Amazon India — complaint about a product givson guitar not delivered yet and not refunded 20 days completed

Address:	Sheopur, Madhya Pradesh, 476337
Website:	Amazon.in

Dear sir,
I purchase an product from amazon on 16 th aug and they provide me a dete for delivery for 17 up to 22 nd aug but on 22 i called them they said that it is dispatched today so it will reached to you till 28 aug so i wait for two days and track mg package but when i called to to courier that was shipping my product he informed that there is no delivery in my city from them and i complaint for that in amazon and raise a request to returned and refund but it did not done but them and i file a claim but they auto canceled it and tell me that you have cancelled it. I m very trusted sir please help.