[Resolved] Amazon India — comfort couch ivy tccb09magic6007 | |||
Sir I have order a sofa set to gift my sister on diwali but without information it has been cancelled by amazon despite paying amount in advance through credit card. Now as diwali is over, my sister is upset with for not gifting her in time. Because of my sister's upset and angry on me, i am going through mental agony which costless. Amazon being mnc how can do such silly mistakes. Being festival season they should understand consumers sentiments and mood before cancelling the orders without prior information. If the said seller was not able to deliver our address amazon could've routed the order to another seller. Kindly look into it. Was this information helpful? | |||
Feb 29, 2020 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 15, 2020 Amazon India Customer Care's response Ref. No. 6464We have perused the complaint received from Mr Lingaraj Sthavarmath ("Complainant"). We find that we are unable to redress the complaint since the order ID that has been provided is incorrect You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account. We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. The above cited reference number may be quoted in the reply. | |||
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