Amazon India — Cash back

Address:

Pune, Maharashtra

This is with regards to ORDER #[protected] dated 12th December 2014. As advertised on Amazon india, I was supposed to get Rs. 5000 cash back on Xbox one with Kinect Assasins Creed bundle with free wireless controller by feb 2015, which I have not received till date. I have contacted Amazon regarding the issue several times and have only gotten fake assurances that the issue will be resolved soon. However, there has been no followup from Amazon on this.They also refuse to provide a complaint number. It has been over 6 months since i placed the order and has become mentally harassing. I expect a cash back of Rs. 5000 immediately and compensate me appropriately for the delay and mental torture I have gone through. Amazon has all the chat transcripts they need for my account associated with email id [protected]@yahoo.co.in. -They refuse to provide the details of the offer(Once I was told that they cant find the offer) -No followups despite very assuring promises. -Support does not escalate calls to superiors or the leadership team despite saying that they will.