Amazon India Complaints & Reviews

I have take a phone Redmi note 9 pro and 1000 was Cashback but not coming Cashback.

Hi,

Please provide update of my complaint ID:2616462 as soon as possible. I am not getting any update from your end.

I recently made an order twice and all my amount got deducted but the order didn't take place i don't know this happens everytime with amazon only but htis time if i don't receive my whole money back by yesterday then i'll definitely file a complaint against you people. I tried doing everything but the order didn't take place rather on top of that my amount got deducted twice.

Me tridip chowdhury from india assam orderd a solid sf 720 satellite meter 4th may 15th may delivery date but not get it & i inform customers care they told they don't know where is product & may be deley for 20th may what kind of service of amazone very eresponcible poor service when i ordered product that time everything was ok but delivery time sir its a pendamic situation we don't know where is your order this kind of excuse very bad experience worst poor eresponcible service by amazone so i want strict action my details is uploded here

My name is Ben Creekmore

I did not sign up for Amazon Prime*WF1B75AQ3 and I want a refund of $14.08 x 9 months = $126.72 back to my Visa credit card.

Hello

I am writing this mail to give a summarized idea about the problem i am facing in getting back my refund of rs. 52000 (Approx) from amazon india.

Order placed: august 10, 2019
Order number:[protected]
Order amount: rs.52, 440.00
Seller : coolwindz
Item ordered: lg 2 ton 3 star inverter split ac (Copper, js-q24auxa1, white)
Delivery date: aug 12, 2019
Item shipped by seller: lg 2 ton 3 star inverter split ac (Copper, ks-q24enxa, white)

Product delivered: aug 12, 2019
Installation technician from the company came on: aug 20, 2019

Installation guy confirmed that the ac model is different from what was ordered.

A call was made to the seller to inform that the ac model he has sent is different from what was ordered. The model sent by the seller had a lower price than the ac i ordered. The seller was informed about this and he tried to convince me to take this item as he does not have the ac model ordered. He admitted on the call that he sent the different model on purpose and this was not by mistake.in the call, i told him that i want the ac model i ordered and not the one he sent me. And then, it was finalized that the seller will pick up the wrong product from my place and a refund will be issued from his side after he receives the product back.

A few days after, my amazon app showed that refund will be credited to your account after seller approves the refund. Seller approved the refund and still, nothing happened for a week or 10 days.

A formal request of the refund was made on sep 15 (Via calling) after waiting for 10 days. And after calling multiple times, the request was denied by amazon on oct 25.

After that, a long cycle of calling amazon regularly began and on every call, i was told to wait for 24-48 hrs saying that the escalation team will contact you in 24-48 hrs. (I have attached screenshots of the mails sent by amazon representative to wait for 24-48 hrs on multiple occasions)

And that never happened. As of now, if checked in the system, i have made more than 45 calls to amazon regarding the same issue.
I have mailed many times to amazon regarding the same issue. I have tried to raise the issue on twitter and facebook too but the issue has still not been sorted by amazon.

Following are the screenshots i have with me :

(1) order details

(2) different ac model sent by the seller

(3) first mail regarding the issue sent to amazon after multiple calls. (Aug 20, 2019)

(4) amazon reply mail from large appliance team on aug 21, 2019

(5) reply to amazon with pictures of wrong product delivered - aug 22, 2019

(6) email sent to the seller - aug 23, 2019

(7) reply from the seller - mentioning that they will contact me in 24 hrs - aug 23, 2019

(8) the seller accepted to pick up the product - aug 23, 2019

(9) seller initiated the refund - mail on sep 14, 2019

(10) claim filed - sep 17, 2019

(11) claim closed by amazon saying that refund has been received

(12) shipping information required mail: sep 22, 2019

(13) claim denied by amazon - sep 25, 2019

(14) shipping information required mail - sep 28, 2019

(15) my reply to shipping information mail - sep 28 (Despite calling amazon multiple times)

(16) claim filed - oct 10, 2019

(17) claim closed by amazon saying that refund has been received - oct 10, 2019

(18) claim denied by amazon - oct 10, 2019

(19) refund denied by amazon - oct 25, 2019

(20) amazon mail asking to wait for some time - oct 22, 2019 (After my repeated calls to customer care)

(21) amazon mail asking to wait for some time customer executive relations team is already handling the issue - oct 31, 2019

(23) amazon mail mentioning to wait for some more time - nov 4 2019

(24) amazon mail mentioning to wait as buyer guarantee team is already handling the issue - nov 29 2019

(25) mail sent to the seller once again - dec 4, 2019

(26) amazon mail mentioning to wait for some more time - dec 12 2019

(27) amazon mail mentioning to wait for some more time again - dec 15 2019

(28) amazon mail mentioning that issue has been escalated for guaranteed investigation assurance and amazon will contact you in 24 hrs with resolution - jan 7, 2020

(29) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - jan 9, 2020

(30) my reply to jan 9, 2020 mail from amazon

(31) amazon mail mentioning that issue has been escalated tor guaranteed investigation team and amazon will contact you in 24 hrs with resolution - jan 11, 2020

(32) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - jan 21, 2020 - part 1

(33) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - jan 21, 2020 - part 2

(34) amazon mail mentioning to wait for some more time - jan 21, 2020

(35) repeated mails regarding shipment details feb 5, 2020 (Again back to square one)

(36) my reply regarding shipment details mail - feb 5, 2020

(37) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - feb 29, 2020

(38) current status of the order on my amazon account - refunded.

I am unable to attach all the images, i have attached till 27. I can email all the images at once on your official email id.

I have been calling amazon again and again but still no resolution.
My last call to amazon was today 15th may 2019 at around 2 pm. And again same response, someone from ecr team will call you and wait for 24-48 hrs. When i ask them no calls have been made to me for the last 5 months. And the same has been happening again and again. And i asked them what if no one calls, and customer representative has no answer as usual.

Please help me in getting my money back from amazon and they should also pay for harassing the customer.

Thanks

Sumit chawla
[protected]
Delhi, india

On 8th may i had place order mask as per the specification and details given by the a amazon india but while receiving, i got another cheap quality and different design mask. All full payment was furnished at the time of booking through online basis.
Attached all photos
Couldn't load another photo
Let me know your mail i'd and would send the same

I order an amazon item on 11-05-20 they shipped on 12-05-20 from bhiwandi maharashtra and the next day it arrive on bhiwandi maharashtra on 13-05-20 and left again the same place on 14-05-20. I have contact the customer service and asked them to help me contact the seller but they refuse to do so instead they tell me we don't have the seller contact detail nor their email. The first customer service i contact ignore and end the chat is that how they were trained to deal with their customer

I ordered products but Amazon India has not dispatched it yet...why please help

My refund amount is not received by account

On my bank statement charge for $14.22 Amazon prime *y17ye9e23 amzn.com/billwa

I have 2 credit cards.

I noticed i was billed for amazon prime $14.09 on each card for amazon prime.

Due to double billing i called the credit card and had amazon prime which had been paid for 3 months challenged. As a result the card was cancelled, i had to wait for a new credit card before i had to call vendors who receive automatic payments from that long standing credit card with my new credit card number.

Now i notice on my second credit card i have 3 charges for amazon prime in a one week spand for $14.09 on may 7, may 9 and may 14, 2020. What's up?

Why is amazon prime now triple billing?

I purchased a product on 5th of this month using my canara bank debit card same was not received i asked them for refund as per their confirmation refund was initiated 08/05/2020. Maximum time frame was 5 days. Still it was not reflected in my account they had provided the refund reference number - 74332740129012888328073
I had contacted your customer service number but there is no proper response.
Please kindly send me the update of my refund.

Order date : 18-mar-2020
Order #[protected]
In which items are
1. Mee mee baby bather (Foldable and spacious, white)
2. Pampers active baby diapers, new born, 72 count.
The above mentioned details are the order which i had place on 18th of march, even after a continuous follow up with the customer care service amazon people are failed to deliver the 2nd item which falls under an essential items. It’s going to 3months by this 18th, i really don’t understand why amazon guys are so careless and if they can’t keep up their promises that they will deliver the essential items why should they take orders. The fact now is my baby is no more new born, she is going to be 3months old and i am not in requirement of those diapers hence need a justification from a concern team to address on this issue.

Note : i’ll definitely let those diapers on fire and post a video of it for the reference since it’s of no use.

Sir,
I have ordered a mobile in amazon on 21.03.2020 worth rupees.34999 only and the order was cancelled on 23.03.2020 and at the same day amazon has refunded the money to my indian bank savings account: [protected] and provided the reference number:30005400840081155370529... But till today the amount is not reflected to my indian bank account... I have already made a complaint in my branch but there is no reply and no action taken from indian bank... So i kindly request you to make the transaction properly to my account.

I am surprise to seen my credit card statement from 19/08/2019 to 19/04/2020 total 8 fraud transactions by amazon prime for about 930 indian rupees every month (For details refer below)*.

I am sure and confident that not purchase anything anywhere from amazon prime using my sbi card then what type of transaction /deduction happen by amazon from my credit card every month really not understand.

Request to resolve this issue on priority and give my total money about 7475.68 rupees back.

I am not expecting such type of fraud from amazon such big organization, do the needful and resolve it as early as possible.

*details transaction details on my credit card: [protected]

Date transaction details amt deducted credit card
1 [protected] amazon prime amzn.com/bill wa 929.03
2 [protected] amazon prime amzn.com/bill wa 927.39
3 [protected] amazon prime amzn.com/bill wa 926.36
4 [protected] amazon prime amzn.com/bill wa 935.45
5 [protected] amazon prime*sx6oj3w13 amzn.com/bill wa 925.03
6 [protected] amazon prime*xy6v40g43 amzn.com/bill wa 923.95
7 [protected] amazon prime*yr4nc2i73 amzn.com/bill wa 930.12
8 [protected] amazon prime*3n1dg6fh3 amzn.com/bill wa 978.35

Ajit mulik
[protected]

Amazon account name: manikanta
My mail: [protected]@gmail.com
My account is not working from last 4months.. I call daily & mails do to the company but no one help to me
Recharge option also not working my wallet balance is left in the account unable to use that balance too...
I call from last 3 month onwards regularly but team says wait for 24-48 hours after i call again 48 hours.. Another agent says another 48 hours but still not solved... Extend only but not solved
I request to please take action on the company

Wrong drone deliver then return to shop but not received.

Shreyas parmar
12:42 pm (0 minutes ago)
To primary

Dated:13.5.2020 urgent
Sir, i had order dated 22nd december 2019. For hx ve 750 drone but instead got a faulty hx 770 drone and is in not flying condition. So i have informed the amazon customer care the concerned official advised me to return to their pick up person, when the amazon pick up persons came and said that the no of toys is not match so they sorry to pick up the faulty item of toys deliver by amazon.
Now on advised of such horrible situation create due to faulty and wrong item deliver even though i have paid the amount honestly and timely.
On advise of amazon customer care, i have sent the above faulty item to shop 360
022, venkata n, chennai tamil nadu 600017 in as print out given from your amazon side. But the above shop not received the toys and not mentioned for any reason for deny to accept.

Due to the above situation. I customer of amazon and the above shop cheated of rs.1025 and courier charged which was not received by shop no 360 of chennai.
This is the electronics mail which is treated as notice and if no any positive action taken then i will publish the same in news media for the wide interest of public so they can avoid such transaction and prime minister of india give priority to indian local item instead of such outsider agency so i will show such example.
Your customer
Shreyaskumar parmar
[protected] (Which is registred on amazon indian side.)

Without information product return

A refund from amazon.in of rs.358 of which refund reference # 7bjxc7yk0000k78n07pi dt.06/05/2020 to mahadev chandra nath, 73/a, kshetra mitra lane. Salkia. Howrah-711106 (Mob.[protected]) having sb a/c no.[protected] has not been processed till today. This payment to amazon was made by me online via rupay debit card no. 6521xxxxxxxx3028 of dena bank and hence this refund.
Please, process the refund as early as possible.