Amazon India Complaints & Reviews

I have no received refund from amazon. The e mail i have received from amazon is as follows. I have tried to get solution from customer care but i did not get refund till now. Amazon is telling me to contact bank and lodge a complain there with reference to authorization code and as them to credit this amount to my sb account no [protected].

I ordered mi cordless waterproof trimmer but received a different brand item.
So i raised a return request in amazon's.
But my return cancel in many times.
So i am very disappointed for amazon's services.
I regularly attached with amazon.
But i never didn't faced like that's problem.
I kindly request plz solved my problem as soon as possible.

I had a ordered in lapcare laptop battery.. So
I did order 5 may 2020. And delivery date 18may 2020. But they did not even ask and cancel my order...
He told that out of stock this product.
But i ordered for the first time. Then the product is available..
And delivery date is 18 may.
My mobile number is [protected].

Refund Reference 393952

Refund not porese.
DATE: 8.05.2020

My refund was done by Amazone on 17 march which should have arrived by 22 march, Which has not yet come to my account.

Today morning around 10:15 am an amazon delivery boy named robin pramanik peeped through my door although i haven't ordered anything. He had someone's else's parcel. Even after telling him that person does not stay in our building, he didn't leave. Throughout he was peeping through the door and curtain. This was very humiliating and disgraceful for a lady.

I came to know his name after asking my colleagues from next building. I have already informed concerned authorities of college of medicine and jnm hospital, where i am attached.

The person behaved very rudely. He is not guilty of what he has done. This kind of persons are not only invaders of privacy but also threat to women.

Kindly look into this matter.

Snehal khot from mumbai

I would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 16th april 2020....

I have take a phone Redmi note 9 pro and 1000 was Cashback but not coming Cashback.

Hi,

Please provide update of my complaint ID:2616462 as soon as possible. I am not getting any update from your end.

I recently made an order twice and all my amount got deducted but the order didn't take place i don't know this happens everytime with amazon only but htis time if i don't receive my whole money back by yesterday then i'll definitely file a complaint against you people. I tried doing everything but the order didn't take place rather on top of that my amount got deducted twice.

Me tridip chowdhury from india assam orderd a solid sf 720 satellite meter 4th may 15th may delivery date but not get it & i inform customers care they told they don't know where is product & may be deley for 20th may what kind of service of amazone very eresponcible poor service when i ordered product that time everything was ok but delivery time sir its a pendamic situation we don't know where is your order this kind of excuse very bad experience worst poor eresponcible service by amazone so i want strict action my details is uploded here

My name is Ben Creekmore

I did not sign up for Amazon Prime*WF1B75AQ3 and I want a refund of $14.08 x 9 months = $126.72 back to my Visa credit card.

Hello

I am writing this mail to give a summarized idea about the problem i am facing in getting back my refund of rs. 52000 (Approx) from amazon india.

Order placed: august 10, 2019
Order number:[protected]
Order amount: rs.52, 440.00
Seller : coolwindz
Item ordered: lg 2 ton 3 star inverter split ac (Copper, js-q24auxa1, white)
Delivery date: aug 12, 2019
Item shipped by seller: lg 2 ton 3 star inverter split ac (Copper, ks-q24enxa, white)

Product delivered: aug 12, 2019
Installation technician from the company came on: aug 20, 2019

Installation guy confirmed that the ac model is different from what was ordered.

A call was made to the seller to inform that the ac model he has sent is different from what was ordered. The model sent by the seller had a lower price than the ac i ordered. The seller was informed about this and he tried to convince me to take this item as he does not have the ac model ordered. He admitted on the call that he sent the different model on purpose and this was not by mistake.in the call, i told him that i want the ac model i ordered and not the one he sent me. And then, it was finalized that the seller will pick up the wrong product from my place and a refund will be issued from his side after he receives the product back.

A few days after, my amazon app showed that refund will be credited to your account after seller approves the refund. Seller approved the refund and still, nothing happened for a week or 10 days.

A formal request of the refund was made on sep 15 (Via calling) after waiting for 10 days. And after calling multiple times, the request was denied by amazon on oct 25.

After that, a long cycle of calling amazon regularly began and on every call, i was told to wait for 24-48 hrs saying that the escalation team will contact you in 24-48 hrs. (I have attached screenshots of the mails sent by amazon representative to wait for 24-48 hrs on multiple occasions)

And that never happened. As of now, if checked in the system, i have made more than 45 calls to amazon regarding the same issue.
I have mailed many times to amazon regarding the same issue. I have tried to raise the issue on twitter and facebook too but the issue has still not been sorted by amazon.

Following are the screenshots i have with me :

(1) order details

(2) different ac model sent by the seller

(3) first mail regarding the issue sent to amazon after multiple calls. (Aug 20, 2019)

(4) amazon reply mail from large appliance team on aug 21, 2019

(5) reply to amazon with pictures of wrong product delivered - aug 22, 2019

(6) email sent to the seller - aug 23, 2019

(7) reply from the seller - mentioning that they will contact me in 24 hrs - aug 23, 2019

(8) the seller accepted to pick up the product - aug 23, 2019

(9) seller initiated the refund - mail on sep 14, 2019

(10) claim filed - sep 17, 2019

(11) claim closed by amazon saying that refund has been received

(12) shipping information required mail: sep 22, 2019

(13) claim denied by amazon - sep 25, 2019

(14) shipping information required mail - sep 28, 2019

(15) my reply to shipping information mail - sep 28 (Despite calling amazon multiple times)

(16) claim filed - oct 10, 2019

(17) claim closed by amazon saying that refund has been received - oct 10, 2019

(18) claim denied by amazon - oct 10, 2019

(19) refund denied by amazon - oct 25, 2019

(20) amazon mail asking to wait for some time - oct 22, 2019 (After my repeated calls to customer care)

(21) amazon mail asking to wait for some time customer executive relations team is already handling the issue - oct 31, 2019

(23) amazon mail mentioning to wait for some more time - nov 4 2019

(24) amazon mail mentioning to wait as buyer guarantee team is already handling the issue - nov 29 2019

(25) mail sent to the seller once again - dec 4, 2019

(26) amazon mail mentioning to wait for some more time - dec 12 2019

(27) amazon mail mentioning to wait for some more time again - dec 15 2019

(28) amazon mail mentioning that issue has been escalated for guaranteed investigation assurance and amazon will contact you in 24 hrs with resolution - jan 7, 2020

(29) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - jan 9, 2020

(30) my reply to jan 9, 2020 mail from amazon

(31) amazon mail mentioning that issue has been escalated tor guaranteed investigation team and amazon will contact you in 24 hrs with resolution - jan 11, 2020

(32) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - jan 21, 2020 - part 1

(33) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - jan 21, 2020 - part 2

(34) amazon mail mentioning to wait for some more time - jan 21, 2020

(35) repeated mails regarding shipment details feb 5, 2020 (Again back to square one)

(36) my reply regarding shipment details mail - feb 5, 2020

(37) amazon mail mentioning the issue has been escalated to the highest authority and to wait for 24 hrs again - feb 29, 2020

(38) current status of the order on my amazon account - refunded.

I am unable to attach all the images, i have attached till 27. I can email all the images at once on your official email id.

I have been calling amazon again and again but still no resolution.
My last call to amazon was today 15th may 2019 at around 2 pm. And again same response, someone from ecr team will call you and wait for 24-48 hrs. When i ask them no calls have been made to me for the last 5 months. And the same has been happening again and again. And i asked them what if no one calls, and customer representative has no answer as usual.

Please help me in getting my money back from amazon and they should also pay for harassing the customer.

Thanks

Sumit chawla
[protected]
Delhi, india

On 8th may i had place order mask as per the specification and details given by the a amazon india but while receiving, i got another cheap quality and different design mask. All full payment was furnished at the time of booking through online basis.
Attached all photos
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Let me know your mail i'd and would send the same

I order an amazon item on 11-05-20 they shipped on 12-05-20 from bhiwandi maharashtra and the next day it arrive on bhiwandi maharashtra on 13-05-20 and left again the same place on 14-05-20. I have contact the customer service and asked them to help me contact the seller but they refuse to do so instead they tell me we don't have the seller contact detail nor their email. The first customer service i contact ignore and end the chat is that how they were trained to deal with their customer

I ordered products but Amazon India has not dispatched it yet...why please help

My refund amount is not received by account

On my bank statement charge for $14.22 Amazon prime *y17ye9e23 amzn.com/billwa

I have 2 credit cards.

I noticed i was billed for amazon prime $14.09 on each card for amazon prime.

Due to double billing i called the credit card and had amazon prime which had been paid for 3 months challenged. As a result the card was cancelled, i had to wait for a new credit card before i had to call vendors who receive automatic payments from that long standing credit card with my new credit card number.

Now i notice on my second credit card i have 3 charges for amazon prime in a one week spand for $14.09 on may 7, may 9 and may 14, 2020. What's up?

Why is amazon prime now triple billing?

I purchased a product on 5th of this month using my canara bank debit card same was not received i asked them for refund as per their confirmation refund was initiated 08/05/2020. Maximum time frame was 5 days. Still it was not reflected in my account they had provided the refund reference number - 74332740129012888328073
I had contacted your customer service number but there is no proper response.
Please kindly send me the update of my refund.