Amazon India — Cancelled my order without my permission

Have purchased IQOO neo6 on 10 aug 2022 having order id[protected] with offer of old phone exchange and for your kind information seller name is darshita etel . I was browsing amazon for another order but found that my current order has been cancelled by mentioning the reason that exchange device verification is failed, the comic part is no delivery agent even called me or messaged me so how they did verified my exchange device.. They lied and cancelled my order . Such scams are happening in Amazon india and they are torturing people.