Amazon India — complaining about my refund for a earphone

Address:	Sultanpur, Uttar Pradesh, 228118
Website:	AMAZON INDIA

I bought a earphone.. And then i replace and then i return this at date of 1 sep 2018. And i have called many time to the costumer care and each costumer care tells the new problem again and again..in each next call they creat a new execuse all the time.. First 15 days they told that ur item is not recieved and then their execues was started each next call... First when i call after 15 days they tell that we r initiating ur refund and after 5 days u recieved ur refund.. But i m not recieved andthen i call they told last costumer care not initiated ur refund i m initiating ur refund and they told u update ur bank account in amazon account and then u recieved ur payment then i updated after updation not recieved my refund... Then again i called and thet create a new rubbish he tells that we r not recieved correct item and they told that when i had called approx 10 times and they had finished their execues so they are creating a new rubbish talk and they r blamming me taht u did not send right item... These all r their unlistenable talk.. Again and again i call and then they tells again again plz wait 24 hour and u recieved ur payment and this is happenig agin and again when i call them. They create a new innosence talk. All costumer care a fake and also i think wholw amazon makes fool the people again and again.. Plz take a correct action against costumer care of amazon india and also against amazon india because they are making fool our costumers.
My name is sandeep gupta
Mobile no. [protected]