Amazon India — binoculars defective, order no[protected]

Address:	Bangalore, Karnataka, 560055
Website:	amazon.in

Dear sir,
I have purchased one binoculars as per above order on 24/7/18 and received on 30/7/18. Now first of day, it left side diaper scale not moving which i did not understand. Then i showed one expert, he told it is manufactured defective. Today i told your supervisor, mr praveenby phone and by chat, mr prasanth, but it is not returnable and your both supervisor told that i have to contact manufacturer which i do not know from where you procured. I have purchased and paid to amazon, not seller. So why i communicate with seller. Even seller have no email/phone no, only address.
I did not claim refund, but replacement of my order.
You have made one policy in your website that after 10 days, it is not returnable. My question is that i have not claimed after 10 month/ 10 year, it is only 10days. Every item in india have warranty cum guarantee minimum 6 month.
You are requested to do the needful at your earliest. Please call be back of my mobile no.
Regards
Chiranjib bera
M:[protected]