Amazon India — cashback not credited & offers not received - un - trusty amazon!

Order #[protected]

I have ordered on amazon using my 40% cashback & flat 100 cashback coupons received while applied "newcust" code, but after applying code and ordered no cashback received of rs. 100, immediately initiate severe action on amazon and provide compensation of rs. 5000 in this regarding!

As i have faced many several inconveniences after writing email to [protected]@amazon.in

So cs and lead team have no knowledge and won't help to resolve issues just waste costumers valuable time!

Check here for email replies and cs & lead replies & take immediate action!

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Cs reply and lead reply!

Hi syed, sowmiya here.
How may i help you today?
S
12:24 pm
I have facing rs. 100 cashback issue under "newcust" code sent email but no resolutio made?
12:25 pm
Sowmiya | customer service
I'm sorry to hear that you are facing the issue with the cashback.
Please don't worry, i'll surely help you with this.
Please be on hold while i check that for you.
S
12:26 pm
I have sent many emails one time getting a response and another time other response you can check emails sent by me
12:26 pm
Sowmiya | customer service
Thanks for waiting.
Could you tell me where you have seen that offer?
S
12:28 pm
I have applied at order page seen offer on product page after applied got message as you have successfully redeemed your promo code but cashback of rs. 100 not credited
Order applied order #[protected]
Every time i have to contact for cashback, why this?
I have already sent offer applied order screenshot as well through email
12:31 pm
Sowmiya | customer service
Amazon pay cashback: rs.200.00 applied on this order
S
12:32 pm
That is 40% offer and this one 100 another code applied
Would youhelp or same?
12:33 pm
Sowmiya | customer service
I have escalated this issue to the concern team.
S
12:33 pm
Same escalated in previous as well through email but no credit till now?
12:35 pm
Sowmiya | customer service
Kindly i"m requesting you to wait till 30 september.
S
12:35 pm
It will be credited or not or you can transfer to supervisor to look into it?
12:35 pm
Sowmiya | customer service
They will also provide the same solution, if you prefer i'll connect you with my supervisor.
Shall i connect you with my supervisor?
S
12:37 pm
Yes
12:37 pm
Sowmiya | customer service
Please be online, i'll connect you with my supervisor.
S
12:37 pm
Ok

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Lead reply:

Divya has joined & will be ready to chat in just a minute.
Divya | customer service
Hey syed, this is divya from leadership team.
D
12:39 pm
I am facing cashback of rs. 100 under 'newcust" code applied and order delivered but no cashback credits,
Can check my transcript
12:40 pm
Divya | customer service
I understand that you are facing an issue with the cash back.
Am i right?
D
12:41 pm
Yes
12:41 pm
Divya | customer service
Are you referring this item urban platter basil seeds (Sabja), 2kg [digestive, cooling effect, premium quality]?
D
12:41 pm
Yes
12:42 pm
Divya | customer service
Where you have received that coupon?
D
12:43 pm
I have seen the offer on product page an applied code successfully and no cashback received
12:43 pm
Divya | customer service
Can i get that cash back details?
D
12:43 pm
Flat extra 100 cashback for you on this order shown
So i had sent screenshot as well to amazon
12:44 pm
Divya | customer service
That's only for new customer.
Who is going to place the order 1st time in amazon account.
Those customers will receive the cash back within 7 days.
D
12:46 pm
But here shown code on product page and applied successfully, so have to receive cashback
12:46 pm
Divya | customer service
No it's only for new customer.
D
12:46 pm
I have done research for this code shows only for eligible costumers but here after applying no trust is it ok for amazon to deal with a costumer?
Is is false practice by amazon,
So everytime i have to contact cc to resolve issue, what is this? I have to change my ecommerce showwping site to another one than amazon
12:49 pm
Divya | customer service
Can i get the link regarding your cash back which you are referring?
D
12:49 pm
Here is the link while ordering offer dates are valid till september 2019 do check on that basis https://www.amazon.in/l/[protected]
12:50 pm
Divya | customer service
Please check the terms and conditions.
Offer is applicable from 00:00:01 hours on 1st july 2019 to 23:59:59 hours on 31st july 2019
D
12:52 pm
I had told already you that while ordering shown september 2019 validity now changed
12:52 pm
Divya | customer service
How it's possible syed?
D
12:53 pm
It is possible with amazon as faced in previous as well, after reaching to cc told technical issue
12:53 pm
Divya | customer service
Sorry it's not changed from our end.
That's only given time frame.
You have tried already expired coupon.
D
12:54 pm
No, here i know cc and lead won't help that's why saved terms here
Promotion details how to avail the offer? 1. Offer is applicable only on all products. 2. Offer is applicable only on orders paid entirely using prepaid mode of payment. Offer is not applicable on pay on delivery payment mode 3. Offer is applicable from 00:00:00 hrs 1st july, 2019 to 23:59:59 hrs 30th september, 2019. 4. New customers can get flat rs.100 cashback on their first purchase done during the offer period. Visit https://www.amazon.in/l/[protected] to collect the offer. 5. Cashback will be credited in the form of amazon pay balance within 1 business day of order confirmation. To know more about amazon pay cashback offers, please refer to - https://www.amazon.in/gp/help/customer/display.html?nodeId=[protected]
I have offer applied screenshot i will post on consumer forum and tweet amazon as well
12:56 pm
Divya | customer service
Wait let me check this from my end.
Could you please check the exact cash back name?
Because i've tried here i'm receiving only get flat rs 100 cashback on your first footwear and handbags purchase
Could you please check and confirm?
D
1:03 pm
Get flat rs.100 cashback as amazon pay balance on your first purchase using pre-paid orders. Visit store to collect the offer. This product is part of this offer. Enter code newcust at checkout here's how
1:03 pm
Divya | customer service
Have you got this code from your store?
D
1:03 pm
Yes
1:04 pm
Divya | customer service
I will arrange the call from our back end team.
D
1:05 pm
You can send email i am unable to take calls right now
I have already wasted 10 days time for this sending emails to [protected]@amazon.in
1:06 pm
Divya | customer service
[protected]@amazon.in
You can send the mail to this mail address.
They will get back to you within 24 hours.
If i've arranged the all now they will help you immediately.
D
1:07 pm
Thoguh no resolution made so sending compalaint to consumer forum and tweeting to amazon, bye for now
1:07 pm
Divya | customer service
Otherwise when you are able to take call please get back to us we will arrange the call.
Sorry the way you feel.
_

Email replies waste time here :

Amazon
Your account amazon.in
Message from customer service
Hello,
I have checked your order id:[protected]
For item: urban platter basil seeds (Sabja), 2kg [digestive, cooling effect, premium quality].
- and also you have received cashback ₹ 200.00 - received for unlocked - 40% cashback on this order and it is already added to your amazon pay wallet.

Details - gift card id: #[protected] | expires: 4 sep 2020

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sushmita
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
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Original message
Still no cashback, resolve issue immediately!

On 9/15/19, amazon.in wrote:
[image]
[image: amazon]
your account
amazon.in
message from customer service
hello sayed,

this is nisha from amazon customer service team.

i acknowledge your concern about the cashback against the order no:
[protected] which is not credited to your account yet and as per
your statement 6 days has already been passed. Please do not worry, i'll
surely get this concern resolve for you.

one of our aims is to provide a convenient and efficient service and i
realize that we haven't met that standard in this case. Please accept our
apologies.

to assist you with my best efforts, i have checked all the details and would
like to inform you that we have already escalated your issue to our cashback
promotional team on 07, september 2019 and it will take 6 business
(Excluding saturday, sunday and national bank holidays) days which is
maximum by september 18, 2019.

thus, i humbly request you that kindly allow us some time so that our
cashback handling team look into the matter properly and you the eligible
cashback.

please be assured sayed, once the issue get resolved you will get notified
by our team.

lastly in this regard we just need a small favor from your end, which is
your little patience and co-operations.

trust me sayed, customer's satisfaction and your hard earned money is
something that we take very seriously. So be relaxed your money is in safe
hand.

thank you for being a valuable customer of amazon.

we appreciate your feedback. Please use the buttons below to vote about your
experience today

warmest regards,
nisha n
amazon.in

— so wasted time only!

Note : last words : all cs and lead team deaf and dumb have no knowledge and waste costumer time only!

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