Amazon India Complaints & Reviews

I have purchase redmi note 8 neprtune blue 4 gb ram & 64 gb storage on 17th dec 2019 12.44 pm using icici credit cards xxx2003 from amazon prime (Mobiel no. [protected] email id [protected]@gmail.com). But still product is not received.in amazon portal it was wrongly showing it is deleived on 18th dec 2019. As i called to customer care 1st there ask me to wait to 24 hrs time but when i called again they told me to wait for another 5 days to reslove. I lost trust with back end team. Please help us with this my
Order id[protected]

Thanks
Chethan kumar bv
[protected]

Hi team,

My self mukesh, i ordered a watch from amazon and choosen online payment and paid before the delivery, however when the amazon delivery associate came to deliver and asked for the payment, at that time, i was not at home, and paid by family member second time, and without sharing any pin asking signature, he did him self and went out, so requesting amazon to refund one of the payment.
Order #[protected]

Amazon used to be a trusted service. Not anymore. With all these crazy sales and offers their service has gone down and level of harassment has gone up.

I ordered a phone which was supposed to be delivered on 9th of December 2019. On the day of delivery, even by evening 6, I had no intimation from the delivery guy. So, I tried calling at the number sent to me by SMS multiple times. No response. By 6.30 I got a message that my order has been delivered. I was clueless to whom it was delivered. I called up the customer care and complained on the spot. They told they will get it delivered by 11th December. When I called up on 11th December, I was told they have a concerned team who are investigating the matter. They need 5 working days.
On 17th I called again and the customer care executive lady was so rude and blaming that they tried to call me but I didn't pick the call. I never got any call at all from amazon. Then she was like their so called 'investigative' team will get back. I requested to them both the times I called to atleast cancel the order. But they wouldn't.
Today it is 19th. No calls from the customer care.No resolution. No way to escalate the complaint. No product delivered. No cancellation and refund.

I had ordered a shoe rack over Amazon early this month.

Order#[protected]

It was delivered on the 10th of December and it was mentioned that the Assembly service will be provided free of service.

It has been scheduled 3-4 times now and no one has contacted me yet.
Today morning It had a call with Amazon customer support where i complained again for this issue. I am being told that this is an issue from the vendor side and nothing can be done about it. Then i was assured that it will be done today which again has turned out to be a lie. How many times would you want a customer to get cheated?

I ordered on Amazon and not with a vendor. That was under the assumption that an international company like Amazon would take accountability and do an end to end service. But till now no one seems to care.

I am now left with no choice other than return the item. But now even that I am not being allowed.

I have been ordered items by adding them to the cart.. Worth rs...
305
295
144
165
210. Which sum of as 1119=00 rs

I made card payment too. But it was
1179=00 the deducted amount..
Why?? Can you please clear me.
As if there should be a free delivery on 499 and more. Why you should deducted my amount extra...
And kindly check you contact numbers on web sites. Which is not in working.
Bad impression on amazon service..

My name is bal krishan pandey. My order number is[protected]) which was order on 3 december 2019 and order delevered on 4 december 2019.
But when the box opened there was no charger in box.
I the complained to amazon customer care.
They arrange the return pickup.
But the return pickup cancel automatically on the date of return pickup. After that i have complained 6-7 to amazon customer care but always amazon customer care said next time 100% successfully pickup will be done.
I also complained to senior management team of amazon by mail they also said that your problem solve and return pickup successfully will be done next time.
But always return pickup is cancelled automatically.
And the amazon pickup agent not come to home address and they not call to me.
And the amazon pickup agent number always dial the number does not ringing.
I didn't expect it from amazon.
Please i request to solve my problem.

Hai
Am a loyal amazon customer from so many years and unfortunately i have suffered a lot from one of the product they sell. I have ordered whisper ultra on nov 23 and had to use it today within couple hours i got rashes r the whole area is swollen and skin is peeling off on its own and am unable to walk as its burning, i have2 small kids one is 10 months and other is 5 how do u expect me to carry on with the work in such agony. I tried to raise the complain but the customer service person put me on hold for like 22 min and then disconnected. I had to call again and speak the matter with the authorities. I i have been using whisper from past 20yrs and didn't have any problem but the product i received this time is cheap and not original. Who is responsible for this fiasco.

I got the refund from amazon for my order but the refund is not showing in my
Bank account the total amount is 1090 rsi got frustrated by this issue.. On 15 nov i order sunflower oil 5 ltr 2 can from amazon and i got damage item then amazon give me refund for it then after 7 days i doesn't got the money so i call amazon the amazon tell me to call bank and provide refrel no to bank then i call bank and bank is saying me wait 14 days ok then i wait for 14 days but after 14 days i still not got the money so i call amazon again they tell me to fill up the form so i complaing heree please help me and give me my money as soon as possible

I bought a pair of adidas shoes from amazon.in it have a warranty claim of three months but after a month when i started to claim its warranty adidas said that amazon is know the authorised seller of adidas so i contacted amazon it's been 3 months since i am contacting amazon everyday but they refuse to do anything
Contacting them regularly still they can't do anything and now even i can't call them they have just blocked my number 3 months isn't easy its more than 90 days

I have received a philips trimmer on 27/07/2019 and some issues with trimmer so i go to philips customer care then thay told me that this product is duplicate and philps customer care told me that this is not our product so what i have to do ? Please solve this problem otherwise i will help cosumer care and say that amazon selling a duplicate product

I received whey protein. When i open its bad smell just like rotten. And many insects. I want to replace or return but company says first you should ask the company which make this product. Company can't help. And company not pic up the product. Product was disgusting. Intense beginer whey protein not good condition. Please do what you can. I request you

I returned 3 items of the same order on 22nd October because one of the pearl was broken and when I asked for the return receipt, the guy said that they dont give receipt but I will get a message for return received within few minutes. After 5-10 minutes I got the message that my return pickup has been cancelled. I called amazon customer care right away and the Cce told me that once I have returned the item, they will handle it and that message can be a technicle issue.
So he assured me that amazon will take care of this now and I will definitely get the refund. I didnt get my refund till Today, 18th December, inspite of making unlimited calls. This is a fraud. We as customers trust Amazon and its not our fault if your courier guys cheat and are thief. I need my money back.

I order
[protected]

Vivo v17 (Glacier ice, 8gb ram, 128gb storage) with no cost emi/additional exchange offers

I order above handset with exchange offer with amazon at the time of acceptance they denied to accept mine handset there was minute dent on the right side of the body of handset and mine phone was perfectly working and not broken from anywhere
There are making fraud of people as per policy of amazon they required brand new second hand handset so that take from customer at the very lower rate and refurbished them sale them again at very higher rate on amazon, they are making fool of customer by this they wont take too old handset they will take out some issue while returning / they wont expect it
You can check most of the customer will find this issue and complaint
They are using your imei number also while returning we have enter imei number this is the unique code by which they can do anything or any fraud
Government should also interfere into it, it can misused also
Very smart move by amazon stop doing fraud.

I have ordered AHA style airpods hooks but got delidigi which are fake products and i requested for the replacement then after 3 days i got again the same delidigi products when i have payed for the genuine accessories then y Amazon is not understanding why the fake product is being shipped again even after i requested to the customer care i want my money back and want to be compensated for wasting my time

Firstly i ordered rigo women's bodycon dress from amazon and payment done by google pay. After 1 day i cancelled my order and the order date was 17/11/2019 and cancelled date is 18/11/2019. After that amazon did not show any cancelled order or refund status. 1month is completed till my refund is not credited in my account.

I am trying to cancel this account
This is crap. you take money out every month from my account then tell me my e mail is not registered what a rip off!!! I want to cancel this card you are taking my money from!! Please stop taking my money. I am not ordering anything anymore!!

My name is samir jana email id is [protected]@gmail.com which is registered with amazon.in. My amazon.in account is locked. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong
I have also provide all the details to amazon.in by mail and fax but still my account is locked.

I am being harassed by amazon as they are saying I have duplicate accounts. Also not providing cashback and blocked amazon account several times then unblocked them.

We are family members of 5 so we have following 5 individual amazon account.

[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com

Not providing cashback in [protected]@gmail.com for niki txn.

We can't create new amazon account as we already provided our valid govt I'd in amazon.Also amazon is not giving valid reason for imposing limitation in amazon accounts. Need permanent resolution for all 5 amazon accounts.

1 side saying not eligible for cashback other side adding 35 rs cashback in [protected]@gmail.com for magic pin transaction. I need permanent solution as they hided offers from amazon account.

Hi today ur delivery boy ringed the bell of my flat and i open the door and told him that bhai i don't want it i already received the package which i ordered from another account, he got angry and started shouting at me my neighbor also saw his rude and unacceptable behaviour for which he has to pay for it. I was surprised by his behavior and attitude like a road chap he was talking to me. Is he can compul me to buy the product if i am not ok to take?. Plz try to improve on it.
Ordered on 13 december 2019 order#[protected]
Thank u

I ordered 2 products from amazon seller "bird box e-commerce" one on sept and one on oct, both products never got delivered, i waited for 2 month each for both products, finally i had to get a refund from amazon. Then i went to bird box e-commerce feedback section where 90% people have complaint about this seller but this seller is still selling those products which he was not able to deliver, i don't understand why amazon is allowing such sellers to do business on their website. Please take serious action on this seller as many customer have faced problems with this seller