Amazon India Complaints & Reviews

I've ordered an consignment on 30 April but till date did not receive that delivery. When I contacted you guys in 16 may I was told that within 48hrs it'll be received but still the response is negative.
Please look into the issue and send delivery ASAP
Order date 30-Apr-2019
Order #[protected]
Tracking ID:[protected]

Your return pick-up is scheduled for: friday, 12 apr, 2019, 07:00 - 13:00 the phone number we've given to the carrier for this pick-up is [protected]

Pickup address
Girish k gohel
E-2/43, om shanti nagar makarba road. Vejalpur, ahmedabad
E-2/43, om shanti nagar makarba road. Vejalpur, ahmedabad
Ahmedabad, gujarat, 380051
Phone: [protected]
Pickup time:
Friday, 12 apr, 2019, 07:00 - 13:00
Pickup tracking id:
[protected]

I am dhanalakshmi. I ordered headset from amazon on 12th may 2019. Product was not good, so i returned it back on 13th may 2019. But i didnt get my refund back

If i call customer care (Amazon),

Our refund of rs.499 has been processed successfully on 5/14/2019. The amount should reflect in your account by 5/20/2019.

The authorization code (Refund reference number) for the transaction is 932889.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

I even enquired canara bank, but they are saying, still refund is not initiated.

So i need to make a complaint on both amazon and canara bank.

Take a required action to refund my money 499/- on both sides.

Dear sir,

As i place order in amazon for 2 watches unfortunately it will returned & refund initiated from amazon, but still i cannot get amount
Received in my account, as then contact through bank they said pls contact amazon for clear the amount, but amazon said the refund process completed, please do needful for me & need status of amount clearly.

Mene refigerator order kiya yeprepaid product he, jo ki[protected] ko nikla hua he aur[protected] ko destination chittorgarh aa chuka tha, 11:55am usko out for delivery dikha diya, aur raat ko 10:06pm pe delivered dikha diya jabki mereko koi product nhi mila na hi koi product ki delivey se related call aaya, amazon fraud kr rhi he mere saath, mene phele paise de diye issliye delivered dikha diya jbki product muje mila hi nhi, dhokha he mere saath, frusted ho gya bht me, ek business chalane k liye customer satisfaction jaruri he lekin amazon ke pas paise aa gye toh delivered dikha diya, customer care p baat ki fir bhi bolte h galti se ho gya hoga, tumhara galti se ho gya khene se kuch nhi hota, paise toh customer k ja rhe he na essa cod wale product p kyu nhi krte he, isme paise phele de diye issliye, fraudd kiya h amazon ne, aur saath me gati courier company ne. Muje mera product nhi mila he please aaj ki date me paise wapas dilane ka kast kre...

Regards
Ravi
[protected]

I have ordered combo set of bedsheet with order id[protected] then i cancelled it. I have irdered it in first week of february. I cancelled it in the second week. Amazon approved foe refund after they received thr cancelled order back. After getting the order back amazon has approved for the refund in february 20 but i did'nt get my amazon refund amount of rs.1127 with refence no.[protected]. Yesterday i wrongly typed rs.1027. So please refund my money as soon as earlier.. It is so urgent.

I had bought a furniture product in april. When i received it, it was not the same colour and quality. The co. Refused to pick it up and expected me to ship the 17 kg furniture through india post! I refused to carry the heavy furniture to post it. Amazon suggested to courier the product back, they gave me a list of courier service providers and confirmed that if the seller does not refund the courier charges amazon will refund it for me!
Till date they are dodging from refunding my courier charges of rs 2250/- hararrsing and wasting my time and energy. Even though the seller received the product and u git my refund for the product... Amazon has failed miserably in keeping up with their commitment!

I have ordered Sparx Men's WHBK Sneakers-8 UK/India (42 EU) (SD0323G) from amazon.in on 15 May 2019 and received it on 18 may 2019 packed in a nike box even the seal of shoes were open so i have contacted the amazon guys for the replacement. now they have did the same thing again they have sent me the shoes packed in campus box.

I returned aproduct with order number:[protected] and product name is medlife women diabetic chappal and refund initiate on 14/05/2019 but it was not received they stated that it will reflect on 20/05/2019 bu not received and my bank name is canara bank and the amazon reference number of refund is:[protected]. This is the problem and make sure that it will be resolved as soon as possible

I was order 2 realme u1 mobile through amazon and after delivered mobile i am facing charging issue and voice not clear facing echo problem on every call.. Not happy with your product... Quality very bad..

Kindly arrange refund my amount immediately...

Order no :-

Order #[protected]

Order #[protected]

Regards
Hemant kumar
M - [protected]
M - [protected]

I have ordered combo set of bedsheet with order id[protected] then i cancelled it. I have irdered it in first week of february. I cancelled it in the second week. Amazon approved foe refund after they received thr cancelled order back. After getting the order back amazon has approved for the refund in february 20 but i did'nt get my amazon refund amount of rs.1027 with refence no.[protected].

Shoe rack with upholstry ordered on 6th may2019 thro amazon.in not yet delivered
When contacted customer care they replied to contact seller but without providing address& phone no..no booking details& tracking given..no current status about my product..full amount was paid thro debit card

My order no:[protected] for
Product name: 1. Khadi amla, reetha, shikakai, bhringraj premium, herbal, natural & ayurvedic shampoo sls & paraben free 210 ml;
2. Khadi omorose 100% organic hair wash powder (Dry shampoo) - 100 grams
Of amount rs. 428/- was placed on 1st may & was promised to delivered on 4th may but is wasn't.
After asking the problem they rescheduled my order to 8th may without my knowledge even then amazon fails to deliver.
From then they won't be able to refund th amount even thought they asked for 3-5 bank working days which was extended to 16th may.
Even then they are not able to refund the amount after asking that they asked me to wait till 21st may as their representative will get in contact for feedback or something.
For their kind gesture the provided me 100/- gift card but amount 428/- is not refunded.
I have all the chats and call records as a proof of the conversations.

I request you as a consume to please help me out as its been 16+ days they harassed me as i may place same order again or do something else as my amount got freezed in amazon's service.

1 of the chat on 7th may:

7 may 2019 12:23:22 pm initial question: need to cancel my order
Due to not timed dispach
7 may 2019 12:23:26 pm savitha has accepted the chat.
7 may 2019 12:23:34 pm savitha (Csa) : hello, my name is savitha. I'll certainly help regarding your concern.
7 may 2019 12:24:12 pm ravi : mam last time i had talked to ms. Deepika your representative
7 may 2019 12:24:40 pm savitha (Csa) : i can understand that you wish to cancel your order.
7 may 2019 12:24:48 pm savitha (Csa) : let me check the details and do the needful for you.
7 may 2019 12:25:12 pm ravi : she said me that refund is generated but not able to see on my account
7 may 2019 12:25:31 pm savitha (Csa) : could you please help me with the order id or the product name?
7 may 2019 12:25:54 pm ravi : disscution about this was happened on 6th may
7 may 2019 12:26:11 pm savitha (Csa) : khadi amla, reetha, shikakai, bhringraj premium, herbal, natural & ayurvedic shampoo sls & paraben free 210 ml
Khadi omorose 100% organic hair wash powder (Dry shampoo) - 100 grams
7 may 2019 12:26:12 pm savitha (Csa) :?
7 may 2019 12:26:28 pm ravi : yes
7 may 2019 12:28:39 pm savitha (Csa) : as i've checked and see that refund rs.428.00 was initiated to your upi linked bank account on tuesday, 7 may, 2019.

7 may 2019 12:28:49 pm savitha (Csa) : refund should be credited to your upi account within 4 business days as per bank policy that means on or before 13th may 2019.
7 may 2019 12:29:02 pm ravi : ok
7 may 2019 12:29:58 pm ravi : did you get any information reg. This issue
7 may 2019 12:29:59 pm savitha (Csa) : ​ you can be assured that the refund will reflect to your account as per the promised time frame.
7 may 2019 12:30:17 pm savitha (Csa) : you will receive a automated confirmation mail once the refund credited into your account.
7 may 2019 12:30:24 pm savitha (Csa) : also if you prefer i'll send this chat transcript as a proof to your mail address once our chat ends, so you can make use it for further references.
7 may 2019 12:31:38 pm savitha (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected.
7 may 2019 12:32:07 pm ravi : ok thank you
7 may 2019 12:32:14 pm ravi : have a nice day
7 may 2019 12:32:15 pm savitha (Csa) : thanks for responding, ravi.
7 may 2019 12:32:20 pm savitha (Csa) : please let me know if you need any other help, i will do that for you.
7 may 2019 12:33:38 pm savitha (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected.
7 may 2019 12:34:44 pm ravi : no, mam thanks for you concern
7 may 2019 12:34:47 pm savitha (Csa) : thank you for contacting amazon. Have a nice day! Bye!

On m y credit card there is a charge that i don't know what the charge is for it's from amazon. Please check in to this for me. This charge was made on march 13 in the amount of 75.80. I don't see anything that i have ordered in that amount. Thank you for your help. I have heard nothing but good things about amazon.in fact i give my grandchildren a amazon card every christmas. If somebody has stolen my account information please let me know. Please send me a refund on this matter linda brewer

Firstly, my heartfelt condolences to your employees in case they are blind because not once but twice it happened that the product received is not even remotely similar to what I ordered even after exchanging it. If it's unavailable, kindly mention 'out of stock'. Do not deliver something I have not ordered. Also, kindly make sure you do not repeat the same mistake in future.

Bluetooth earpiece not present inside the box, they blame customer onto this, i am useless i don't know what to do, after all, five days of investigation amazon investigation team says that they have checked all the footage from cctv everything goes well during the transition so we can't do anything. I am totally dissatisfied with there answer please suggest me what should i do.

I purchased one redimi 6 mobile online from amazon india. To my surprised the mobile i received was not according to standard. Hence i called them to take back, amazon. Refused saying their policy is not active to take back.
Hence, i request to all, never buy any mobile from amazon, otherwise your money will go to waste.
Now my money around rs. 11, 000/= gone to waste. Don't buy any mobile from amazon. India.

I had ordered HUL Pureit Classic G2 Mineral RO+UV 6 stage 6 ltr water purifier of Rs 10863 on 08 May 2019 Order #[protected] from AMAZON site. On 13 May the product was delivered to me but when I saw it was very small packet and once opened, I found a 1 ltr glass bottle.
I complained to them. They said we would do the investigation and today after 4 days when i contacted them they told that i got the correct packet and product is already delivered so now this complaint is closed.
Neither they agreed to refund the amount nor to deliver my order .

I am gokul [protected]@gmail.com i was cancelled amazon primepay membership they cancelled but

Succeeding month of dditional two month they plucked without my knowledge. I spoke with his company

Chat line three times. They told refund with in two days but not yet refunded for the past 18 months.

What will i do. Nearly 2000 and interest will be paid to me.

Now this [protected] number change to [protected] but same account. Card changed for emv

Card that is why pl refer thank you sir

I purchased a service from makemytrip through amazon pay and it showed on the payment website that i am eligible to receive a cashback of 500 rupees however they tell me that it was an expired offer which is wrong as a customer it showed on my page that the cashback will be provided and i should be getting that i don't care if makemytrip gives or amazon but i should be getting it.