Amazon India Complaints & Reviews

I had brought moto g4 plus through Amazon and had received defective piece. My sim slot 2 is not working

I have purchased MicroMax Canvas 4G from Amazon. On the same day of product receipt I tried to return it because of not meet quality experienceof product.

Today is third day from receipt date and after trying very hay wired process to return a product I reached their customer service department their I was told that they don't have any policy to return this product and refund the amount.

I really feel I have been cheated in name of advertising they show aap ki dukaan hamari dukan, I really feel they are nothing but thieve. Instead o[censored]sing knife they are using policies because in both scenarios common man like us becomes help less.

I do not support any promotional thing online. Please suggest a way to get my hard earned money back.

Regards
Gulzar Qureshi
[protected]

My order no. #[protected] place on 2 oct 16 .but order is not yet delivered and i got a message from amazone that we could not deliver your order so sir i had paid the price of the product via visa debit, can you please tell me that my product is deliver or not otherewise please refund my payment back . this is really very dissopointment from amazone please improve your courier service and please reply me.

Support Service & Product Delivery - BOTH ARE HORRIBLE!
Check my Calls regarding Order#[protected].

I spoke to Payal from customer service team and Anurup & Nagesh from Amazon Leadership Team. Terrible support attitude with no help provided at all! My ordered product was returned without contacting me and your support service & leadership team is so helpless in doing anything to make up for the blunder they did with my order!.

Also, callback assured by Anurup from Amazon Leadership team but i never received a call - I am not surprised on this unprofessionalism anymore though.

Regards,
Swati

I order redmi note 3 mobile on amazon on 1 oct 2016 and payment method is prepaid and estimated delivery date is 10 sep. 2016 but it is extend to 14 then i call to amazon customer sevice no. he will asking plz give us time 24 hour after 24 hour my prodect is not delivered then re call after 24 hour he asking or 24 to 48 hour plzzz help amazon courier sevice is very poor and my order id[protected]

Dear sir,
I had made an order on 2 oct 2016, named as mototrance blaze helmet, order no[protected], amazon made a promiseto delivered the item by 12 oct 2016, while automatically increased the date limit and at 13th they send a mesg on my registered no regarding delivery person name and contact while during contact that person not entertaining the issue, while without visit that delivery person directly provide that coustmer was not at home, during two days continue follow up with coustemer care executive, they were not able to provide any answer and time completely helpless guys and one member was always sitting ideal at home to receive the product.
Now got frustrated with amazon services who claimed himself no 1 organisation
Please do needful and necessary action on this type of organization who are not providing any answer and fraudly acting in market.
Regards
Shashank
[protected]

After waiting 1/2 a month delivery is still not arrived. Tried to contact 5-6 times they were keep telling to wait for 24 hr and then no response. After 15 days when I forced for inquiry they told the order is disconnected. Pathetic service.
Now I was told to take your money back or reorder and it will gonna again 12-15 days.
I am highly disappointed with amazon service. Not a good customer any more.

Order date:03-Oct-16
Order #
[protected] i am very disappointed your services.i have order on 3 oct and my excepted delivery date is 12oct .its 11Day for delivery. i request to provide me earlier your customer care accept my request but they dont provide as my acceptance date .on 12oct they dont deliver .they message sorry for late we deliver to on 16oct. i dont know why you provided this bad service first you say 11 day and after you say 16 day you miss your tata for delivery.than i call to why my product not delivered so they promiss me today 100℅ your product deliver but no one come wasting my time false statment and next day i shock .they cancel my order without any information me not send me any single messege.or if i ask so they say stupid resion .already 15 day is gone for my order and they agine do all process and agine provided me 8 day for deliver so total 20 day .and right now i have not recived my product .customer care told false statement .You dont do your responsibility i have no complas regarding Amazon but plz take a some action for your transpotaion team because i am suffering and i dont want other one suffer same problum its damage your branding and image. i already done my paymet.actuly i surprise if i see the same order last week now they promise to deliver 2-4 day so why are you chetting with me .really i am disappointed about your service and promises its better to me go with flipkart or snapdeal.they atlest give for your promise date .plz do your work with properly and you promise .customer suffering and you just say sorry.take a some legal action on your Currier company.one more thing this is last time if i dont get my product so i invest 2 thousand more and file one case for your company regarding Flud case than you messege and calll me properly.because i am frustrated about your service .

I ordered xolo era 4g phone through amazon few days back and got the delivery today...

This is the first time i ordered a mobile through amazon.. Usually i prefer n trust flipkart only...

Well.. Issue is... That the phone is having lot of problems... Like... Heating, camera quality, touch not working properly, hangs alot... Network not detected... 4g net not working... Whereas same sim's 4g is used in another handset of motorola very well...

I am under return and refund policy within 15 days... But customer are is denying for refund... Can only go for replacement...

The issues are with the company. Software... Do not wish to go for the same handset...

I am disappointed with the reply... Where i am unable to use my right of refund...

Kindly help

Payment declined by amazon, but sbi bank not crediting back the amount
An online purchase of rs.17965/- placed at amazon.in on oct 11, 2016, payment made through sbi credit card. Money got deducted from credit card account. Wrote to both sbi customer care and amazon customer care. Amazon says they have not received the fund from the bank. Bank says that the transaction was successful!!. Bank asks me to contact amazon and amazon says to contact sbi.

Kindly help me with this as both are not resolving my problem

I had purchased motog4 plus phone from amazon recently. I have received a damaged product from them. Inspite of informing them about this they told me that the phone cannot be replaced.

Hi,

I am sending this email with great disappointment and a lost of trust towards amazon after this pathetic shopping/customer care experience.

I had placed the above order almost 3 weeks back, which was attempted for delivery on 9th Oct. As I was not at home, the order was asked to be delivered next day. However the account has been updated for delivery attempt on 10th, but I did not receive any call or sms for the same day.

Also, my account has been falsely updated from your backend for delivery reschedule on 12th Oct and 14th Oct, which I never asked for. I have been calling 2-3 times everyday with an assurance given to me that order will be delivered same day or next day before 12pm, but unfortunately it was never delivered and I was given all false hopes by your customer executives.

I was told that issue has been escalated twice or thrice but to my surprise no action has been taken yet by the amazon leadership team. You have lost a customer today and I shall make sure I circulate this bad experience on social media so other people can refrain from shopping at amazon.

Your executives and logistics have destroyed the customer trust today and it is really sad for your image. I am sure no action will be taken and this email will also go unanswered but I had to do my bit as a customer to pass on my feedback on this terrible shopping experience.

Please train your executives not to give false hopes to customers and not to cheat them by falsely updating the reschedules on customer's account, this is the least you can do to save amazon's falling image. I would like to cancel this order and request you to process my refund as you have terribly failed to deliver my order but definitely succeeded in making a customer unhappy.

Thanks (for this bad and eye opener experience)
An Unhappy and disappointed Customer,
Sagar Rangra
sagar.[protected]@gmail.com

Order Number[protected]
Instead of beige colour amazon has supplied black colour item, after several complaints now they are asking me to self ship the item, I dont understand why ??

The fault completely lies with Amazon and they are now harassing a customer by asking to self ship the item back . I dont understand if amazon is able ship an item to a particular location then why dont it has a reverse courier facility on the same location, even if it is at complete fault .

Instead of compensating the customer by shipping a wrong item, Amazon is harassing a customer, , , , , very pathetic and extremely poor customer service .

I have order a dress but i want to retrun it i call customer care number but no one answer the call plz plz help us i want to return the dress it not like see in image plz contance us or help us plz plz 15 oct 2016 i have order a dress from clickedia ventures my complaint for return the dress
i have order from amazon transportation services ltd shpo 767/776
cadila estate opp alfa hotel b/h asian paint aslali ahmedabad 380007
i have order online
plz plz help me

My order no. - [protected] on 7th Oct'16 for shoes.I have ordered size no.9 but i got size no.10 on 14th Oct 10. please help me i want to return.

Order id #[protected]
I purchased raspberry pi 3 on 3rd October 2016 and the expected delivery date was 12th oct .
Amazon missed that date and on contacting the customer service they told me that they will deliver within in 24 hrs .
The next again the same thing, no product delivery and again 24hrs . I was promised that it will be delivered today but they again have asked for 24hrs.
Really frustrated from amazon

I ordered mi3 order no[protected] on 22nd sept. The delivery date was given 27th sep nd later extended till 2nd Oct. Finally I cancelled the ordered on 3rd Oct but till now I haven't got my money refunded. Wen I Cal them they give me false promise we will refund u money within 2 days. We are really fed-up with your service. Please return my money as soon as possible.

Ref.Order Id:[protected]

Dear Amazon Customer Care,

Further to my complaint of your and your courier false statement of " out for delivery" on 13th and 14th Oct 2016 and my informing you that both the day we were at home, We received your SMS informing " arriving today Crompton Hill Briz 1200mm Ceiling Fan - will be delivered today by AmzAgent ( [protected] ) Pay Rs. 1239 by cash or Debit/ Credit card: http://amzn.in/aBsgheJ " . The msg came at 10-50 Hrs. and I am trying your AmzAgent's no [protected] and [protected] since then and getting the msg that " the number you are calling is either switched off or not reachable" . It is more than 3 hrs he ( Ccus Raja Superviser ) is not reachable. This is how you plan to carry on your customer services and unfair trade practices.

Thanks in anticipation,


Dipankar Adhya

Environment Protection Engineers
58/67A, Lake Gardens,
Kolkata - 700045
Cell: [protected]
Website: www.adhiacon.in

Reproduce yesterday's Chat with Amazon Customer care
QUOTE:

Chat
End ChatSound
Me:I have placed order for Crompton Hill Briz 1200mm Ceiling Fan (Brown) Order Id:[protected] dated 03.10.2016 on COD basis . I received intimation yesterday 13.10.2016 at 14-05 hrs that it is "out for Delivery". We cancelled our program outside and waited whole evening and the material did not arrived. Today again we were intimated at 13-23 hrs that it is out for delivery. Now it is 18-10 hrs and nearly 5 hrs have passed we wonder when even covering complete stretch of the city takes less the 3 hrs, whether Amazon is resorting to unfair practices to keep up their on time reputation at the cost of customer's precious time.
We are all present in our house for last 48 hrs. and no body from courier company/ amazon called on us and now the delivery status being updated as follows :
QUOTE:
Amazon
Your Orders | Amazon.in
Shipment Tracking
Order Id:[protected]
Hello Dipankar Adhya,
This is to inform you that a package from your order, with tracking ID[protected], shi
You are now connected to Ashwini from Amazon.in
Ashwini:Hello, my name is Ashwini. I'll certainly try to help regarding your concern.
Me:Did you read my complaint / concern ?
Ashwini:Please be connected while I read your query.
Me:okey
Ashwini:Thank you for staying connected.
I'm really sorry that you had to face this inconvenience.
Me:last portion of my complaint did not come . I am adding adding the same : shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.
The package will be returned to us within 5 business days after two unsuccessful delivery attempts.
UNQUOTE:
This is nothing but travesty of truth and an example of Amazon's unfair business practices of taking customer for a ride. Please attend to this and advise courier to deliver the product positively by tomorrow ( 15.10.2016) morning.
Thanks Dipankar Adhya ( cell [protected] email : dipankar.[protected]@gmail.com )
Ashwini:One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, I'm going to escalate this issue to our courier team and see to that you will never face this issue again.
Me:Can you arrange to send a SMS intimating which time your courier will come as I have wasted two days in this festive season awaiting your courier to come. Kindly confirm.
Mr. Ashwini are you online ?
Ashwini:Yes, Dipankar, I was just checking with the details.
I from my side will be contacting the courier and will let them know the issue and will be forwarding your feedback.
I request you to please wait for the delivery as it has just arrived at a courier facility.
The product will be delivered within the next 24-48 hours.
Also I'll request the courier to update the tracking details.
Me:If it has just arrived at courier facility how it was intimated on 13th as well as 14th Oct as " out for Delivery" and why it should take 48 hrs. It appears that you and courier are all conveniently giving false information. Please clarify.
Ashwini:I'm really sorry I was looking into the order that you have selected before the chat.
Order No:[protected]
Just for confirmation Is this the order you are referring to?
Me:My order id is[protected]
Ashwini:Thank you for the confirmation. I'm really sorry for the false update, could you please confirm the mobile number so that I'll be forwarding your number to the courier and request them to call you once they are delivering the product.
Me:I have already stated my cell noearlier . provide once again for your ready reference [protected]
Ashwini:Thank you for providing the contact number.
Please be connected while I forward this to the courier.
Thank you for staying connected.
I've successfully forwarded the details to our courier.
Please expect the delivery within the next 24-28 hours.
Me:Thanks for trying defend untruthful courier.
Bye
Ashwini:We do our best to ensure that all of our customers' orders go as smoothly as possible and I am sorry this was not the case this time.
We certainly did not expect this to happen.
I'll try my best that you won't be facing this issue again.
I'm going to take your words as sensitive feedback to our courier.
Me:Thanks . Please do it as you have to be in this market in today's extensive media reach online. Good night.
Ashwini:I totally agree with you Dipankar.
I realize that this is not what you expected, however thank you for your patience.
Have a good evening.

UNQUOTE

As I am expecting a few more items from Amazon, Please help before it ruins my forthcoming weeks.

Regards,

Dipankar Adhya ( [protected] ) 14-48 hrs dt. 15.10.2016

We have ordered in amazon.in on 05.10.2016 order No #[protected], in the name of M N Badiger. but deliver agent not responding with us, and he was called and told me mobile is not working, this we are returning to seller, how he is came to know that mobile is not working ..? he is not to suppose open the parcel. we suffered lot . we have contacted company over phone but not responding.
please give justice.

amazon agent contact No : [protected] and [protected].

Our contact No : [protected], e-mail id : [protected]@mail.com

Hi Team,

Ordered below Items expected date is 13 Oct. Reached the Hyderabad location, waiting in transit for almost 5 days...called customer care no use...

Is it possible to deliver by EOD?

Details:
Order #[protected]
Courier: Amazon Transportation Services, Tracking #:[protected]
Courier: Amazon Transportation Services, Tracking #:[protected]

Were sorry your package is late. If it hasnt arrived by Tuesday, 18 Oct, please come back for more options.

Thanks,
Srinivas
[protected]