, I am 50 kgs BTW.

I raised a return for the same and the guy came in a bike and refused to take the mattress back as it’s not possible to get it carried in his bike, since then I have been calling Amazon on weekly basis and they are absolutely doing nothing. All the agents has asked me to wait for 48 hours and 72 hours.

I have been really patient and now it’s been 2 months and the issue is still unresolved.

I spoke to a girl named Vandana and she placed my call on hold for 30 mins. I spoke to Pavithra on 9 Feb and she was able to find out that the seller has been giving wrong information and also the tracking number which they mentioned for return request was incorrect and if the seller doesn’t pick the product in a weeks time they need to initiate the refund.

Today I have no sign of contacts and I spoke to Asutosh and I also spoke to him on 5 Feb. He is very inefficient to be called from senior department. He lied me last time that I will get contacted in 72 hours and today today his reply was same nothing different.

When I started cross questioning, if the seller will not be contacting me in 6 months, will you make me wait for 6 months and his answer was blunt YES.

Are you serious here? I am not sure what your escalation team has been doing since last 2 months. I will post this in social media and complain to consumer forum that I am been lied in serval occasion and given wrong commitments.

I NEED MY MONEY BACK IF YOUR SELLER CANNOT AFFORD TO COLLECT THE PRODUCT.

I have sent them pictures and videos too.