Amazon India Complaints & Reviews

I had ordered a product from Amazon on June 6 and I returned in June 10 the refund amount is Rs 299.Amazon has sent notification that amount refunded to your account but the amount has not been credited to my account yet The refund reference no is 30005111571157234840118.I called Canara Bank customer care but they didn't solve the issue so I request to check and process the refund.

Sir/Madam
I placed order at Amazon to buy venus water geyser on 23th may 21 and I paid Rs 5978. I have received the defective item on 29th may 21, I asked replacement on the same day itself. The new item has arrived up to final station and refused to deliver and sent back to the seller. Then I asked them to pick up the old defective item since 29th may 21, the defective item has not picked up so far. I have been waiting for more than 20 days to resolve this issues and I am contacting amazon customer care everyday regarding this matter. Either they have to complete the pick up or they have to issue my refund, nothing has happened so far.
My order id: Your Amazon.in Order #[protected]

On 19 05 2021 I ordered a Logitech c29 web camera for payment I used phone pe app then my account of rupees 2049 rs got deducted but they didnt got the amount and I didnt got my product also my money got deducted I want my refund amount back Please take action as soon as possible for this and I want my money back Please help me out one month past without refund if I didnt get my refund I am going to file complaint in consumer court

Transaction id T2105191116396008221444
UTR[protected]

Account number [protected]

Your Amazon.in Order #[protected]
Inbox

Amazon.in
Jun 14, 2021, 11:37 AM (4 days ago)
to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am Ashiq from Amazon Leadership Team. I'm writing to follow up on the telephonic conversation we had on Amazon.in.

I’m sorry that the pickup of the damaged item you have received has not been completed yet.

I have created a new pick up for tomorrow. I see that Amazon Transportation Services is the courier assigned to pick up the package. I’ve forwarded a request to the transportation team to complete the pickup as soon as possible.

In case if the pick up is not done tomorrow, You can expect the pickup to be completed in the next 24 to 72 hours.

As this issue got escalated to me, I've got in touch with the concerned team immediately and asked them to prioritize this escalation. Kindly consider this email as a confirmation that we are working on this issue and we would resolve it at the earliest.

Additionally to ensure that the issue gets closed, i will follow the issue closely and get back to you as per update on Friday 18th June 2021. Please wait for my call.

One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. We're working hard to provide a stress-free and convenient shopping experience at Amazon.in.

We truly didn't expect this would happen. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience.

You may check the status of your return here:
https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Ashi AH
Amazon.in

Dear Ashi, you promised me to resolve the issue, but its not solved so far

Your Amazon.in Order #[protected]
Inbox

Amazon.in
Jun 14, 2021, 11:37 AM (4 days ago)
to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am Ashiq from Amazon Leadership Team. I'm writing to follow up on the telephonic conversation we had on Amazon.in.

I’m sorry that the pickup of the damaged item you have received has not been completed yet.

I have created a new pick up for tomorrow. I see that Amazon Transportation Services is the courier assigned to pick up the package. I’ve forwarded a request to the transportation team to complete the pickup as soon as possible.

In case if the pick up is not done tomorrow, You can expect the pickup to be completed in the next 24 to 72 hours.

As this issue got escalated to me, I've got in touch with the concerned team immediately and asked them to prioritize this escalation. Kindly consider this email as a confirmation that we are working on this issue and we would resolve it at the earliest.

Additionally to ensure that the issue gets closed, i will follow the issue closely and get back to you as per update on Friday 18th June 2021. Please wait for my call.

One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. We're working hard to provide a stress-free and convenient shopping experience at Amazon.in.

We truly didn't expect this would happen. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience.

You may check the status of your return here:
https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Ashi AH
Amazon.in

My order id :

i raised complaint on 29th may 2021, it has not resolved so far.

Hello,

I am Ashiq from Amazon Leadership Team. I'm writing to follow up on the telephonic conversation we had on Amazon.in.

I’m sorry that the pickup of the damaged item you have received has not been completed yet.

I have created a new pick up for tomorrow. I see that Amazon Transportation Services is the courier assigned to pick up the package. I’ve forwarded a request to the transportation team to complete the pickup as soon as possible.

In case if the pick up is not done tomorrow, You can expect the pickup to be completed in the next 24 to 72 hours.

i raised n number of complaints regarding this nothing has happened .

I have return to mobile device I'm not Setsfyin this products please help me

Amazon delivered wrong product and after placing return, they are very rudely telling the return pick-up will be delayed due to non essential item.So why they delivered if it's non essential items.. double standard, hipocritic behavior from Amazon.My order number[protected]

Amazon ECOM courier service is very bad, They have 3 times made out for delivery but not delivered.

For the same issue I have raised complaints to your customer service but they are also useless. I have called him 8 times in 4 days. Everyone promised me that the product will be delivered tomorrow but all are lies.

Even your one of senior executive talked with delivery boy, delivery boy accepted to product in warehouse and they are made out for delivery on portal.

After every possible try, the product was not delivered and refund initiated.

I have been your prime member for the last 2 years, so what is the use of your prime membership?

I am going to expose you to all types of social media and consumer complaint websites, if i will not get any revert from you.

I had ordered a t shirt which RRN is 401238
Neither I got my order nor my refund

Placed an order through amazon and refunded that was accepted by amazon on 7th of Jun. But its almost 10 days and i didnt get it in my account. Amazon refund status showed refund issued.

Order#[protected]

Name Kirtika Sharma

Mail id: [protected]@gmail.com

order invoice attacthed

My name is Suraj Sao. I ordered realme buds 2 on 27th May 2021. Order no.[protected]. But the product I received was earphones from different company. The day I received the product, in the afternoon I called customer care and get informed about different product I have received and placed the return or replacement order and then pickup team comes and After checking the product on behalf of amazon pickup team, the item pickup team took the item which I received, but still I did not receive my item.When I talked to amazon customer care then I came to know that the product I returned is wrong on amazon.in. But when I returned the product to the pickup boy, I took the photos of the product. The product delivered to me I have returned the same product to amazon pickup team. Get it checked by higher authority and get my original realme buds 2 product delivered to me as soon as possible.

Name :- Suraj Sao
Date of incident :- 27/05/2021
Return my original product or refund it
Mobile no. [protected]
[protected]@Gmail.com

I have not received my refund yet in my bank account and its been two months they are saying they have given the refund I want to know the status of my refund.But bank is saying they have not get the refund.

Order id[protected]
Sohoms Ciss Ink Tank Kit Universal for All HP Printers & Inkjet Cartridges with Steel Clips & Ink Regulator Multi Color Ink Cartridge.Premium Quality Durable ABS Body

As i had buyed a product from amazon and i have to refunt it due to some reasons so my money has to be credited on 25 th march and after 3-4 days when i have not got my money so i called amazon then they told me that you have to call to your bank and then i called yo my bank that is bank of baroda then after 15 i havent got my payment so please solve my issue or else i will take legal action on them.

As per tracking record (Tracking ID : AW[protected]IN) product is out for delivery at 11.57 AM on 15th June. How then it is not delivered today ? Its already 33 hours over. Why now the expected date of delivery being mentioned as 17th June-19th June ? Why I am being asked to wait till 19th June, Sunday. How a customer being asked to wait for 96 hours from the date the product has been out for delivery ?

Ordered a Fusion5 4G Tablet (Tracking ID : AW[protected]IN) on 7th June. It was supposed to be delivered today by 9 PM. The product not yet delivered. Now expected date of delivery is mentioned as 17th - 19th June. Why so much delay.

I ordered a package and got a delayed delivery which is understandable due to Pandemic. But once I opened the package I saw that the package was already open. I still ignored it and later that day I realised on small item was missing. I reached customer support and asked them to send me a part which is missing instead they said they will be replacing the entire product. I said ok for that and told them that I have a marriage and there are restrictions in the city for commute due to Covid and so I asked them to inform me a day prior so that I can come home for replacment.For which they said we cannot call all our customers like that and they cannot(Agent Shivani from chat was arrogant here but I ignored). So I asked them if they can delivery it on a specific day and they said they can arrange it and cannot garaunty it. so, I traveled home to receive the delivery on 27th May'21 and I see that the package is being received next day and not that day. When I reached them to ask why it was delayed they were rude to me. Specially Gopi from escalation team spoke to me rudely. I lost my cool and scolded him and reaching here for help. They are taking my money to provide new product instead provide me used product and that to delayed delivery and a part missing and they are least bothered about my situation and to acknowledge and ask to wait till tomorrow. If this happens in the US or other country they would have refunded the amount and gifted the product to customer but because we are in India and they know Indian cannot do anything they are ignorent to me. I told them I am not asking for a refund or gift I have to go for a marriage and I am waiting here because of there fault and wanted them to delivery my product before 8 AM next Day(28th May'21) and they said they cannot Guaranty. I am a customer who is indirectly paying there salaries by buying products from them and they show there arrogance to me because they know that customer in India cannot do anything. I desperately want consumer helpline team to take this up and help me with the Compensation(RS:8052.11 Product Cost + Rs:1500/- My travel Charges + Rs:1000000/- for insulting me on call and chat, which totals to 109552.11/-) for this issue and show these Giant companies that Indian courts could and will take Stringent action on them. I copying the link below for Unboxing video to show that the product was opened before reaching me. https://photos.app.goo.gl/j1k1AXz8FRMNBPxY8

On the 7th of June I ordered a gift for my very close friend's birthday from Amazon In. It has to be there on the 13th of June. There was a delay but not any explanation. I contacted Amazon customer service and was assured it will reach on 15th of June. When it was not, I contacted again. The person whom I contacted left the chat without any explanation and there came another one who after reading what I wrote left the chat too without any explanation. there was the third one, who finally assured me the parcel will reach today. Today after a long wait I decided to contact them again and got to know it will reach on the 23rd of June...and after some time they told me it will be on the 21st! I am not an Indian citizen and do not know what is wrong in this country's service but I can say they are awful! I have already stopped using Indian Post service due to the same reasons. Now Amazon there does the same! And the customer support doesn't really know what to do to solve my problem but they constantly repeat sorry, we apologize...they are making a fool of themselves. Must be known that such things are absolutely not possible to happen in Europe and I do not know how to react. This is ridiculous! They do not give me any information but constantly repeat it is due to the Covid situation there. I do not know why the parcel is delayed and what is happening with it. They only offer me a refund but I do not need it, I simply want the gift to be delivered as today it's my friend's birthday. I have already sent two emails to their customer help, I got an automatically sent mail where they wrote that they will contact me within 6 hours. But till now not any reply. I simply want to know where my parcel is. Why is it delayed? When will it reach? What is wrong with services there and whom I can ask for help as I am not living in India but far from there? And if the situation there doesn't allow them to deliver orders, why do they get orders? How can they leave their customers without any explanation and to just lie to me that it will be there tomorrow? This tomorrow never ends! I am disgusted!

In silicon city, Rau Indore, the product does not deliver on time. Sometimes product auto reschedules on next day and mostly product delivery after 3 o'clock when the product already reached Indore 1 day before.