Amazon India — Cash back returns failed and no-response from amazon

Address:	560037
Website:	www.amazon.in

Hi Team,

I am writing this E-mail with so much of pain, day by day you people making me to trust that you people offering and delivering fake enough.

Since last 6 months i have placed more than 20 orders if you can check my account for any clarification and never misused any product and never played around with any illegal stuff, all the products which bought for my own use or for family/friends/relatives.

Concern:-

I have placed an order during Dewali sale details as below and as per the offer of 15 % cash back Using AMEX credit card i did it. As per the cash back return policy i am supposed to receive my money back on 9th of Feb 2016 still i haven't received the same. Called couple of times and spoke with your executives and still no response.

One more thing which i need to bring it to your attention, as after placing the first order LG TV called customer care and enquired about using the same card to buy another product to get the Cash back. I dint really knew his name but confirmed to me that i can place any order with already used AMEX card and i am eligible of getting one more cash back and he also confirms there is no limit to use the card so that i can use how N number of transactions. Based on your team confirmation i have placed another order which is Moto E 2nd gen on 9 November 2015 (Again after the confirmation from your team). When i asked customer care about the same thing last month she told me completely different (One card one cash back). So it is easy to change the word after 3 months but i am the loser here.

I have ordered the Moto E 2nd Gen for my cousin and collected the money based on cash back so when you change the words i am the loser to be paid to him from my pocket.

Please let me know why cant you people following your own polices and putting Un-expireced people in Customer care to give the fake commitments?

Please do the cash back return at the earliest for the products which i am eligible for.

Orders Using Amex credit card:-
1) 9 November 2015 LG TV ORDER #[protected].
2) 9 November 2015 Moto E 2nd Gen ORDER #[protected]

Please help me in getting my cash back...

So much of trust on Amzon is going to Vain surely:(

Regards,
Vinay
[protected]