I ordered a pair of white crocs sandals (size: UK 5) on Amazon. I received the same sandals in navy blue size UK 4. So I did the obvious and returned the product the very same day. A week passed but I got no refund. So I contacted Amazon and asked what was going on. I was told that they would open an investigation and get back to me in 3 days. No one got back to me so I called again only to be told that I had returned the wrong product.
I RECEIVED the wrong product and got accused of returning the wrong product. I was told that their warehouse people say that they sent the right product. Clearly a lie because I received navy blue UK size 4!!!
They took back the blue ones and didn't even refund the amount. And it wasn't cheap. I've been scammed of approximately Rs.3500.
I tried complaining and even speaking to the manager but the manager was so rude that he just cut the call on my face. And now every time I try to contact them about it, they copy paste the same response and end the chat. I even emailed them only to get the same robotic response.
I tried to explain to them that I am not some crocs store to have random colours and sized lying around to just falsely return something else.
This is the kind of scam such companies run. And there's absolutely nothing I can do about it because they didn't even reply to my legal notice. I am highly disappointed in scam system that goes on in this country. It's no wonder that the world knows India as a scam country.
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