Amazon India — cancelled order without asking me

Address:	Nashik, Maharashtra, 422101
Website:	Amazon.in

I had placed an order with amazon which was supposed to be delivered on 20th july. But the order wasn’t delivered and instead i got a message saying that my order was undeliverable. I called the delivery agent number provided to me and they told me that they couldn’t find the address hence will deliver tomorrow. I contacted the amazon customer care and they tell me that my order was damaged and thats why the deliver couldn’t be made.
The two people are telling two different stories.
How did they come to know my order was damaged without opening it. Only once i open the Order i can inspect and tell.
How can they lie about stuff instead of accepting the mistake. This is not done