Amazon India Complaints & Reviews

I had order a product sport-2nd sh - 12 wireless bluetooth headphone with fm/sd card slot from cookie marketing
Tracking id a40888052
Shipped on dt 16/12/18 and there is no more tracking information after the product is shipped. I had done my payment through visa debit card. Even after enquiring the seller through email. Many times not even a single message is reply.
I want the product to be delivered if not i want refund..

My amazon india account is on hold from past 4 months. I have called the amazon customer care number[protected] atleast 5-6 times and raised the concern but they give a standard reply that “your billing address is not updated. Our account team will get back to you in next 24 hours by email.”
My registered email with amazon is govalkar. [protected]@gmail.com

Thanks,
Sandesh govalkar

I ordered the above product from your site on last week, today received a mail from your web id, the mail content of the order, you can't able to deliver to my destination after so many successfully attempt.
But i didn't get any call from your team or delivery boys regarding this delivery. This is not my first order from your site, so i need this delivery to my destination or return my money to back my account.
I'm really disappointed your services.

Thanks and regards
Noushad

I had purchased a jbl flip 3 bluetooth speaker from amazon india on 26th dec, 2018, but later returned it on quality issues. According to amazon, they say a refund amount of 5244.30 inr was credited to my account on 4th of january, 2019, but i still haven't yet got my refund in my bank account. Upon enquiring their customer service, they provided me with a refund reference number and told me to call the bank's customer care. I did that too, and mailed bank of india at pos. [protected]@bankofindia.co.in with all the necessary details as advised by the bank's customer service rep. But i have still not been provided with the refund in my bank account. This is so frustrating..

Sir / madam,
I have purchase 2 product from amazon online shopping but that product are damage therefore i return that product. They told me the purchase amount will be return the same bank account. But still now that refund money cannot be credited in my account. My account no –[protected]. I given the the details transaction no bellow which was given me the customer care of amazon.
Rs – 301 /- dated 21st december transaction no – 75503728356025553262442
Rs – 580 /- dated 22nd december traction no - 75503728357025584722702

I have placed an order for lg semi automatic washing machine with exchange on 31st dec 2018. Declared delivery date was 2nd jan 2019.
On 2nd jan new product was delivered to me, but with defect and the exchange was taken from me. So i raised complain and they initiated return and replacement for this.
Return was taken on very next day 3rd jan but the replacement product is scheduled for delivery only on 10th jan which is already a long delay because i ll be left out without washing machine for hardly 8 days.
Then after a long wait the replacement product reached my home on 10th jan but was not delivered to me. The delivery guy said its with exchange (My exchange was already done on 2nd jan...) and we couldnt deliver without that. Order status is changed to returned as exchange failed.
I wanted to call customer support for clarification but the delivery guy is not ready to wait. Then i called customer support once the delivery guy left and support team said they ll take care of it its their fault and make it reach me within 24 hrs. But this process is getting repeated daily for past 3 days after so many calls also i m getting the same response of giving me 24 hrs timeline. And its 12th january today even now i called them and same response again... This is going as a never ending process... I sent a detailed mail explaining my issue to ceo on 11th jan but no response from him aswell. I m left out helpless without even knowing the status of my order where it is when will it reach me exactly its not updated in my order too... So worst experience still helpless without even knowibg how and to whom to escalate it.
So i m registering a complain here with hope of getting some solution as early as possible.

Even i not received any item yesterday it is showing delivered yesterday. I already told at home today may amazon agent come but this time nobody came and also not got any messages for any amazon agent even before this type of problem not faced, disgusting by amazon. Pastly this type problem not faced. If it will resolve please refund my amount paid for the product as soon as possible.

In sept 2018 i had charges for prime video so i called amazon to tell them their mistake. I was told that they had no record of making the charges. I was refunded however when i made a dispute with visa. I then started looking at my old statements starting in 2015. Then in 2016 the fraud charges started slowly until they were charging $44.23 for 3 years. How can they charge my visa if they have no record of their charge? Dispute support says they can't go to old charges. Amazon will have to refund it all. Prime is not worth $44.23 a month.

I have been purchased nokia 8.1 on 29 december 2018 from amazon but due to delay i returned my order. Till now i didn't get my refund. They told that they initiate my refund on 2nd january 2019 and reference no. Is 167395 but what should i do when i didn't get my refund. I don't know whose fault is this. Sbi customer care said that they can't help with reference no. Please solve my problem immediately.
Reena jaiswal

My colleague has ordered a package for me in with his amazon username, ref id's (Tracking id[protected], order #[protected] which i have not received. Although tracking details mentions its delivered to security guard named arun, no such guard works.

Kindly share details as in who took the delivery named arun.

Delivery address : amadeus 1st floor electra b block, prestige tech park internal rd, kodbisanhalli, marathahalli, bengaluru, karnataka, india 560103. Ph [protected]

Hi team,

I have ordered a trouser with order number order #[protected] for which i have paid 599 inr from amazon pay wallet. Later on when i read the reviews of this product i have cancelled the delivery of this order on 9th january 2019. I am waiting for my money return for this order as now i am not buying it but already paid the money for this order, but till yet no refund is generated against this order in my account.

Kindly confirm on this part that when will i get my money back for this cancelled order number order #[protected].

Regards,
Shivangi saxena.

I ordered a philips viva collection hd4938 induction cooktop from amazon on 24 december 2018 & recieved the package on 26 december 2018. After receiving the package i opened the external amazon box after that i opened the philips induction cooktop box which was not sealed after opening that i found multiple number of polythene airbags and among them there was a white colored polythene bag inside it i found a piece marble stone and a brick inside it. Just after that i contacted to amazon customer service that said please wait for five days we will provide you resolution after waiting for five days i again contacted them they said to me that we are unable to provide you replacement or refund. I contacted them multiple times everytime their response was same.

Dear sir

I had ordered fossil dean chronograph watch on 26th dec 2018. But i have received a damaged fossil dean chronograph watch on next day which i had returned requesting for replacement. But unfortunately i got a different model of the same brand next day. This time it is really unacceptable, hence i had requested for refund.

Amazon courier guy took the product next day., that was on 30th dec'18. Since then i have not received any update on my refund. I have paid rs 8, 995 for this product but still waiting for refund from last 20 days.

I have called up amazon customer service department several times and all the times i have been given rude answers.

I am desperate and very upset losing my hard earned money and product.

Need help in getting my refund back

Thanks
Guruprasad k n

I have ordered and paid for a product from amazon.in which was unable to deliver. For that i contacted to amazon service and they told me that due to some delivery problem you can't have that product and your money will be refunded. Then it was returned and the refunds was under process till now since december 20th. I am loosing faith now on amazon

Hello sir
My self mohit chaware from nagpur maharastra 440008

I order a mobile phone from amazon one plus 6t of ₹37999 thru the bajaj emi card delivery comes on 4th january but when i opend it i dont get mobile phone at the box i complaint at amazon 1st day they told me that wait till 12th of january will help u now i get the msg that they did not help me told me that we cant help u with this order at any replacement or refund sir help me hear sir i am purchasing this mobile phone from bajaj emi card i dont got the mobile phone but my emi cards schedule has been started sir i request them lots of time but they are not helping me hear sir plz help mw with this issue plz..
And take a action against amazon for thiss sir i spend my ₹37999 thru the emi plz help me hear sir..
I hope ur helping me hear..

I bought Think value wifi camera on 11th november, 2018, it was worked for 20days, later it has a complaint, i tried to make call to the seller but not received calls, it has 1 year warranty. so that i tried to contact amazon but amazon representatives cleared that they are not responsible for seller issues. I paid/bought through amazon only, then whom should i blame/ask/complaint?

I am facing issue with amazon service. Without bothering they provide me fake information about product delivery.

I have order sweater from amazon and which supposed to be delivered on 7th jan 2019. On 7th jan i have received messages that order is out for delivery and evenings time i have received email that product successfully delivered and in amazon application order status has been changed to delivered.

I have raised complaints against them in consumer cout complaint number is 1082391.

This is very frustrating experience and mental harassment from amazon

Purchased sports hd sh 12 wireless bluetooth headphone from amazon services with order id:[protected]-23337955 dated 13 january costing rs. 489 which is still not delivered and when i asked for a refund they said to wait for 2 weeks. They created so much of mental tension for me.

My product is under amazon guarantee and they are responding properly creating harassment for me

I wanted to put a legal case against them with claim so that they don't do this against any other person

Contacted seller many times but no response from him. Amazon is not taking responsibility and mentioning that its a sellers product he will give claim.

Fraud transactions and orders placed on amazon.

Amount deducted from amazonpay without any authorisation from me.
Amazonpay is not secure at all.

It happened on jan 7 for rs 1500,
Croma gift certificate issued to [protected]@gmail.com

Second on 9 jan for rs 250, book my show gift voucher to [protected]@gmail.com.

Customer care is clueless and says refund or cancellation...

I have returned the products to amazon due to wrong was sent by amazon And Also I was paid Rs 7534 to amazon towards my order but after return pick up they didn’t give my refund and also not responding.
So please help me.
Order Number:[protected].
I have attached a photo below, out of 4 products 3 was delivered to me and due to wrong items sent by amazon I have returned all three products back.
And I was paid Rs.7534 for three orders please resolve my issue.