Amazon India Complaints & Reviews

As i have ordered a product from amazon and have returned it so there was refund amount initiated from their end on rs. 2489.00 on 31 may 2018 and the reference no is:[protected] but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this. As per them as lodged complain on its still in pending no action is been taken. As per amazon they instructed to file a charge dispute but wen i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Then again yest i registered. Please look into this matter as its very serious.

Sir, i ordered a phone named redmi 5a from amazon.in on 16.06.2018 at a price of rs.5500/-. The expected date of delivery was in betwen 19-22 june. But today early morning i got a message from amazon company that your order (Having order no -#[protected] has been cancelled and if paid amount will be credited to your account. I checked my amazon account and i found that order has been cancelled and amount refunded to my amazon pay balance worth rs.5500/- than after i consult without delay to amazon customer care (Executive supervisior shri kundan jee) regarding this matter. The customer care representive explain me about that, the seller was unable to dispatch the product on time so, i cancel your product. When i ask from him about the solution of this problem than without any hesitation he told me that you will have to book the order again.
Now, the problem is when i book that product (I. E redmi 5a) the price was rs.5500/- and at present the increased price is rs.7800/- approx now the difference of price is too high to pay or manage. The company knows very well about this price difference thats why they cheat the customers. When i briefed them regarding this problem they again advice me to order the product again and also explain that there is no provision to reorder the same product from their side. Now, it is very critical condition/ painfull experience for me to handle this situation because i already promise some one to deliver the product as a gift from my side on special occassion and on expected date, but since the product is cancel by the amazon company by himself it is against my reputaion and mental harassment.

At last it is my request to take this complain seriously and take quick and strict action against the company so that in future they donot atlest try to cheat any one more and regarding my problem the company should pay the fine against my order.

Enclosure herewith supported document related to refund of amount and including order no.

Thank you...
Prashant singh
[protected]

Hello Amazon

I have got a terrible experience after ordering "Eureka Forbes Aquasure Aquaflo DX 18-Watt UV Water Purifier (White)" from you.

ORDER #[protected]

The estimated delivery time line was till 19th June 2018. After contacting customer representatives came to know that it is being delayed due to external factors. I can understand delay but there is no proper response from Amazon customer care team and still no sign of delivery. in this situation i am not able to cancel the order as i would not get refund immediately as there is deficiency in services from Amazon.

such a pathetic service

Next time i will be cautious while putting order on amazon with advance payments.

Dear Sir, This is V.Narayanaswamy residing at jasmine house, convent square, Alappuzha 688001, Kerala. I ordered for V-Guard Stabilizer Crystal Plus Smart Order:[protected]/ 26.05.2018 i have received the product from Amazon supplier JAGDAMBA ENTERPRISES.The product came on 03 rd June 2018.From 2nd June i was on tour and came back to my home only on 16th June 2018.While checked the packet i noticed that they have dispatched CRYSTAL MINI stabilizer instead of CRYSTAL PLUS SMART.While mailed to amazon regarding wrong product dispatch I got a reply stating that it is more than 10 days and no question of replacement.When i mailed back again regarding wrong dispatch of product and confirmed them that I have not even opened the packet, ( as the details are available in the v guard box itself).After receiving this mail they quiet agreed to collect it back.But later on the trend changed and now they asked me to dispatch back the product to the seller with a copy to them, for which they agreed to pay the expense.Its a matter of fact that each time the mail received from different persons of the amazon customer care .Here in Alleppey, No couriers are willing to accept this product to return due to their policies, as i am not a trader.For the past 3 days Amazon is not responding my mail, hence this appeal.I request you to kindly look in to the matter in getting either right product or refund the amount what i have paid to amazon.Below all the records pasted, as the originals attachment column not available in the site.

1) Bill received from Amazon.
2) Mail correspondence i had with amazon customer care.

Kindly render justice..
V.Narayanaswamy

1) Bill details
Amazon.in
Tax Invoice/Bill of Supply/Cash Memo (Original for Recipient)
Please note that this invoice is not a demand for payment
Page of 1 1
For JAGDAMBA ENTERPRISES:
Authorized Signatory
Order Number:[protected] Invoice Number: IN-8 Order Date: 26.05.2018 Invoice Details: UP[protected] Invoice Date: 26.05.2018
Sl. No
Description
Unit Price
Qty
Net Amount
Tax Rate
Tax Type
Tax Amount
Total Amount
1 V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch | B0724ZQDYX ( V-Guard TV Stabilizer Crystal Plus 3A )
₹1, 771.19 1 ₹1, 771.19 18% IGST ₹318.81 ₹2, 090.00
Shipping Charges ₹83.90 ₹83.90 18% IGST ₹15.10 ₹99.00 TOTAL: ₹333.91 ₹2, 189.00 Amount in Words: Two Thousand One Hundred And Eighty-nine only
Sold By: JAGDAMBA ENTERPRISES 16B Auckland Road, Saccha Vihar Colony, Near bahuguna Market ALLAHABAD, UTTAR PRADESH, 211001 IN
Billing Address: V Narayana Swamy No-55, Jasmine House, Convent Square Alappuzha, Kerala, 688001 IN
AAOFJ0633QPAN No: 09AAOFJ0633Q1ZRGST Registration No:
Shipping Address: V Narayana Swamy V Narayana Swamy No-55, Jasmine House, Convent Square Alappuzha, Kerala, 688001

2 ) mail details
Amazon customer care mailed copy

06/16/18 19:32:18
Your name:V.Narayanaswamy
Order No:[protected]
Selected Order Items:
V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch
Comments:ordered crystal plus stabilizer for 47 inch smart tv but received mini crystal stabilizer that cant be used for smart tv .i was on tour for the last 20 days and reached by 6 pm on[protected], hence the mail .while checked the box it showed mini crystal in the box.kindly request the supplier to send the booked item, as the item i received is not at all use for me.expecting your speedy step, considering it is a genuine complaint.
thank you
v.narayanaswamy
REPLY FROM CS 17TH JUNE 2018
Message From Customer Service

Hello,

I'm sorry to know that you have an issue with V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch.

Because more than 10 days have passed since you received this item, we can no longer accept a return. Our returns procedures state that within 10 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a replacement.

Thank you for your cooperation.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Christopher.
Amazon.in

MAIL SEND TO CS ON[protected]
Dear Sir,
Thanks for your reply and noted the contents.As mentioned earlier I was on tour and reached my home only on 16th and while checked the packet i have noticed the dispatch of wrong product.For your information i have not even opened the packet as the original pack box is of
v guard.that shows the product details.Its on trust the product is purchased from Amazon.As its a genuine case I request you reconsider my complaint and render justice.
Thanking you
V.Narayanaswamy

Message From Customer Service

Hello Narayanaswamy,

I see that you have received a wrong product for the order #[protected].

I will assist you in the best possible way to resolve this issue.

I have take an one time exception and from the concerned team to bypass the policy and to provide you with the replacement but as the seller does not have replacement stock we are unable to create a replacement. Please do not worry we do have an option to provide you with a refund on return to make sure you are at no loss and to ensure you can purchase a new product.

In this case, we request you to write back to us with a confirmation if we can go ahead and create a refund on return request and also do share us the images of the product you have received. Once we receive the confirmation and the images, we will immediately go ahead and take necessary action.

Awaiting your reply with your confirmation and also thank the patience and support you have given us.

Thank you for being our valuable customer.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sangeeth
Amazon.in

[protected][protected][protected][protected][protected]------

Re: Re: Your Amazon.in Order #[protected]
Yahoo/Sent
• Amazon.in
Your Account Amazon.in Message From Customer...
18 Jun at 2:34 AM
• narayanaswamy veeriahreddiar
To:cs-reply+[protected]@amazon.in
18 Jun at 3:47 PM
Sir
I have gone through you mail and noted the contents.As it is not my mistake in getting a wrong product from your supplier, its your responsibility to pick up the same.As informed earlier the product has been ordered on Amazon full faith and not the supplier.The mail from you received by 12.17 am and 2.34 am is totally controversy ..As such make arrangements from your end to avoid further confusions.Regarding your comment on courier, I know well that Amazon had got a good set up.
Kindly make arrangements.
Thanking you.
V.Narayanaswamy
Show original message
• Amazon.com
To:narayanaswamy veeriahreddiar
18 Jun at 3:48 PM
Hello,

This is an automatic e-mail to confirm we've received your e-mail and a Customer Service associate
will be in touch within the next 6 hours. In the meantime, please visit
our Help Pages:
https://www.amazon.in/help

Please note: This e-mail was sent from a notification-only address that can't accept incoming
e-mail. Please don't reply to this message.

Regards,
Customer Service Department
Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
19 Jun at 3:41 PM
Sir,
In continuation to my mail on[protected].I have not received any response from your end.Awaiting your reply in the issue.
Regards.
V.Narayanaswamy

Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
20 Jun at 11:26 AM

Amazon.in Order #[protected]
Sir,
In continuation to my mail on[protected].I have not received any response from your end.Awaiting your reply in the issue.
Regards.
V.Narayanaswamy

Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
20 Jun at 12:05 PM
Amazon.in Order #[protected]
Sir,
In continuation to my mail on[protected].I have not received any response from your end.Awaiting your reply in the issue.
Regards.
V.Narayanaswamy

Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
20 Jun at 12:24 PM
Sir,
In continuation to my mail regarding Order #[protected] for
V guard stabilized.I do attach the bill dispatched by the supplier that indicates the product details that i have orderd. Its realy cheating a customer by sending V GUARD CRYSTAL MINI STABILIZER instead of CRYSTAL PLUS SMART ( 3 AMPLIFIER ) STABILIZER, that is of no use to me..copy of the bill is also shown below.
[protected][protected][protected][protected]-------
JAGDAMBA ENTERPRISES:
Authorized Signatory
Order Number:[protected] Invoice Number: IN-8 Order Date: 26.05.2018 Invoice Details: UP[protected] Invoice Date: 26.05.2018
Sl. No
Description
Unit Price
Qty
Net Amount
Tax Rate
Tax Type
Tax Amount
Total Amount
1 V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch | B0724ZQDYX ( V-Guard TV Stabilizer Crystal Plus 3A )
₹1, 771.19 1 ₹1, 771.19 18% IGST ₹318.81 ₹2, 090.00
Shipping Charges ₹83.90 ₹83.90 18% IGST ₹15.10 ₹99.00 TOTAL: ₹333.91 ₹2, 189.00 Amount in Words: Two Thousand One Hundred And Eighty-nine only
[protected][protected][protected][protected][protected]

I do attach the bill dispatched by the supplier, that shows the product details i ordered..If still i wont get any response from your side, then i had no other options, have to raise a complaint.
This mail has been send as i have not received any response for my earlier 3 mails.
Attaching bill of your supplier.
Thanking you,
V.Narayanaswamy

[protected]@hramazoncare.com
and
amazon.in.[protected]@gmail.com

..I have applied job and i have got message that i got supervsior post from above mails...they said to pay 1550 for courier charge and then job will be given in nearest amazon store..and even they said that if you dont have more money send some of the money first..is it real friends?? Please help me??

I am trying to reach amazon for notifying the user who is using my mobile number.
I have not registered with Amazon with the number I have mentioned below, even then I receive the messages for the order placed and delivered etc... I tried to reach the customer care, but there is no proper channel to reach them for this issue.

my phone number is [protected].

I buy a set of kurti's from Amazon and the item comes on 31/05/2018 .I pay cash ₹936.00 to him which gave me the corear . I return the product on 01/06/2018 but the money is not come back to my account . Then I call to the helpline number of Amazon but it says that the transaction is done by Amazon and gave me a refund reference number HSBCN[protected] and I contact to Punjab National Bank helpline number and it says that no any refund was come from Amazon then I call to Amazon helpline number many times but my refund is not come back.

I've ordered skullcandy earphones on 16th june with guaranteed delivery on 17th june its 20th june now i still don't have the package, every day they are telling today you're getting it for sure, but they didn't deliver, yesterday it was out for delivery i got the delivery agent details i called him, he said and i quote "mereko nai pata tera parcel kon la raha, mereko call mat kar be chutiye" nd he hungup on me 3 times.. Their is something extremely wrong with amazon, i've had the worst experience with you, so dissapointing.. Worst ever.
Order id :[protected]
Delivery agent details : [protected]

Order no.:[protected]
I have purchased an item on amazon india on 10th june 2018. Payment was done online by using credit card. As per the website, product was supposed to be delivered on 14th june. But it is not delivered yet.
When enquired with customer care executive, he replied that product will be delivered by 19th june 2018. But it is still not delivered.

I want it to be delivered by today itself. And i want compensation for the delay and such a bad service.

Screenshots are attached for the reference.

I have been waiting for the original invoice since last year as amazon provided me a fake one without imei number on the invoice, since then i have contacted like 1000 times and each time the executive told me that i will get update in 5 days and like that 6 months passed now.
Now i want refund, take the product back.
Product detials are
Order#[protected]
Nokia 2 (Pewter/black)
Sold by: mobitronic_slp-samsung authorized
Ordered on 25 december 2017

Temper glass oversized for one plus 6.
Product launch on 22nd may @ amazon and it was announced same day of prebooking of temper glass (Claim as made for oneplus6) and delivery date 1st june so no review made and considered of the product.

At the time of product delivery, i went down to rural area for summer vacations and couldn’t use tamper glass overly my phone.

Now today 19th june, have tried tamper glass and found it is oversized and coming out while using oneplus6 company case cover and not at all compatible with phone and the claim is wrongly stated.

Amazon not ready to return the product since out of return window policy however it is a matter of wrong product given and and wrong claiming.
It is a matter of trust not building with e-platform with customer. Company new campaign of physical outlet to build trust with e-platform shopping under banner apni dukaan.

Totally opposite attitude as i can see with the subject matter.

Amazon is worst site i buy an oppo f7 in 21 k. but this phone creating lost of prob .like no batry backup hang realted prob in 20 days then i gone to oppo custmere care then told me dirctly you buy phone from amzom then will do deo . they are not responible and then i will call to amazon they are also saying they cnt do anything . jab dono log kch ni kr skte to phn ku amazon p dalte ho pagl bna rhe h bs dont buy phone from amazon

Dear sir,
On 03.06.2018 i ordered 4 products from your app. 3 were delivered and 1 was supposed to be delivered by 08.06.2018 but it is not delivered till date (18.06.2018). When i am trying to talk to your customer call executives they are not calling me back. Moreover they have blocked my number from calling. Two days ago i requested to cancel the order but it was not done and link to cancel my order has now been removed.
What the hell is this???
You are totureing a loyal customer for ordering products from your app.
What kind of services you offer when you cant even talk to your customer regarding the order for which he gas paid you full amount.??
Horrible services!!! Please cancel my order and refund my money back asap.

Kanika

Myself - aditya sharma. Mobile no - [protected].
I purchase some item from amazon for which i paid from amazon pay account (After crediting in amazon pay account from my sbi bank debit card) but after 4-5 days of order the seller cancelled the order. Amazon credited such amount in my amazon pay account. But i told amazon to credit such amount (Amount is rs 487+390=877) in my bank account. Amazon told me that he transferred the amount on 29th may 2018, in my bank account. But yet the same is not reflecting in my bank account.
I raised complaint in this behalf to amazon but the amazon is giving the reply that now they can not do anything because they have transferred the amount in my bank account.
Also i contacted my bank (Sbi) many times for this issue but the bank is not taking any action in this behalf.
So kindly look in this matter and help me in getting the said amount (Rs 487+390=877).
Further the bank transaction number generated at time of credited the amount by the amazon is as follows:
Bank transaction number is (For rs[protected].
Bank transaction number is (For rs[protected].
Registered mobile number on amazon is - [protected].

I placed an order of loreal shampoo to be delivered at my mum's address, and today i rec the message it's being returned. Then i contacted ur chat support team and advisor subangi being so unhelpful didn't give complete info about it. I understand it's the seller who didn't deliver, but aren't ur chat support team have info about it. If not, aren't ur chat advisors are suppose to help with the right i do on whim to contact about it?? Also, i had couple of more questions. She asked me to wait while arranging a call back and after a minute, she came online and directly ended the chat without asking i[censored] have any further queries.. Seriously??!!?? Is this what amazon is becoming and has adapted doing now. Cx can understand, at times there might be some problem, but aren't u guys suppose to resolve that problem. I have ordered many times from amazon, but this is the worst experience a cx can have.

I placed that order for my mum, because she can't go out and m not there with her. Have placed many orders from flipkart for that address and never faced delivery issues, then why is it the problem with amazon. Anything specific? Also, ur chat team or might be that particular advisor is extremely pathetic and the provided service was extortionate.

Hi all,

I had ordered one plus six mobile phone on amazon india. Order#[protected]. The seller is rocket kommerce llp. The delivery was not handed to me but to my mother who did not check what was there in the package. When i came back home and opened the package, amazon has sent me a videocon phone. I called amazon support and they bluntly said that they can'r do anything. I am really tensed as i have paid rs 35000 for one plus six and i have received a videocon phone. I am trying to get in touch with amazon but all my efforts are in vain.

Delivery agent is very reckless and unfit for his duty he doesnt have patience and he reject my call without any information he’s giving a # reply to me 😡 not only this time i face the same problem every time by an agent and the delivery is tooo late kindly notice this and try to make it fast hope you understand my problem and the agent is irresponsible

As you can see below return details so it should be picked up today between 7am to 1pm and suddenly at 12:45 i got sms "return cannot be processed today as package was not ready" now tell me one thing why your amazon transaportation team updated wrong information by their own. Even package is ready and no one visited from amazon to my address to pick up the return item.

Now every time i am facing these issues with amazon return request why? I am surely going to consumer court for this because last time also when i returned something i faced same issue. Whwy your team not taking customer needs on priority, why your transport department not educated, why your team update status by themself, who is giving them permission to them to update wrong information to push the return for next working day.?

I want this to be resolved asap and i want my refund and i never buy anything from this # amazon.

Pickup tracking id:
[protected]

Regards
Kapil soni

I have been asking for invoice with imei number written on it and the amazon service care center executives are just postponing it from a month. My device has stopped working. I cannot repair it because the service centre of motorola is not accepting the invoice provided by amazon as imei number is not there.
And it has been a month still amazon service is sending me the same invoice with no imei. I am without my phone....

2 complaints, 1 for an amazon delivery boy and the 2nd for an order i haven't received.

Amazon delivery boy.
I'm including pictures so he can be held accountable.
He harassed me for the 2nd time today. The 1st time he made me wait at my rooms for the package the whole day. He promised delivery by 6pm but arrived much later. I have supporting call recordings. When i asked for his identification he flatly refused. I had to warn him about escalating his behavior to get him to show his id.
Today he tried to quietly escape with my package without attempting to enter the building. He called me after 8pm and asked me if i'm home. I went to my verandah and asked him to come to my door on the 1st floor. He refused saying the ground floor gate is locked. I assured him it isn't and told him to remove the latch on the inside by inserting his hand through the grill. I do it, my landlord does it, the two tenants staying above me do it, waste collectors, maids, grocery delivery boys, water delivery boys, electricity board officials, plumbers, hawkers, postmen, carpenters and every other visitor enters our building this way without any problems. Flipkart, jabong, myntra, aliexpress, zomato and faasos delivery boys deliver to my doorstep without any problems. They all open the latch on the inside of the ground floor gate by inserting their hand through the grill. This guy called me just once, and after waiting for him to come to my doorstep for 2 minutes i checked from my verandah and found him trying to slink away on his bike, without informing me or asking me to come down. He didn't even have lots of stuff in his bag to deliver as it was the eod.
Order that i didn't receive.
I'm including the chat transcript of my interaction with amazon customer support below. It'll make things crystal clear. Amazon clearly doesn't care.

Getting help...
No previous messages
Messaging assistant • customer service
Hi, thanks for contacting amazon. I'm amazon's chat helper.
2:47 pm
I'm here to answer your questions & get the right person to help you out.
2:47 pm

As i send you messages, you can tap a button to reply. Go for it!
2:47 pm
Got it!
2:47 pm
Messaging assistant • customer service
Ok
2:47 pm

So, what can i help you with?
2:47 pm
Complaint about last customer support executive i spoke with.
2:48 pm
Messaging assistant • customer service

Ok, i'll get someone to help you out here through chat
2:48 pm
Call me now instead
2:48 pm
Messaging assistant • customer service

Ok, please select your preferred language.
2:48 pm
English
2:48 pm
Messaging assistant • customer service

Just give us your phone number and we'll call you.
2:48 pm
Ok, i'll enter my number
2:48 pm
Messaging assistant has left. Thanks for contacting amazon!
Messaging assistant • customer service
Hi! It's amazon's messaging assistant again.
7:59 pm

So, what can i help you with?
7:59 pm
An item i ordered
7:59 pm
Messaging assistant • customer service

Let's see. Could you tap the item you're looking for from your recent orders below?
7:59 pm
The archer men's cotton t-shirt (Vwh0m1_white_medium)
8:00 pm
Messaging assistant • customer service
Your package with this item will arrive today by 8 p. M.
8:00 pm

Need to change anything with this?
8:00 pm
Add or change delivery instructions
8:00 pm
Messaging assistant • customer service

Do you have any questions about this?
8:00 pm
Yes, ask an associate
8:00 pm
Messaging assistant • customer service

Ok, i'll get someone to help you out here through chat
8:00 pm
Ok, get help through chat
8:00 pm
Messaging assistant • customer service

Go ahead and type any details you think would help them understand your issue.
8:00 pm
[protected]
8:00 pm
M
Monika has joined & will be ready to chat in just a minute.
Monika • customer service
M
Hello krishnendu, i am monika.
8:01 pm
[protected]
8:01 pm
???
8:01 pm
Monika • customer service
I can see that the item is not yet delivered to you.
8:02 pm
M
As it got delayed by the courier services.
8:02 pm
Eta?
8:03 pm
.
8:03 pm
Monika • customer service
I would request you to wait till 24 to 48 hours for the delivery
8:03 pm
M
I have forwarded this to our transportation so that they can deliver your package at earliest.
8:04 pm
I didn't receive my shipment as "monika" promised.
1:14 pm
G
G vinya has joined & will be ready to chat in just a minute.
G vinya • customer service
G
Hello krishnendu
1:15 pm
[protected]
1:15 pm
G vinya • customer service
Thanks for the information
1:15 pm
Let me check with that
1:16 pm
Firstly i apologize for the hassle krishnendu
1:19 pm
G
I have checked the details and request you to wait for 24 hours
1:20 pm
I'm done waiting
11:28 am
K
Kavikko has joined & will be ready to chat in just a minute.
Kavikko • customer service
Hi, my name is kavikko. I'll be here to help you.
11:28 am
K
Can you please elaborate your concern?
11:29 am
Don't wait for my response. Read the chat instead of asking me.
11:29 am
Kavikko • customer service
Sure
11:31 am
The archer men's cotton t-shirt (Vwh0m1_white_medium)
11:31 am
K
Am i right?
11:31 am
Eta?
11:32 am
Kavikko • customer service
The archer men's cotton t-shirt (Vwh0m1_white_medium)
11:32 am
K
Am i right?
11:32 am
[protected]
11:33 am
Kavikko • customer service
K
Ya this is the item.
11:33 am
Eta??
11:33 am
Respond.
11:34 am
Are you sleeping?
11:35 am
Kavikko • customer service
K
I've checked and see that the package was lost in carrier.
11:35 am
Just zip it.
11:35 am
I don't care for your explanation.
11:35 am
Tell me the time it'll arrive at my doorstep.
11:36 am
And make it snappy i hate chatting with drones.
11:36 am
Kavikko • customer service
K
The package was lost by the carrier in transit.
11:36 am
Whatever. That's not what i asked.
11:37 am
Kavikko • customer service
K
Do you prefer a refund for the order?
11:37 am
Are you insulting my intelligence or pretending to be dumb? Can't you read what i just wrote?
11:38 am
Kavikko • customer service
K
I've read that.
11:38 am
So...?
11:39 am
Kavikko • customer service
K
But the order is lost by the carrier and can no longer be delivered.
11:39 am
I don't care.
11:39 am
I want the product.
11:39 am
Kavikko • customer service
K
That's why i'm issuing refund.
You can place a new order.
11:40 am
Give me your supervisor.
11:40 am
Gone to sleep again??
11:41 am
Kavikko • customer service
My supervisor will also have the same options.
11:41 am
K
Do you still prefer to chat with him?
11:41 am
Are you trying to act smart with me? Give me your supervisor now.
11:42 am
Kavikko • customer service
K
Yes; i can transfer you to a member of my leadership team. One moment, please.
11:42 am
A
Amazon has joined & will be ready to chat in just a minute.
Amazon • customer service
A
Thank you for reaching leadership team. My name is ramya.
11:51 am
Check the delivery date. Check the chats i had with previous agents. No one gave me explanations when i wanted. I don't care now if amazon disappeared in an earthquake. I want the product. Or a full refund + compensation for wasting my time and making me wait without giving me a proper reason.
11:52 am
Amazon • customer service
A
Please allow me 2 minutes while i look into the chat conversation.
11:52 am
Do not wait for me to respond. Do your research and resolve my concerns.
11:53 am
Amazon • customer service
A
Thank you for waiting krishnendu.
11:59 am
Go on.
12:00 pm
Amazon • customer service
I've checked the details and see that the package has not yet reached the local station for the delivery. It seems to be lost in transit.
12:00 pm
I'm sorry to inform this that we wont be able to fulfill this order.
12:01 pm
It cannot be delivered request you to please place a new order for the same.
12:01 pm
I understand this is not the solution which you are expecting from us.
12:01 pm
A
But however we don't have any other option or alternate solution to provide you.
12:02 pm
I
12:03 pm
Don't
12:03 pm
Care.
12:03 pm
I've already stated my demands. Address them.
12:03 pm
Amazon • customer service
A
I understand your frustration as you were been waiting for the package till date and you are getting an solution that this cannot be delivered i agree that this is not what we want to happen with our customers.
12:04 pm
Too late with the empathy.
12:04 pm
Amazon • customer service
A
But unfortunately we wont be able to address your request for the delivery of this product krishnendu.
12:05 pm
Still waiting for you to acknowledge and address my demands.
12:05 pm
Amazon • customer service
A
I'm sorry if i sound rude in this but we really dont have any other alternate for this.
12:05 pm
I still don't care.
12:06 pm
Amazon • customer service
If the package was at local courier hub i would have helped you out.
12:06 pm
A
But this package is lost.
12:06 pm
I don't care for the same bits of info repeated over and over again.
12:07 pm
I've stared my demands. Acknowledge them and address them.
12:07 pm
Amazon • customer service
I'm sorry to deny your request krishnendu.
12:08 pm
A
Request you to please place a new order for the same.
12:08 pm
Give me your supervisor.
12:09 pm
Amazon • customer service
A
I'm the supervisor.
12:10 pm
Then give me email and phone contacts for the amazon legal team.
12:11 pm
I'm formally intimating amazon through you that i intend to sue amazon.
12:12 pm
Amazon • customer service
A
I'm sorry but we don't have the information about legal procedures and contact details.
12:12 pm
I'm sick of being taken for granted by amazon delivery boys and the amazon customer service team.
12:12 pm
Amazon • customer service
A
However if you want to get this escalated further you can email to [protected]@amazon.in
12:13 pm
Whose email address is this?
12:13 pm
Amazon • customer service
A
Next level of escalation.
12:14 pm
You just admitted that there's a next level.
12:14 pm
Escalate this right now.
12:14 pm
Give me your superior.
12:14 pm
Now.
12:15 pm
Amazon • customer service
A
This chat cannot be transferred further this is the last point of contact.
12:16 pm
Give me this chat transcript. The whole of it, including you and the previous agents.
12:16 pm
Amazon • customer service
A
For further escalation you can reach out to the above email address the concern team will get back to you in 24-48 hrs of time.
12:16 pm
Chat transcript.
12:17 pm
Now.
12:17 pm
Amazon • customer service
Sure will send you the email please allow me 2 minutes.
12:17 pm
Thank you for waiting
12:21 pm
A
I've send you the details as per your request.
12:22 pm
Does your email include transcripts of the other two agents?
12:22 pm
Amazon • customer service
Yes i've included from the beginning of this chat with previous agents and the conversation with me.
12:23 pm
A
Please check your email for the same.
12:23 pm
Thanks for the transcript. I hope i never have the displeasure of chatting with you again.
12:25 pm
End chat.
12:26 pm
Amazon • customer service
A
I understand the level of frustration krishnendu, but we are left with no options to help you out with this order.
12:27 pm
End this chat from your end. Terminate it.
12:27 pm
Amazon • customer service
I'm sorry that this is the only solution which i could help you which is not at all a solution which you are expecting.
12:28 pm
A
Sure
12:28 pm
I don't want to keep reading your platitudes.
12:28 pm
End this chat.
12:28 pm
Amazon • customer service
A
Thank you for reaching leadership team. Have a great day ahead.
12:28 pm
Amazon has left. Thanks for contacting amazon!
Continue shopping…

*i have all the call recordings of all my complaints. Amazon customer support makes promises of follow-up and getting high-ranking officials to contact me. All of these promises are lies and they've never acted on my complaints. No one from amazon has ever contacted me.