Amazon India Complaints & Reviews

Sir, i have booked a sanyo led tv on dated 07/06/2020 order no[protected] on amazon by making payment through net banking (Oriental bank of commerce bank, gorakhpur branch). As the delivery of the tv was rescheduled two times on my request it was returned back to the seller instead of delivering to me on sunday i. E 14/06/2020 as i requested to deliver it on 14th june 2020 i. E sunday. On returning back to the seller refund of rs 22/- was done as it was paid from amozon pay on 14/06/2020 balance rs 11477 which was paid by net banking has not been refunded by them. On making query by me they provided me refund reference number[protected] and said they have already issued refund but till date amount was not credited to my bank account.
I request you to please look into the matter, thanks.

Please refund the amount paid for the order numbers :
[protected]
[protected]
Dated 6th jul 2020.
Order cancelled as payment not received at amazon end due to
Technical error.
But amount deducted from my bank account (Rs 19798 dated 06/07/2020).
As per earlier mail from amazon, it should be done by 13th jul 2020 but
Nothing has been refunded yet.

I ordered few items from amzon india.

I used my international credit card from usa, and invoice address (Billing address) i mentioned india address as there is no option to enter usa address, my order is successful and order number generated.

But after one day.
I received email that i required to send credit card statement and billing address, i sent the required detail then i received another email that they could not able to verify the payment information unsuccessful,

And received another email

Our attempts to verify the billing address and card details for your order have been unsuccessful. Please arrange for the issuing bank of this card to send this information to our secure fax line:

- the billing name and address associated with the card
- the last 2 digits of the payment card

You can find our fax number on the amazon.in help page:
www.amazon.in/help/addressverification

And there is no help line number to reach them.

Could not expect these kind of issues and no help line and how to resolve guide lines from amazon india.

I ordered a book on amazon.. It got canceled and the refund was initiated on 8th july..
But i'd idnt got the refund and my account is in indian bank
Name:burugupalli sai srikar
Acc no:[protected]
I am attaching all the numbers sent by the amazon...
Plzz look into this and update me on this

On tue, jul 14, 2020, 8:49 am vg lakhs wrote:
Transaction - inquiry - p

On mon, jul 13, 2020, 9:34 pm amazon.in wrote:
Hello,

This is to confirm that refund for amount 5249.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 192574

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in

Thank you for your inquiry. Did i solve your problem?

If yes, please click here:
http://www.amazon.in/gp/help/survey?p=A2GOBRHTF2OR8Q&k=hy

If no, please click here:
http://www.amazon.in/gp/help/survey?p=A2GOBRHTF2OR8Q&k=hn

Warmest regards,
Nandhini
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
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Dear sir/madam,
This is to bring to your knowledge that i had done online shopping at amazon on 23rdmay2020 of rs1121.66. Purchased 2 books of rs 572.66+rs 549 out of which amazon cancelled the second book and initiated refund on 5thjune2020 but till date i haven't received the amount. Amazon has also not provided the refund reference number so that i can contact bank for help. My reference number for the transaction of rs1121.66 is[protected]. Regarding this i had complained to amazon twice but all in vein.
Please look into the issue and try to solve as soon as possible.

Thanks & regards,
Amardeep ghosh
[protected]

I payment mseb electrical bill 30 jun 2020 and order cancelled amazon refund cancelled order payment 2nd july 2020 but not credit in my account i contact custermer care two times but not my satisfaction so my payment 1780+1420=3200 immediately credit my account

I have placed an order for the book "murder in the crooked house" by soji shimada on 20/06/2020 and paid an amount of rs.271/-. As i have not received the parcel, i have sent a message through message center availble in amazon site on 04/07/2020 but till now neither i received any reply nor the parcel. I want to cancel the order and refund the amount paid. But i have not find any option to cancel the order and refund.
So please arrange to cancel the order and refund the amount paid by me.

I ordered redmi note 9 pro (Aurora blue, 4gb ram, 64gb storage) - latest snapdragon 720g & gorilla glass 5 protection. From amazon.in on june 30th 2020 and paid 1398/- rupees. My ordere no:[protected]. They promised to deliver the product on 2nd of july 2020. They delivered the package to me on 2nd july at 13:12 pm. I find the package little lighter on weight and the delivery guy came keep asking delivery confirmation otp (One time password) which was provided by amazon for secure delivery. Also a package was little torn on side. So i took video while unpacking the and i was shocked that phone was missing from the package. I immediately called amazon customer care team and informed what i found. I said i want to share the video i took while unpacking but they said no need of video we'll get back to you after five days. They assured me that they will get resolution for this issue with in 5 days. So i trusted them thinking they will take care of it properly. On 2nd day after giving complain to amazon customer care one of their associate from special team called me and inquired about the issue i faced. On third day another associate from delivery team called and asked me did the box come empty. I said it has a charger and a cable and phone was missing from it. He end the call after that. I hear no one from amazon after that. On sixth day i drop a mail to amazon at "[protected]@amazon.in" stating "i hope you have completed your investigation and have positive resolution for me."
They replied me in the following manner

Hello,

Thanks for writing to us.

We've confirmed the redmi note 9 pro (Aurora blue, 4gb ram, 64gb storage) from order #[protected] was in the box. The carrier delivered the intact box to you. The driver did not note any evidence of the package being tampered.

Therefore, we will not be refunding or replacing this item. You can view our conditions o[censored]se here:

www.amazon.in/conditionsofuse

Your understanding is appreciated.

Sincerely,

Account specialist
Amazon.in.

I thought they taken my issue lightly so i contacted them again with video o[censored]npacking the package they sent. They replied me in this manner again

Hello,

As informed earlier, your request for a refund on this order has been denied:

#[protected]

We are unable to issue a refund or replacement for this order because our records show the order was complete and in proper condition when it left our fulfillment center.in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Since your account has been closed we will no longer be able to issue further refunds or accept further returns.

Unfortunately, we are unable to provide any further information regarding this situation. Further correspondence about the same may not be answered.

Thank you for your understanding.

Regards,
Account specialist
Amazon.in

Now my account blocked and they refused to raise refund or replacement. They say its the final decision from them. Even after sharing the video o[censored]npacking they are not understanding my problem

I have returned my detected earbuds, all process has been don and more than 7 day is passes and still not got my refund.

There is a serious bug in amazon application.

Please find the issue i faced,

1. I ordered 7 items and the payment got declined due to you issue
2. Again i did the payment and it succeeded
3. I got a mail that your order is placed with order i'd for all 7 items
4. Suddenly i got a mail that your order failed due to payment declined the next day
5. I called amazon customer care and they said that the payment was declined, i got the order i'd and amount got deducted for all 7 items collectively 3700rs. Don't know how it got rejected for one item alone of 860.

If i have not called them, i wouldn't have got my money reversed. I order lot of items every month, not sure whether something like this happened before.

I request everyone to check their order once thoroughly

My payment refund is from amazon. Refund reference no[protected]. Amazon already released the refund to my account, the bank not enter the amount rs599

I had placed order of 2 centrum silver men 50+, 200-count bottle ordered on 25-dec-2019. I had to go on 3 rd january overseas and i paid 500 rs. Extra for faster delivery.
I had contacted seller through amazon app on 1/1/2020 that i am leaving on 3 rd january please deliver the order. There is no reply from seller.
I spent lot of time chatting with amazon customer care. First they promised refund in amazon pay balance. But i didn’t receive anything and only promises.
As per recent chat they are saying to contact seller and seller is not responding.
Below is my order details:
Order date: 25-dec-2019
Order #[protected]
Order total: 5, 000.00 (2 items)

To,
The chief branch manager
State bank of india
Hissar Mandi Branch

Subject: charge dispute "refund not processed by the bank"

Dear sir

A refund of 431 and 379 rupees was successfully processed on 04 and 06 July, 2020 to my account. This amount should have been credited to my sbi by now, but i have not received the refund till now.

I have called the state bank of india customer service many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I have done 2 transaction of same amount of rs.1699/- each on same date on 10/07/20. Payment deducted from my account but order not booked. I checked it with my bank but they are telling that both the transaction of rs.1699/- each was done successfully.
Transaction ref no. Are[protected] &[protected] on dated 10th july 2020, amount - rs.1699/- & rs.1699/- respectively.
Also i got the message from from that payment successful on billdkamazonseller se.
Kindly resolve the issue at the earliest.
Thanks & regards
My email id - [protected]@yahoo.co.in
Mobile - [protected]
Ajay kumar upadhyay

Order no[protected] was cancelled and no refund has been made till date.
Upon contacting customer service they provided me with a rrn and advised me to contact the bank. Upon contacting bank they said no such refunds were made by amazon india and did not acknowledge rrn provided by amazon, instead asked me to provide utr no which again amazon failed to provide.
Felt cheated by amazon india
Kindly refund back the amount i had paid for the order at the earliest.

Abhijit choudhary

Amazon refunded my money of 3rd of july and also provided refund refrence number buwqg9od0000kbs3xba9. As per bank timeline 5 working days has been past but my refund is not reflected in my bank account. So please lokking to this.

0n 09/07/2020 i tried to amazon load money through upi but it failed and also deduct 500 rs in my bank account. So sir i want my 500 rs in my bank account!!! Plz help me and resolve this problem very soon!! In below some screenshot i sent so plzz help me sir!!

I order a phone from amazon and return it because of some issue but i didn't get refund amazon says we iniated the refund but its not showing in my bank account

I ordered this phone from amazon but due to some reason i return it. Amazon says that we initiated the refund but is not reflected in my bank account here is the refence no. Thta provided me by amazon (Igaiwxjww9)