Amazon India — cheated by customer service

Address:	Bangalore, Karnataka, 560036
Website:	Amazon.in

I bought a Pigeon electric Kettle from Amazon Order Number :[protected] Invoice Date[protected].
The product stopped working in 20 days, but the return window was closed and Amazon asked me to contact the manufacturer who said the only Pigeon service center in Bangalore is in Jayanagar which is 30 km from my house (screenshot attached as a proof).
When i raised this concern with Amazon on 22nd (Call log attached as proof) the customer representative volunteered to give me 500 rs to commute to the service center.
when i called today asking for updates, other representative said there is no proof that they offered 500 rs and rudely disconnect the call and also blocked me from making further calls( i have attached the screen shot for proof), this is not how a loyal customer should be treated.
They treated me like a thief who was trying to rob the company. Instead they should have maintained proper call logs after the conversation with the customer or they should have listened to the recorded conversation instead of asking me for proof.
I'm highly disappointed . Please address the issue as Amazon is ignoring the issue