Amazon India Complaints & Reviews

My account no.[protected]. I Ordered an item from amazon in JULY'01 for RS.239.I returned the item as per returns policy. The refund shows as credited on 19th july '01as per Amazon records but the amount is not credited in my account. The customer care gave me reference NO.[protected] when contacted.Iwould like my amount of RS.239 credited back to my above account no.

I ordered a titan watch on amazon but received only empty parcel when I complaint about it on amazon they denied any solution

I purchased a Boult audio X1 earphone in the start of August, 2021. It's still in the warranty period. The microphone of my earphone is producing a lot of noise on the other receiving side due to which the receiver isn't able to hear me at all.

I had placed order No.[protected] on 4th October 2021 and a part of order valuing Rs.400.00 cancelled vide Trcker ID[protected] but the resoective not yet refunded or credited to my account.Please inform the status on my email ID- subodh.[protected]@rediffmail.com
Thanks.
Madhu Rastogi

I ordered mobile phone from Amazon worth 19000 rupees on 2nd of October and got it delivered on 4th October evening. The package was ok and surprisingly I made a video while opening the product and to my surprise I received a box of some another phone with stone inside it. I tried contacting Amazon the same time and they ask for a timeline of three to five days to investigate the issue and that back to me but there was no mail or call from their side and when I called they denied to issue any sort of refund or replacement of my order now I have lost my 19000 rupees and also not received the product and Amazon is also not ready to support in any manner and disconnect the call while talking. I am having all the call recordings with Amazon where in the customer executive is accepting that my money has been wasted. I also mailed the video Amazon but they are not ready to provide any response. I am a middle class person and what this phone with my savings which has now been bragged by Amazon I would request you to please help me and take me out of this problem and get me my money back.

First they have massage in mass box they said in our platform you can earn more money i have said how sir they said you need invest money only 1000rs and you can get more money i said ok they send me a number to pay 1000rs i have paid then they said you need to do complete the task and earn more money i have completed one task but money is not withdrawing i asked him sir money is not withdrawing. They said you need to pay more 1800rs and...

I purchased a gold pendant from Amazon on 3rd Oct vide order id[protected]. Product listing is here: https://www.amazon.in/gp/product/B085WLTD6M/ref=ppx_yo_dt_b_asin_title_o01_s00?i...⇄

The base of my purchase was the BIS hallmark specification that the seller has mentioned.

When I received the product, there was no BIS hallmark anywhere on the product. I immediately contacted Amazon, who simply refused any help saying that the product images don't show any hallmark inscription so the delivered product is correct. That was despite the seller specifically mentioning in the listing that product is BIS hallmarked and that it is an inscription and not a separate certificate.

Amazon simply refused any help and did not accept what was written in the description. Also, they have clearly mentioned in the listing that the product can be returned within 30 days, but the return request was also outright rejected.

I reached out to Malabar customer care and they provided me email ID and contact number of Mr. Sameer Khan, who, according to them handled all their ecommerce accounts across different portals. I emailed him at sameer.[protected]@shopmgd.com with a cc to care.[protected]@malabargoldanddiamonds.com on 8th Oct, but till date, they have not bothered to respond.

Amazon's customer care team said I should visit a local jewellery store and get the item tested. Really? I should open the seal of the item, get the item tested and if it turns out to be a fake, then I won't even be able to prove that it is the same item since the seal is broken.

I complained via twitter and got the same answer from their rude executives who shamelessly released calls, ended chats abruptly by simply sayin that they can't help in this case and they are releasing the calls since I do not accept their verdict.

What nonsense is this? I just want a BIS hallmarked product to be delivered to me and not a probable fake and both Malabar diamonds and Amazon India are refusing any kind of help.

This is a daylight fraud that they are doing by luring the customer in the name of a standard inscription that they don't have on their products.

My self Medha Bhat, I am waiting for one of refund from Amazon online shoping of Rs 549.00 done on[protected]. But amazon people are saying that refund was initiated on[protected] and provided below details.

Amount Requested Rs.549.00
Transaction Id 3euHWGmCG4adPKETPWCg
Processor Trace Id TCHY[protected]
Refund Reference # TRM0K5NB0000KTOSR84J

Till now i did not received the refund money.
Please help me out to resolve the issue.

I ordered redmi note 10 s with exchange of my realme 5 pro and an additional 8000₹ through amazon pay icici card emi option. The delivery agent verified the phone and entered imei number incorrect and the package is cancelled. He told me ti purchase another. Ath that time the price is hiked and i delete all datas from my existing phone. I contacted customer care and they told me that they were helpless and told me to purchase another phone with higher price. If this is company's policy then consumer have to suffer all problems because or the fault of delivery agent and the company doesnt take any measure to rectify this. They act as perfect. Need immediate resolution to deliver the product rather than cancelling without my consent as its their fault.
Order no.[protected]
Purchase date 09/10/2021

It's about refund amount ...from Amazon refund amount I dint get my amount and diz my reference number 30005412791268082824702 kindly check it soon product is trimmer charger Philips

Hi,

This is Vineet Juneja, i ordered a product Samsung M32 5G phone with order number[protected]. In Amazon app the order shows as delivered on 12th Oct 2021. I did not received any call or message from delivery agent neither have received any delivery agent details in the order nor recieved any delivery PIN which we have to provide to delivery agent after receiving delivery.
As contacted to customer care, they have no idea about this and asked me to wait till 14 Oct 2021 and also assured that investigation team will look into it and update by 14Oct. Today on 14th Oct when i contacted customer care again then they are asking to wait till 17th Oct 2021 and got to know that no investigation was raised earlier. They have no mechanism to track the delivery agent.

I have already made full payment of Rs 16, 999 which they are not refunding. Please help me get my money back from them and take action against Amazon customer care.

Thanks
Vineet Juneja
[protected]

This is my serious complaint Against amazon, Here the order details which money not refunded back to me before account closed. Give me refund as soon as possible by attached Refund Reference
Number also.

Order ID[protected]
Name of Order - OPPO A74 5G (Fantastic Purple, 6GB RAM, 128GB Storage) - 5G
Android
Smartphone | 5000 mAh Battery | 18W Fast Charge | 90Hz LCD Display.
Amount - 15990
Payment Mode - Card ( 7826) UCO BANK
Card Holder Name- Amit Kumar Panja

I want to complain against reliance trend purnea bihar, 854301.I have a coupon.. If I buy a product of rs 1500/ i will get discount of 500/-.I used the same coupon in kolkata they gave me discount on all brand, but in purnea they refused.. They told me coupon is applicable on only local brand.. What is this?

Fraud has been done with me from Amazon and Courier partners, Without notifying me the product has been returned to the seller.

1. Order placed on 6th Oct 2021
2. 1st delivery attempt was postponed due to the item was not ready for pickup on 9th Oct 2021
3. 2nd delivery attempt call was made on 10th Oct 2021, As I was out of town I made a request to them to come after 05:00 PM, Delivery agent said yes it is okay and will get back to you.
4. I called the customer care executive on 10th Oct 2021 as I had seen the message that Parcel was held by courier service as the delivery address was incomplete though all my previous orders were delivered to the same address.
5. Mr. Sanatan S & Ms. Paru from senior management and the highest level of escalation as they mentioned but they do not have authority mentioned by them.
6. Delivery agent mistake is clearly visible and Amazon is trying to avoid this in all manner.
7. Why should consumers have to talk with customer care for like 2 hours they do not have the dignity to notify me or what?
8. Resolve this problem as soon as possible on an immediate basis otherwise the only option left will be to file a consumer court complaint.

I have all recordings available with me, It is problem/ mistake made by the courier partner of amazon and due to that delivery could not take place. He mentioned delivery address was incomplete although all my previous purchases were sent to this address without a miss.

I have called the support number for like 3 and half hours for 3 days over and over again hours.

The very poor team leaders must say they are not resolving the queries of consumers at all.

They are telling me only that we have arranged a callback with their reporting manager on a priority basis within 24 hrs, But it has been 48-72 hours already.

Fraud has been done with me from Amazon and Courier partners, Without notifying me the product has been returned to the seller.

1. Order placed on 6th Oct 2021
2. 1st delivery attempt was postponed due to the item was not ready for pickup on 9th Oct 2021
3. 2nd delivery attempt call was made on 10th Oct 2021, As I was out of town I made a request to them to come after 05:00 PM, Delivery agent said yes it is okay and will get back to you.
4. I called the customer care executive on 10th Oct 2021 as I had seen the message that Parcel was held by courier service as the delivery address was incomplete though all my previous orders were delivered to the same address.
5. Mr. Sanatan S & Ms. Paru from senior management and the highest level of escalation as they mentioned but they do not have authority mentioned by them.
6. Delivery agent mistake is clearly visible and Amazon is trying to avoid this in all manner.
7. Why should consumers have to talk with customer care for like 2 hours they do not have the dignity to notify me or what?
8. Resolve this problem as soon as possible on an immediate basis otherwise the only option left will be to file a consumer court complaint.

Registered Email ID: [protected]@yahoo.com
Shipping Address:
Aarshin Panchal
B-104, Poojan Appartment
B/H Shyam Shikhar, Nr. Swaminarayan Temple
AHMEDABAD, GUJARAT 380024
India

I have all recordings available with me, It is problem/ mistake made by the courier partner of amazon and due to that delivery could not take place. He mentioned delivery address was incomplete although all my previous purchases were sent to this address without a miss.

I have called the support number for like 3 and half hours for 3 days over and over again hours.

The very poor team leaders must say they are not resolving the queries of consumers at all.

I have ordered Eureka Forbes vaccum cleaner but they provide the used product and charge more amount than MRP. The product price mentioned on product is Rs15290 but they charged Rs 15400. I tried to return the product but every time they just approved the return but no one come to pick-up the product. On 26th September 2021 the product was delivered from that day i called the customer care service they told refund will come in 3-5 days.Still i am not getting any reponse. They just mentally harassed me and my family.

I have been said to complete the task i have completed and it went till withdrawal now they r keep on telling me to recharge i hv lost nearly 22000

Hi sir, my name is Jani Saida, my Amazon amount refunded but andhra bank didn’t credited in my account. So please resolve the issue. My amount is 447
A/c no is [protected]
Refund issue date is 30-09-21
Reference no.[protected]

I got a message from Hdfc bank that amount has been credited to my account of Rs 8090/- when i checked into the statement there is no amount credited in my account, date[protected] Time :- 12:40:53
please check into this ASAP and refund my amount..

Hello Team,

Recently I have placed an order on Amazon which was ended up with disappointment.

As Amazon has the same product page for two different colour, it was reset to space grey (default) while I was applying the exchange. Unfortunately I realised the same after delivery and started the discussion with Amazon but no use.

Order #[protected]

It would be very thankful if you could help me on this.

Thanks,
Surender