Amazon India — complaint for receiving incorrect item in correct box

Hi,

To whom so ever it may concern.

This is regarding my recent purchase for one plus 3t at a discounted pricing.
I order one plus 3t phone on 7th october 2017 and received the shipment on 10th october 2017, however, the product received the original one plus 3t box was a cheap micro key phone. I did raise a refund request for the same 15 mins after receiving this product. I was promised that this will be taken care of in next 5 business days and was asked to call you (Amazon customer service) on tuesday which i did as i am bit concerned about my 26k rupees on stake and here i am, i received the same response informing we will get an update today by the end of the day hence you contact us again tomorrow, which again i did and received the same response that our investigation team has not updated the details hence request you to call us back again in 48hrs.

I don't give a damn! About your investigation, i as a consumer trust such an online portal and pay rs. 26000, i expect you guys to deliver the correct product intact.

Order#[protected]

Note: i had submitted all sorts of proof as requested by the rep on the first day of my interaction with amazon rep, to [protected]@amazon.in

I request you to refund my money back and/or sent the replacement order asap without any delay.