Amazon India — cancelled order amount not refunded

Address:	Chennai, Tamil Nadu, 600013
Website:	www.amazon.in

I purchased one mobile named gerna kurta which cost 1882inr on immediately i cancelled one kurta on 10thdecember 2018 from amazon.in, i paid 1882 for cancellations they should return rs548 as my order id is[[protected]]
I request amazon to either replace or refund according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 19december but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 10 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref no[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Me they want the now i am fed up with amazon response so i am sending the proof some emails sarojini s [protected]